Comparative Study of customer satisfaction in public sector and private sectors banks Table of Contents Acknowledgment…………………………………………………1 Executive Summary……………………………….……………...3 Introduction…………………………………………………….....4 Literature Review…………………………………………………6 Banking Industry: An Overview………………………………....12 Objective of Study……………………………………………….12 Research Methodology…………………………………………..13 Data Analysis……………………………………………………14 Findings…………………………………………………….…...16 Recommendations………………………………………………
Premium Bank
in fact‚ create more goodwill than if things had gone smoothly in the first place. Consider how‚ Paris-based recovered from a service nightmare and won the loyalty of one group of vacationers the vacationers had nothing but trouble getting from to their A destination the flight took off six hours late made two unexpected stops‚ and circled thirty minutes before it could land. Because of all the delays and mishaps‚ the plane was en route for ten hours more than planned and ran out of food
Premium Plaintiff Plane Delays
Proposal of a Collaborative Learning Standardization Toshio Okamoto‚ Mizue Kayama and Alexandra Cristea University of Electro- Communications Graduate School of Information Systems {okamoto‚ kayama‚ alex}ai.is.uec.ac.jp Abstract This paper reports on considerations and steps towards standardization [2] of the collaborative learning environment. This standardization will extend and widen the field of applications possible within the collaborative learning paradigm‚ and will make possible
Premium Educational psychology Collaboration
PUTOMATO PRODUCT DESCRIPTION Putomato is a puto made up of tomato. The main ingredient to this is tomato. Tomato is a fruit that is rich in calcium‚ iron‚ phosphorus‚ sulphur‚ potassium‚ vitamin A‚ vitamin B‚ and vitamin C. 100 g of tomato contains only 20 calories. The low calorie content of tomato makes it a favourite of obese people. The nutritional value of tomato makes it good for weight loss‚ obesity eye disorder‚ night blindness‚ UTI‚ liver disorder‚ indigestion‚ morning sickness‚ constipation
Premium Vitamin Milk
CUSTOMER RELATIONSHIP MANAGEMENT IN MARKETING FINANCIAL SERVICES (A CASE STUDY OF UNIBANK GHANA LIMITED) ABSTRACT Customer relationship management is a customer focused business strategy that dynamically integrates sales‚ marketing and customer services‚ in order to create and add value for the company and its customer. Consequently‚ the research project addresses problems of customer relationship management in the banking industry. Some of the problems are in the past few
Premium Customer relationship management Customer service Bank
Brand Loyalty Of Cars for the Leading local Car Brands [pic] Submitted to: Dr. Abdul Waheed Submitted By: Anwer Chishti (5695) May 30th 2011 IQRA University Gulshan Campus Determinants Of Brand Loyalty Of Cars For The Leading Local Car Brands Abstract In the present scenario there is the growing need to understand the markets from the perspective of a marketer as well as a researcher. Thinking in the same line‚ the present study underlines the determinants of brand loyalty that
Premium Automotive industry General Motors Volkswagen Group
www.ccsenet.org/ijbm International Journal of Business and Management Vol. 7‚ No. 7; April 2012 The Study of Customer Satisfaction‚ Customer Trust and Switching Barriers on Customer Retention in Malaysia Hypermarkets Seiedeh Nasrin Danesh Faculty of Management and Information Technology‚ UCSI University Jalan Menara Gading‚ UCSI Heights‚ 56000 Kuala Lumpur‚ Malaysia Tel: 60-17-313-2730 E-mail: Danesh.nasrin@yahoo.com Saeid Ahmadi Nasab Faculty of Management and Information Technology
Premium Regression analysis Research Scientific method
Electronic copy available at: http://ssrn.com/abstract=2185653 1 A TAXONOMY OF INTELLECTUAL CAPITAL: 2006-2009 POLISH BANKS PERSPECTIVE Karol Śledzik* University of Gdansk Faculty of Management Department of Banking ul. Armii Krajowej 101 81-824 Sopot‚ POLAND ABSTRACT The main goal of this paper is to present practical application of taxonomy (Multidimensional Comparative Analysis - MCA) to measure the level of intellectual capital of banks using VAIC™ (Value Added of Intellectual Coefficient)
Premium Financial markets
1KHz‚ with a sampling frequency of 8KHz. A sampled sinusoid may be written as: x(n) = A sin( 2p f n + J) fs where f is the signal frequency‚ fs is the sampling frequency‚ q is the phase and A is the amplitude of the signal. The program and its output is shown below: % Program: W2E1b.m % Generating 64 samples of x(t)=sin(2*pi*f*t) with a % Frequency of 1KHz‚ and sampling frequency of 8KHz. N=64; % Define Number of samples n=0:N-1; % Define vector n=0‚1‚2‚3‚...62‚63 f=1000; % Define the frequency fs=8000;
Premium Signal processing Digital signal processing
BRAND LAP- AN EMPIRICAL STUDY ON LOYALTY‚ AWARENESS‚ PROMOTION INTRODUCTION The term brand has become the buzzword of the twentieth century. Manufacturers‚ marketer and corporate think tank have left no stone unturned in coming up with the new and innovative brand strategies that have not only captivated customers but have led to paradigm shift in the who process of branding. Gone are the days when a ‘brand’ was meant to give recognition to a product or at the most to a company. The 21st century
Premium Brand Brand management Branding