A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT RASTRIYA ISPAT NIGAM LIMITED VISAKHAPATNAM A project Report submitted for the partial fulfillment of the requirements for the award of “Master of business and administration” BY B. Naga Durgarao Reg no. 12H41E0013 ---------------- Under the guidance of Mr. M. Vijay kumar Sr. Manager (Marketing) FACILIATED BY SRI
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MESSAGING (QUESTIONS AND ANSWERS) The messaging below should be used only on a reactive basis with customers. General Questions Q1. What is the goal of the Medtronic and Aetna collaboration? The overarching goal of the collaboration is to improve the outcomes for Aetna members with Type 2 diabetes‚ through pump therapy‚ and to help healthcare providers more easily identify and support those who can benefit most from this therapy. By providing selected members with access to insulin pump therapy‚
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Value creation Amber’s part Business Model Peter Drucker indicates that a good business model can position their customers appropriately‚ and define what does the customer value. A business model is used for creating value as well as appropriating value. Identifying the business model could be helpful for getting deep understanding of the company and identifying the risks hided in operation process. Researchers showed that business models can be divided into two categories‚ which involves the business
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Value Alignment for Wal-Mart Fadi Anadri‚ Betrina Hood‚ Schercitha Miller‚ Samantha Redfearn BUS/475 Bill Crigger July 21‚ 2010 Value Alignment for Wal-Mart An individual’s personal values depict what is important in his or her life‚ and such values often determine his or her behavior. Furthermore‚ values are an enlightenment of why people act or react the way they do‚ based on their personal beliefs. The combined values of an individual and organization must be compatible
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Value Chain Analysis “Value chain analysis (VCA) is a process where a firm identifies its primary and support activities that add value to its final product and then analyze these activities to reduce costs or increase differentiation.” The concept comes from business management and was first described and popularized by Michael Porter in Competitive Advantage: Creating and Sustaining Superior Performance 1985 The activity of a diamond cutter can illustrate the difference between cost and
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upgrade their self-development and skills for work. For example‚ new sales employees have to undergo training program to increase their product knowledge and to upgrade their customer service skills. The reason why they are able to be one of the top banks is because of good customer service provided to the mass. Good customer service starts from the company and how they invest the money on training programs to upgrade the employees’ skills. OCBC Bank has won awards regarding its advertisement for
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Personal Values Personal Values: Ethics Awareness Inventory Self-Assessment Personal Values: Ethics Awareness Inventory Self-Assessment In today’s highly competitive and globalized business world‚ effective leadership requires building interpersonal relationships that share personal values with employees. Personal values are the beliefs and principles that define the essence of a person and an organization. Values greatly influence
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Personal Values Development Personal Values Development The development of personal values occurs over a lifetime of living and experiences. What are personal values? What sources shape and influence those values? What criteria and decision making may be used to reshape our personal values? What impact do personal values have in the workplace and on workplace performance? This paper will address these issues from a personal perspective. Personal Values What are personal values? First
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Starbuck ’s Value Alignment BUS 475 Starbuck ’s Value Alignment Aligning organizational values with the organization’s actual plans and actions provides a formula for success. Decisions made through the planning process are more effective if the values of the organization are a part of the process. The values of Starbucks are the core of daily operations of the organization. Oftentimes‚ organizational values are aligned with the personal values of the customers‚ defining the social responsibility
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1.0 Export Container Loading Procedure The value chain is a business analysis that examines the development of competitive advantage. It contains a series of activities that create and build value in the business. Based on Value Chain analysis‚ managers can identify what activities would add value to the business and what activities are not efficient and effective‚ so that the company can improve those inefficient activities by investing integrated communication technologies. According to Michael
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