THE CAMBRIDGE ASSOCIATION OF MANAGERS GRADUATE DIPLOMA IN HOSPITALITY‚ TOURISM AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality‚ tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers‚ International Examinations‚ Cambridge
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My Favorite Restaurant Technique #5 “The trouble with eating Italian food‚” says Woody Allen‚ “is that five or six days later you’re hungry again.” This is‚ any way you put it‚ true. My favorite restaurant‚ Olive Garden‚ proves Woody right. When you get there you’re starved‚ rapidly going over their perfectly priced menu items‚ flipping through its pages‚ after ten minutes of going back and forward with the menu you finally decide. Your order is brought to you within minutes‚ you take your
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International Review of Management and Marketing Vol. 2‚ No. 4‚ 2012‚ pp.220-230 ISSN: 2146-4405 www.econjournals.com Customer Relationship Management (CRM) in Hotel Industry: A framework Proposal on the Relationship among CRM Dimensions‚ Marketing Capabilities and Hotel Performance Abdul Alem Mohammed School of Tourism‚ Hospitality and Environmental Management‚ COLGIS‚ Univerisiti Utara Malaysia‚ Sintok‚ Malaysia. Email: abd_102006@yahoo.com Basri bin Rashid School of Tourism‚ Hospitality
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Title A study of marketing strategy of shopping centre for customer retention in Hong Kong Author(s) Chu‚ Ka-wai; g1Vag Citation Issue Date 2009 URL http://hdl.handle.net/10722/128605 Rights The author retains all proprietary rights‚ (such as patent rights) and the right to use in future works. A STUDY OF MARKETING STRATEGY OF SHOPPING CENTRE FOR CUSTOMER RETENTION IN HONG KONG by CHU KA WAI DISSERTATION Submitted in partial fulfillment of the requirements
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quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model Ling Zhao a‚ Yaobin Lu a‚⁎‚ Long Zhang a‚⁎‚ Patrick Y.K. Chau b a b School of Management‚ Huazhong University of Sci. and Tec. Wuhan 430074‚ China School of Business‚ The University of Hong Kong‚ Hong Kong‚ China a r t i c l e i n f o a b s t r a c t Understanding the antecedents and consequences of customer satisfaction in the mobile
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Ginny’s Restaurant Case An Introduction to Capital Investment Valuation 1. Virginia’s current wealth is $4‚830‚188.68 CF0=2‚000‚000 CF1=3‚000‚000 I/Y=6% Virginia can spend and consume now $4‚830‚188.68. If she waits to spend and consume for one year she will have $5‚120‚000 to spend and consume. 2. Virginia should invest $3‚000‚000 in Ginny’s Restaurant. In one year the $4‚000‚000 endowment will be worth $4‚240‚000 without investing it. If Virginia invests $3‚000‚000 in Ginny’s
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The Glass Slipper Restaurant For years The Glass Slipper restaurant has operated in a resort community near a popular ski area of New Mexico. The restaurant is busiest during the first 3 months of the year‚ when the ski slopes are crowded and tourists flock to the area. When James and Deena Weltee built The Glass Slipper‚ they had a vision of the ultimate dining experience. As the view of surrounding mountains was breathtaking‚ a high priority was placed on having large windows and providing a spectacular
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Sunset Rooftop Bar & Grill LLC is a rooftop restaurant and bar with live music and rooms available to rent for small parties. I will start small with one location and expand to other areas as the restaurant gains a strong following and success. To begin with‚ I will supervise the work being done from renovations to daily operations until I find a trustworthy and suitable candidate to take over as manager. The restaurant will be located in downtown Rahway. I chose this location because the downtown
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Ordering food in a restaurant Nowadays more and more people are choosing to have a meal out in a restaurant. There a re several reasons for this. One of them is a desire to spend better time in a comfortable atmosphere rather than prepare food at home. But it’s highly important for restaurant lovers not to forget about table manners speaking nothing about the right way to order food. Students and office workers get used to eating at their canteens so they just help themselves with whatever they
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Restaurant Marketing Leadership Marketing Assignment #1 Instructions: Please read the McDonald’s Restaurant case study “We do it all for you”. For this assignment you will be evaluating McDonald’s Restaurants. • Based on the case and your current understanding‚ complete an assessment of the strengths and weaknesses of how McDonald’s manages the 7P’s (the Marketing Mix). • Discuss how McDonald’s management of the 7P’s has developed over time. • Discuss whether and how McDonald’s is
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