International Colloquium on Computing‚ Communication‚ Control‚ and Management Study on the Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in B2C E-commerce Yangcheng Hu Department of Management Engineering Nanchang Institute of Technology Nanchang‚ China hyczju@126.com Although‚ a number of studies have documented the relationship between service quality‚ satisfaction and loyalty in traditional service industries and e-commerce settings‚ theoretical foundations
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Solution Focused Therapy Solution Focused Therapies are future oriented and goal directed therapies that focuses on solutions and what the client wants to change in their life‚ rather than dwelling on the why and the history of the problem that brought them to therapy (De Shazer‚ 1985). Solution focused therapies are brief forms of therapy that is applicable to diverse populations‚ making it the therapy of choice in a variety of settings (Corcoran & Pillai‚ 2009). To better understand what solution
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care sector (Mental Health Drug and Alcohol Principal Committee‚ 2013). One particular mental health service is recovery-focused care - governments in many developed countries have suggested that mental health service systems should concentrate on the concept of recovery-focused practice (Cavanaugh‚ 2014). This essay will provide an overview and the rationale of the recovery-focused care approach for schizophrenia (a form of psychosis which needs more research and treatment (Torgalsbøen & Rund‚ 2010))
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on “Evaluation of customer service quality of Uttara Bank Limited” based on secondary data & information. The information used in the report has collected from various sources such as published materials like annual report‚ daily statement of affairs of Amberkhana Branch‚ Sylhet & articles related to banking activities. I have prepared this report to represent the available product & service facilities‚ service quality‚ their strength & weakness‚ efficiency to serve customer‚ terms & conditions
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Solution-Focused Brief Therapy Solution-focused brief therapy uses several techniques and procedures in helping clients find solutions and create a more satisfying life. The therapeutic relationship must be a collaborative one. The therapist must believe that the clients are the experts in their own lives. If the therapeutic process is not a joint-venture‚ the clients will not find positive solutions to their problem. The Miracle Question‚ Pretherapy Change and Scaling Questions are just three
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adopt different coping tactics including the problem-focused‚ avoidant‚ and emotion-focused strategies that enable them to gain life satisfaction. The problem-focused approach is the first intervention frequently used by people with intellectual disabilities. It entails the timely resolution of factors likely to prejudice their lives. As an example‚ mentally incapacitated people experience discrimination. In such a case‚ the use of problem-focused approach involves avoiding the instances which may
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The focused deterrence theory is having a direct approach with offenders to help prevent violence and have a stronger response to the ones committing crimes by pulling all legal levers against them. The focus tends to be for high offenders which are drug dealers and gang members. Gangs are notified that violence is not to be tolerated and if violence still happens then serious measures will bring a certain and immediate response. It is used to put a perimeter in the views of offenders. This helps
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Old Navy and Piperlime. Every day‚ Gap Inc. looks for new ways to connect with customers around the world‚ providing value to their shareholders and to make a positive contribution in the communities where Gap Inc. does business. Gap Inc brands have a simple‚ common purpose: "to make it easy for people to express their personal style" (Gapinc.com 2007). Gap Inc. constantly evolves each brand to better meet their customers ’ needs through innovative and inspiring design; through convenient and engaging
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Feminist‚ Solution-Focused Theories‚ and Narrative overview Guy M. Murrell Grand Canyon University: UNV 502 April 17‚ 2013 Feminist‚ Solution-Focused Theories‚ and Narrative overview Theory: Feminist Key Concepts: Girl power‚ Women’s right‚ War on women‚ Effects on Society‚ Feminism in culture‚ Political lesbianism‚ Pro-feminism‚ Anti-feminism Women’s Health‚ Gender equality Key theorist: (Bartowski and Kolmar 2005‚ 45) Judith Sargent Murray (1751-1820) Elizabeth
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“attending” nurse with respect to triage‚ communications‚ and all clinical needs. The Care Manager is staffed by a Clinical Nurse Leader 2. Care Transitions Intervention - The Care Transitions Intervention was developed to help improve patient quality and safety during significant transitions in care. 3. Hospital at Home - Hospital at Home relies on the ability to bring diagnostic and therapeutic care technologies and providers into the home setting. While the physician visits daily‚ the
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