Dispersion and the speed of light “So far as problems involving light are concerned‚ the electrons (in atoms) behave as though they were held by springs”.Feynman “In a microscopic but otherwise classical analysis‚ the electric field in electromagnetic radiation accelerates electrons held by springs in the atoms of a piece of glass‚ and these accelerated electrons re-radiate in all directions. The observed light is the superposition of the electric (and magnetic) fields of the incoming
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Introduction This case involves a dissatisfied customer of The Roccoco New York Hotel who received the service failure when she stayed in the hotel. The case demonstrates that there were four main areas where the hotel failed to meet the expectations and satisfaction of the customer and that includes internal managerial quality and the failure to manage the service failure after complaints were received. Overall The Roccoco New York Hotel failed in following fields: Failure of Internal managerial
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http://jsr.sagepub.com Journal of Service Research DOI: 10.1177/1094670506294666 Journal of Service Research 2006; 9; 113 Denish Shah‚ Roland T. Rust‚ A. Parasuraman‚ Richard Staelin and George S. Day The Path to Customer Centricity http://jsr.sagepub.com/cgi/content/abstract/9/2/113 The online version of this article can be found at: Published by: http://www.sagepublications.com On behalf of: Center for Excellence in Service‚ University of Maryland Additional services and information
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to develop new ideas and make adjustments to their marketing efforts. New concepts‚ designs and products are essential for responding to the ever-changing demands of the target market/s‚ and are crucial for maintaining customer satisfaction‚ which ultimately leads to increased revenues and profits for the firm. New-product development dictates the company’s future in the market. Every person’s wants are unlimited; however‚ a person’s needs are narrowed to a limited amount. A product is something
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like New York it is easy to stick close to your own social "pack" or tribe. A large population of individuals does not always guarantee a wide variety of choices. While walking down a crowded New York Street you will see a remarkable diversity of your peers‚ but chances are you will pass each other before you can inquire about their relationship status. Is Speed Dating For Me? Are you someone who makes a favorable first impression? It is important to answer this question honestly‚ since speed dating
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◾Identify each service and product specifically. For product‚ identify in terms of name‚ trademark‚ color‚ shape‚ and other characteristic‚ including packaging and labeling. ◾Differentiate products/services in terms of exclusive processes or superior ingredients and other features. ◾Describe product/service weaknesses. ◾Describe product lines‚ and new products/services that will be introduced. ◾Give cost of each product/service. ◾Give the price you plan to charge for each product/service ◾Identify
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Consumer research in the early stages of new product development Issues and applications in the food domain Ellen van Kleef Promotor: Co-promotor: prof. dr. ir. J.C.M. van Trijp Hoogleraar in de marktkunde en het consumentengedrag Wageningen Universiteit dr. ir. P.A. Luning Universitair docent Leerstoelgroep Productontwerpen en Kwaliteitskunde Wageningen Universiteit Promotiecommissie: prof. dr. ir. M.A.J.S. van Boekel‚ Wageningen Universiteit‚ Nederland prof. dr. K.G. Grunert
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major product like Viking? 1-1 Time to market pressure There is only one year for Cisco to launch the Viking product to market with low cost. Otherwise‚ the market share might loss. However‚ it is about 3 to 5 years for Cisco to launch a high-end product. To meet such tighten schedule‚ it’s imperative for Cisco team to perform a very collaborative operation and concurrent engineering in whole supply chain and NPI phase 1-2 Cost pressure Bandwidth prices were constantly falling and customer expected
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Journal of Planning Education and Research http://jpe.sagepub.com/ Distinguishing Participation and Inclusion Kathryn S. Quick and Martha S. Feldman Journal of Planning Education and Research 2011 31: 272 originally published online 22 June 2011 DOI: 10.1177/0739456X11410979 The online version of this article can be found at: http://jpe.sagepub.com/content/31/3/272 Published by: http://www.sagepublications.com On behalf of: Association of Collegiate Schools of Planning Additional
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The Relationship between Customer Satisfaction and Brand Loyalty Abstract This study attempts to examine the impact of customer service (retail service quality and product quality) on brand loyalty. It focuses on the particular aspects of customer service: personal interaction‚ policy‚ reliability‚ and problem solving. Data will be collected through an in-person survey and an on-line survey immediately following the purchase or visit to the store or website. Another survey will be administered
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