understand the customer’s expectations while consuming a service and the satisfaction level of the customer. In this case‚ a consumer experiences a particular service at a hairdressing saloon. The customer expectations are compared with actual outcome. In addition‚ the report also defines and explains SERVQUAL and relates it to the service diary. The service dairy is made to show the importance of a service to a customer and it provides information related to the expectations and what really happened
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CHAPTER- I CUSTOMER SATISFACTION 1.1 INTRODUCTION: The customer is a person who buys goods or services for some price. The success of an Enterprise heavily depends on customer Satisfaction. It is the period of customer era. Every customer knows his right and responsibilities. The relationship between customer and seller is very essential. There should be regular‚ smooth and friendly relationship between customer and seller. When there is no cordial relationship between customer and seller
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Name:Bao linh Class:L5-B FAST FOOD IS SAFE‚ INEXPENSIVE AND SUITS A BUSY‚ MODERN LIFESTYLE. Society is developing everyday‚ people must be busy with a lot of work and can’t relax. Follow up‚ many restaurant appear to serve customer who is can’t cook at home‚ choose convenient and quick ways. Fast food which is established by business‚ have a lot of famous brand. This essay will discuss reason why fast food is safe‚ inexpensive and suits a busy‚ modern lifestyle. To start with‚ the
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Fast food restaurantA fast food restaurant‚ also known as a quick service restaurant (QSR) within the industry itself‚ is a specific type of restaurant characterized both by its fast food cuisine and by minimal table service. Food served in fast food restaurants typically caters to a "meat-sweet diet" and is offered from a limited menu; is cooked in bulk in advance and kept hot; is finished and packaged to order; and is usually available ready to take away‚ though seating may be provided. Fast food
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Brand-New Fast Food Trend Introduction Fast food is very common in Hong Kong. We can find at least one fast-food restaurant nearby. McDonald‚ KFC‚ Burger King‚ Triple O’s‚ Café de Carol can be found everywhere in Hong Kong. Fast food means that the food can be prepared and served very quickly. It can save us time and is convenient. [pic][pic][pic] The aim of this report is to investigate fast food culture in Hong Kong nowadays. Firstly‚ trend of fast food culture
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Introduction: Fast food is the term given to food that can be prepared and served very quickly. While any meal with low preparation time can be considered to be fast food‚ typically the term refers to food sold in a restaurant or store with low quality preparation and served to the customer in a packaged form for take-out/take-away. History: The concept of ready-cooked food for sale is closely connected with urban development. In ancient Rome cities had street
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the past people in Egypt used to eat healthy‚ freshly prepared food with their families in the home. Today however‚ many people‚ particularly young people‚ prefer to eat fast food such as hamburgers‚ fried chicken‚ or pizza. There are many problem when people used to eat fast food in present. It is dangers for health and body. There are many reasons why people used to eat fast food. There are many reasons for the popularity of fast food. One of the main Cause is the change in lifestyle. Many people
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“Fast Food Industry” There are a few issues in the United States that many of us are talking about daily. One of those main issues that are being talked about is food in our society. But even more specific than that‚ many are talking about how the fast food industry has affected and impacted our society. There is a lot of history of how fast food has started. There were a lot of entrepreneurs many years ago that realized that going into the fast food chain would bring them great profit (Levenstein
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Fast Food Restaurants and Obesity Are you one of those individuals who blame fast food corporations for making children obese? If you’re response is yes‚ well‚ you’re probably fat. Fast food restaurants are convenient‚ tasty‚ and quick but they are not the cause to obesity. Although these places contain high calorie counts and undesirable health issues‚ fast food joints are not to be blamed for children obesity because ultimately‚ the parent decides on where the family eats. An attempt to having
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Jer’Ebony Harris English Comp. I Nov 22‚ 2013 Fast Food and Why You Should Not Eat It This will be a detailed paper on why you should not eat fast food. I will be using the three classic appeals; logos‚ pathos‚ and ethos to build a persuasive argument. Here in America fast food restaurants have become popular‚ and as a result health problems are increasing. While it may be easier and convenient to buy fast food‚ it is not always a great health choice while trying to keep a healthy diet. There
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