Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective
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Moving towards Fair Value Accounting In the past‚ historical cost measures were mainly used for reporting as they are reliable. However‚ historical cost is only relevant upon acquiring the asset and becomes irrelevant as time passes. On the other hand‚ fair value-based reporting‚ which accounts for changes in fair values‚ can produce balance sheet figures that provide a better reflection of the company’s value. This is also why accounting bodies are moving towards fair value accounting (FVA). One
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Customer Complaints: A Gift in Disguise Werner‚ John. ASQ Six Sigma Forum Magazine12.3 (May 2013): 28-30. Abstract (summary) Improving the complaint management process is important for any organization‚ and the rewards for establishing an effective process are substantial and well worth the effort. When customers experience a problem with a product or service‚ some will complain to the front-line personnel. Most organizations do not have a complaint tab or button on their home page or on their
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The Customer Relationship in Supply Chain Management written by: Ian Johnson•edited by: Jean Scheid•updated: 9/2/2010 Why are some companies better at managing their customer relationships than others? It’s because they have a well-run supply chain that ensures the most common parts are available and they never promise something they can’t deliver? Learn here about customer relationship in supply chain management. The Customer Relationship in Supply Chain Management When it comes to managing
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marketers to ‘delight’ their customers? Introduction The world we live in today has become highly competitive in terms of delivering value to the customers and is primarily due to the increasing competition in every business sector. Just because we as consumers have a wide variety to choose from‚ the companies have to strive more and more to expand and retain their customer base thus delighting their customer is highly imperative for any organization. What is Customer Delight? In our everyday
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The Comparison of Macbeth and characters in terms of “ Fair is foul.” You probably have experienced that you picked a book because you liked its cover‚ but it was not worth-reading. In the play of “Macbeth”‚ also a main character written by William Shakespeare is like that. He is deeply ambitious‚ though one incidence he experiences completely leads him to the tragedy that happens at the end of the play. The theme‚ “Fair is foul.” which literally means that things are not as they seem‚ influences
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The Phoenicians were among the greatest traders of their time and owed much of their prosperity to trade. At first‚ they traded mainly with the Greeks‚ trading wood‚ salves‚ glass and powdered Tyrian purple. Tyrian Purple was a violet-purple dye used by the Greek elite to color garments. In fact‚ the wordPhoenician derives from the Ancient Greek wordphoinios meaning "purple". As trading and colonizing spread over the Mediterranean‚ Phoenicians and Greeks seemed to have unconsciously split that sea
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The Arms Trade is one of the world’s biggest industries employing many hundreds of thousands worldwide. It involves large‚ rich‚ prosperous countries such as the United Kingdom‚ the USA‚ France and Russia selling weapons to other countries. Over 75% of the weapons sold by the UK in 1989 were sold to poor‚ developing countries such as South Korea‚ Sierra Leone and Liberia. At first‚ there may seem to be nothing wrong with this common practice but a closer look reveals the brutality and horror behind
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Customer perception is defined as the way that customers usually view or feel about certain services and products. It can also be related to customer satisfaction which is the expectation of the customer towards the products. In general psychological terms‚ perception is our ability to make some kind of sense of reality from the external sensory stimuli to which we are exposed. Several factors can influence our perception‚ causing it to change in certain ways. Consumer perception theory is any
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Internal customer essay The internal customer is not new‚ nor is it a purely public sector concept. The idea was first used almost forty years ago to describe different forms of administrative relationships within the private sector (Sayles‚ 1964). It stemmed from an understanding that in any organisation all staff are both the providers and receivers of services and‚ critically‚ if poor internal service exists‚ then the final service to the external customer will be diminished. The quality
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