In the 1970s‚ Deming’s philosophy was summarized by some of his Japanese proponents with the following ’a’-versus-’b’ comparison: (a) When people and organizations focus primarily on quality‚ defined by the following ratio‚ \text{Quality} = \frac{\text{Results of work efforts}}{\text{Total costs}} quality tends to increase and costs fall over time. (b) However‚ when people and organizations focus primarily on costs‚ costs tend to rise and quality declines over time. The first step is transformation
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Threats (SWOT) Analysis of Mccafe 10 Research Topic -Customer attitude towards McCafe 11 Problems from Research Finding 11 McCafe image issue 11 Too many inertia consumers 11 Customer Profile 12 Individual Consumer 12 Need Analysis for Mccafe’s Customer 12 Utilitarian needs VS Hedonic needs 13 Environmental influence in Decision Making 17 Recommendation 20 Objective 20 Marketing Positioning 21 Targeting Customer 22 Marketing Mix Strategies 23 Price 23
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On the 24th of March‚ we visited a small restaurant around the corner of Pham Ngoc Thach Street for the purpose of observing the quality and level of customer service this restaurant had. For the sake of adding in another couple of eyes and improving our information findings‚ we had a student who recently graduated in Hotel & Tourism Management and has customer service experience coming with us. After an hour or two‚ we had all of the information which we will use to evaluate their service
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Philosophy of Education Socrates claims that society existed to provide the best life for the individual‚ The Athenians of Socrates’ day assumed just as their ancestors had assumed that the best life one could have‚ required the acquisition of what was called virtue‚ or excellence. A truly good person succeeded in doing great things for the city‚ strictly obeyed its law‚ honored parents and ancestors. As a future teacher‚ we should pay attention to improve our ideological accomplishment. Teachers
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Otis brand stood for technological leadership‚ reliability and quality. The industry was very competitive and had many manufacturers but Otis was the leader in the sales and service markets. The sales market was cyclical and the service market was stable. In 1981‚ North American Operations‚ Otis’ second largest division‚ investigated the feasibility of using IT to establish a centralized customer service department to accept customer requests for maintenance during non-prime-time hours‚ for which
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Progressivism My personal philosophy of education is most closely related to progressivism‚ which is a school of thought advocating that truth is determined by function. Progressivism is an educational philosophy focused on providing students with the skills and knowledge necessary not only to survive but also to succeed in a contemporary and competitive society. William James and John Dewey are accredited for developing the characteristically American philosophy of education that is progressivism
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Running head: TOTAL QUALITY PIONEERS PAPER Total Quality Pioneers Paper Martin QUALITY MANAGEMENT AND PRODUCTIVITY MGT/449 Nancy Johnson Feb 20‚ 2010 Total Quality Pioneers Paper Even though people do not want to change‚ pioneers are needed because the reason we need pioneers is to become more innovative and in order to survive in business one needs to explore new ideas. Throughout history‚ there have been many different pioneers perhaps some of the most recognizes pioneers are the
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THE LEVEL OF CUSTOMER SATISFACTION OF DOK ALTERNATIBO PRODUCT USER’S IN BANSALAN An Undergraduate Research Presented to the Faculty of the College of Business Administration Program University of Mindanao Bansalan Campus Bansalan‚ Davao del Sur In Partial Fulfilment of the Requirements For the Degree of Bachelor of Science in Business Administration Major in Human Resource Management Major in Financial Management By: Lianne Mae P. Teves
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Marketing management Philosophies / Orientations / Concepts Philosophies / Orientations Concepts Definition Customer’s focus Marketer’s focus Examples 1. Production concept Based on mass production Favour product that is easily available ad highly affordable Improve production and distribution efficiency Mineral water Flour Sugar Instant noodles 2. Product concept Based on product itself Favour product that is best in features‚ design and style Continuous improvement on product from R & D department
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