studying. Others may opt to transfer or enroll in other school where education is cheaper. With this situation‚ the researchers have found the topic interesting to discuss and find out the impact on customer loyalty and customer satisfaction on achieving a competitive advantage in the University of
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journal is available at www.emeraldinsight.com/0969-6474.htm A conceptual framework of corporate and business ethics across organizations Structures‚ processes and performance ¨ Goran Svensson Oslo School of Management‚ Oslo‚ Norway‚ and Corporate and business ethics 21 Greg Wood Deakin University‚ Warrnambool‚ Australia Abstract Purpose – The objective of this paper is to introduce and describe a conceptual framework of corporate and business ethics across organizations in terms of
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Report On Customer Attitude Towards Mobile Phone Services: A Case Studies On Airtel Prepared By: Md. Riad Shahriar Riaz Id. 1007029 Session: 2010-11 Registration No: MKT- 600081 Dept. Of Marketing Comilla University Supervised By: Dr. Mohammad Amzad Hossain Sarker Associate Professor & Chairman Dept. Of Marketing Faculty of Business Studies Comilla University Date Of Submission: 13th August‚ 2015 2 Student Declaration I do hereby declare that this internship report titled “Customer Attitude Towards
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Relationship between Customer Satisfaction and Customer Loyalty Loyalty is the direct result of customer satisfaction which is greatly influenced by value of services provided to the Customer. It is believed that with the Customer Loyalty‚ the company can achieve profitability and continuous growth. According to an article “Zero Defections: Quality Comes to Services”‚ it indicated that a 5% increase in customer loyalty can produce profit increase from 25% to 85%. In this part‚ we will discuss
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Conceptual Art – Essay ”In conceptual art the idea or concept is the most important aspect of the work. When an artist uses a conceptual form of art‚ it means that all if the planning and decisions are made beforehand and the execution is a perfunctory affair. The idea becomes a machine that makes the art.” (Sol LeWitt‚ Artforum 1967‚ Paragraphs on Conceptual Art.) Conceptual art is a form of art where the idea is the most important aspect and the product or work of art‚ if there is any at
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LOYALTY In the play as the audience we witness loyalty in two different ways. It can be referred as loyalty and disloyalty‚ but I want to emphasize on loyalty in the concepts of one which the loyalty that audience seeks in a character as a true man and the other one is which the loyalty that the character shows to themselves. In the play we see the loyalty of Macbeth to himself where he murders King Duncan in order to take the crown. This proves his loyalty to his own ambitions and desires. Also
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Examining Perception and Attitude of Customers Toward Two Online Travel Portals YATRA.COM & MAKEMYTRIP.COM A SYNOPSIS SUBMITTED TO THE DEPARTMENT OF TOURISM & HOSPITALITY MANAGEMENT LOVELY PROFESSIONAL UNIVERSITY‚ CHEHRU BY: NIPUN GUPTA‚ BHANU PARTAP & ASHWINI UNDER THE SUPERVISION OF MR. SANJEEV SHARMA DEPARTMENT OF TOURISM & HOSPITALITY MANAGEMENT LOVELY PROFESSIONAL UNIVERSITY‚ CHERU INTRODUCTION The OTA (online travel agency) business in India is currently
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Conceptual skill Modern management has been trend globalization and improve constantly. A manager’s job is complex and a range of skills are used by different level management. Although some management theorists propose a long list of skills‚ the necessary skills for managing a department or an organization can be summarised in just three categories: conceptual ‚human and technical (Katz‚1974) .The application of three skills changes as managers move up in the organization. Although the degree
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Perception of Customers towards Life Insurance Services Customer satisfaction is the perception of customers on the service whether that service has met his needs and expectations. Service quality‚ personal factors‚ perception of equity and fairness‚ price‚ product quality‚ situational factors and attributions for service success or failure are the factors that influence the customer satisfaction. However‚ the perceptions and expectations of the policyholders who have taken the policies from Life
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CONSUMER’S ATTITUDE TOWARDS READY TO EAT FOOD INDUSTRY (RTE) as a part of marketing research information system course. The current situation is made known to the students when they undertake the project. The project gives better insides into the application part of the theory. The companies in an industry and their operations can be better known by the students when they analyze the data and prepare the project. This project is on the study of CONSUMER’S ATTITUDE TOWARDS READY TO EAT FOOD market
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