(1.03) SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS Filipa Fonseca1) Sofia Pinto1) Carlos Brito2) 1) Faculty of Economics and Management‚ Catholic University of Portugal‚ Portugal 2) Faculty of Economics‚ University of Porto‚ Portugal Abstract: The objective of the paper is to identify the determinants of service quality as well as its impact on the satisfaction of public transport commuters. The paper explores the relationship between service quality and customer satisfaction
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availability of sport and OPA for preschoolers (e.g.‚ Pate et al.‚ 2013; Timmons et al.‚ 2007). Furthermore‚ federal tax initiatives such as Canada’s Children’s Fitness Tax Credit‚ may also be contributing to these trends in early childhood sport and OPA participation due to tax credits awarded for continuous enrolment in organized PA-based programs. As such‚ there is a need to ascertain what is most distinctive and representative about preschooler PA (Timmons et al.‚ 2007; Tremblay et al.‚
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restaurant. Restaurant manager plays an important role in the hospitality and food and beverage department as they can motivate the staff and maintain the high quality service which will help the business run successfully. Manager can provide appropriate ambiance in the restaurant which will provide warm and comfortable environment for the customer. Waiter station and dividing sections of tables should be fully allocated before the start of service shift which starts 10:00AM. After that‚ checking staff’s
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EFFECTIVE COMMUNICATION SKILLS FOR GOOD CUSTOMER SERVICE PRESENTED BY OLUWASEGUN JAMES TABLE OF CONTENTS Table of Contents Page Title Page 1 Table of Content
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for having poor customer service. Some of the bad customer service areas at Walmart are in the electronic department where there is only one cashier‚ their customer service department only has one cashier‚ the self-checkout lines does not always accept cash‚ debit‚ and credit‚ and they never have enough cashiers staffed leading to extremely long lines. Walmart will benefit from benchmarking because they can earn the customers trust and help build morale‚ bringing their customers back to shop with
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is called political party. People which have common motive or interest ‚ get together for influencing political process is called interest group. “An informal network of activists who seek to transform the values of the society is called social movement .”(An introduction to political science edited by RAND DYCK page 337). Considering the importance of political participation in the political arena although these components are imperfect but they still have a lot of role to be played in the
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Why quality customer service is more important in banking industry? Behaylu W.Deneke Most‚ if not all‚ private commercial banks in Ethiopia use almost the same marketing approaches to attract customers. They develop the traditional banking products and open branches everywhere then promote their branch and Products aggressively on the traditional channel. Before going to the detail let me differentiate between bank product and bank services. The bank products are deposit‚ borrowing or other
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Introduction 1.1 Background of the research 1.2 Research aims and objectives 1.3 Overview to research methodology 1.4 Outline of dissertation Chapter 2: A brief introduction of the hospitality industry in China and Crown Plaza Five- Star Hotel 2.1 The hospitality industry development in China Today‚ travel- and tourism- related activities have become a major contributor to global economic development‚ providing employment and improving the quality of life for local residents
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- Polisher is recommended to always be placed aside in original form when not in use. Once done using the polisher‚ place in a non-hazardous space preferably in a storeroom where it won’t get in the way ready for the next use. Used daily in a hospitality industry in order to polish floors. Easier and faster than using a mop. 4. (a) Cleaning chemicals need specialised storage areas. Outline TWO safe procedures to follow when storing chemicals. - Ensure chemical containers and their seals or
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PUBLIC AND CITIZEN PARTICIPATION IN PROCESS DEVELOPMENT ACHIEVEMENT: ADVANTAGES AND DISADVANTAGES 1.0 INTRODUCTION PUBLIC AND CITIZEN PARTICIPATION A definition of participation: for the purposes of this note a useful definition of public or community participation is that adopted by Stoker (1997) for ‘political participation’ (following Parry et al‚ 1992): members of the public ‘taking part in any of the processes of formulation‚ passage and implementation of public policies’. This is a wide-ranging
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