2012 THE DRIVERS OF CUSTOMERS’ SATISFACTION OF AIRTEL BANGLADESH LIMITED M. S. Hossain1*‚ M. A. Hossain2 and M. J. A. Siddikee3 M. S. Hossain‚ M. A. Hossain and M. J. A. Siddikee (2012). The Drivers of Customers’ Satisfaction of Airtel Bangladesh Limited. Bangladesh Res. Pub. J. 7(4): 437-445. Retrieve from http://www.bdresearchpublications.com/admin/journal/upload/09366/09366.pdf Abstract The study attempts to identify the most important drivers of customers’ satisfaction of Airtel in Bangladesh
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Delhi Business Review X Vol. 13‚ No. 1 (January - June 2012) DETERMINANTS RETAIL SATISF CTION TISFA DETERMINANTS OF RETAIL CUSTOMER SATISFACTIO N ORGANISED RETAIL STUDY A STUDY OF ORG ANISED RETAIL OUTLETS IN DELHI Manish Madan * Sima Kumari ** P THE study investigates the detailed information about the growth of retailing industry in India. It examines the growing awareness and brand consciousness among people across different socio-economic classes in India‚ and how the urban and semi-urban
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The relationship between customer loyalty and customer satisfaction John T. Bowen University of Nevada‚ Las Vegas‚ Nevada‚ USA Shiang-Lih Chen University of Nevada‚ Las Vegas‚ Nevada‚ USA Keywords Customer loyalty‚ Customer satisfaction‚ Database marketing‚ Hotels Abstract Develops and implements a method for hotels to identify attributes that willincrease customerloyalty. Otherhotels can replicate the methodology used in this study. The study makes
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utility of the customer service department. During the organizational attachment period an intern works on a project and writes report on that project in the report-writing period. I have been routed in the customer service division (CSD) of Bank Alfalah Limited‚ Motijheel Branch‚ under the supervision of Mr. Md. Maksudul Haque‚ the head of Customer Service Division. I decided to work in this department and selected the subject of my internship report as “Analysis of the Customer Satisfaction of Bank Alfalah
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In this millennium‚ English is very essential all around the world. English is spoken as a first language by around 375 million and as a second language by around 375 million speakers in the world. According to an article by British Council‚ "One out of four of the world’s population speak English to some level of competence; demand from the other three-quarters is increasing." In this essay‚ i will provide 2 reasons as to why students should focus on English as a subject in Malaysia. First of
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day by a single inventor. The history of the automobile reflects an evolution that took place worldwide. Starting with the first theoretical plans for a motor vehicle that had been drawn up by both Leonardo da Vinci and Isaac Newton. In 1769‚ the very first self-propelled road vehicle was a military tractor invented by French engineer and mechanic‚ Nicolas Joseph Cugnot (1725 - 1804). Cugnot used a steam engine to power his vehicle‚ built under his instructions at the Paris Arsenal by mechanic Brezin
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Education is very important. It helps us gain knowledge‚ information and interpret things correctly. Education teaches us how to lead our lives by mingling in the society and turning out to be good citizens. It makes us capable of interpreting rightly the things perceived. Education teaches us right behavior and makes us civilized people. It forms as a support system to excel in life‚ to continuously learn and build confidence‚ to reason everything till every question meets its answer. The conversion
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SINGAPORE: 31 July 2013 — Having exceptional service advisors as a first point of contact and solid customer-centric processes for new-vehicle owners during vehicle servicing are becoming increasingly important drivers of customer satisfaction‚ according to the J.D. Power Asia Pacific 2013 Philippines Customer Service Index (CSI) Study released today. Now in its 13th year‚ the study measures overall satisfaction among vehicle owners who visit an authorized service center for maintenance or repair work
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Love Is a Fallacy - Written by Max Shulman Cool was I and logical...My brain was as powerful as a dynamo‚ as precise as a chemist’s scales‚ as penetrating as a scalpel. And-think of it!-I was only eighteen. It is not often that one young has such a giant intellect. Take‚ for example‚ Petey Burch‚ my roommate at the University of Minnesota. Same age‚ same background‚ but dump as an ox. A nice enough fellow‚ you understand‚ but nothing upstairs... One afternoon I found Peter lying on his bed with
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satisfy customers Nina Bashirian Tina Majdpuor Master program Business Administration Luleå University of Technology Department of Business Administration‚ Technology and Social Sciences Master Thesis‚ Continuation Courses Tourism and Hospitality Management Department of Business Administration and Social Sciences Division of Industrial marketing and e-commerce The role of standard service quality in front office of five star hotels in Tehran in order to satisfy customers. Supervisors:
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