CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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Customer List Maris Beauty Concept – 08062080021 / 08050472191 ADD – STB 115 ‚ Utako Market Success Line ‚ Utako ‚ ABUJA . Mama Oyibo Ventures – 08057031733 ADD – Container 5f‚ Olota Shopping complex ‚ Kairo ‚ Oshodi-isolo ‚ LAGOS. Ozoms Right Ventures Limited - 08039325250 / 08026398590 ADD - J3/7‚ Georges Main Market‚ Onitsha North‚ Anambra‚ Nigeria. Toplad Nigeria Enterprises - 08034542279 ADD -Shop 7‚ 10 Araromi Street‚ Oshodi-Isolo‚ Lagos‚ Nigeria. Rukky Fabrics - 08030750047 ADD - 7‚ Kosoko
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Internal Trade 8.1 Introduction In the lesson on trade you have already been made familiar with the distinction between internal and external trade i.e. between home trade and foreign trade. You will recall that internal trade consists of exchange of goods and services between people living within the same country. In this lesson you will learn about internal trade in detail. 8.2 Objectives After studying this lesson you will be able to • • • • • • • • recall the meaning of Internal Trade; explain
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A Tragic Fall "Fair Is Foul And Foul Is Fair"(1.1.12) .The play begins with Macbeth as a brave‚ courageous and loyal soldier to the king. His bravery was described in:" but all’s too weak‚ /for brave Macbeth-well he deserves that name/ disdaining fortune..." (1.2.15-17) And also in " Till he fac’d the slave‚/ which ne’er shook hands‚ nor bade farewell to him‚/ Till he unseam’d him from the nave to th’chaps/ and fix’d his head upon our battlements"(1.2.20-23) which indicates how courageously Macbeth
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Questions on Free Trade 1. Why should countries engage in international trade rather than remaining self-sufficient and avoiding the unfair competition of low-paid foreign workers? By just purchasing products from countries with low-paid foreign workers and not producing your own goods for trade countries will become dependent on that particular country. Specialization allows countries to develop a competitive advantage on products they produce the best and outsource produces and services
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Student Names: Caroline Chung‚ Laura Goralka (Vinluan) Topic 1: Abolitionist Sinkhole in Chicago; Chicago’s role in the abolition movement/underground rails (At the time of the abolitionist movement‚ how did Chicago create pro-abolition action/How did this influence the emancipation of slaves later on?) Rationale: I think it would be very interesting to see Chicago’s involvement in the abolitionist movement‚ since I don’t see much information about Illinois’ abolitionists and anti-slavery supporters
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Gay Marriage Rights and Benefits Same sex marriage has become more widely accepted worldwide than before. In the past‚ same sex marriage was been considered immoral‚ weird and religiously incorrect. Various countries around the world used to ban this type of marriage. However‚ as same sex couple population increased‚ people started slowly adjusting themselves to changes in society. Another factor for increased same-sex marriages is the rise in divorce. This has discouraged the modern youth from
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RESEARCH: Hydroponics is a subset of hydroculture and is a way of growing plants using mineral nutrient solutions‚ using just water. Researchers discovered in the 18th century that plants absorb mineral nutrients as inorganic ions in water. Normally soil is thought to be required for plant growth‚ but in actuality‚ soil is not needed at all. When the mineral nutrients in the soil dissolve in water‚ plant roots have the ability to absorb them. When the required mineral nutrients are introduced
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Famous People I would like to meet There are many famous people in the world. Some are in the media‚ news‚ and magazines every day and some are more private. In addition‚ I like the ones that are more private like me. There are many celebrities that are very influential and inspirational. There are a lot of famous people I would like to meet. However‚ the three famous people I would like to meet are Mariah Carey‚ Oprah Winfrey‚ and Joyce Meyer’s. First and for most‚ the famous person I would
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Trade secrets Are not currently defined under any specific rule of evidence under Philippine law. And yet time and again‚ their protection is sought and their enforcement pursued before our courts. Trade secrets are‚ after all‚ recognized as confidential under many laws‚ which provide penalties for the breach of confidentiality. Protection of trade secrets The Revised Penal Code‚ for one‚ penalizes the revelation of industrial or trade secrets of an employer by an employee. Also‚ the
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