economies and markets is challenge for all market participants. In order to fulfill needs of their customers companies are putting efforts in implementation of customer relationship management concept. Different studies have shown that not all customers are desirable from profitable point of view. Therefore‚ many concepts have been developed for classifying desirable customers‚ among which is Customer Lifetime Value (CLV). Problem of applying CLV occurs in turbulent economic environments which suffer from
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Westjet becomes one of the lowest operating costs and the most successful airline company nowadays. In the early 1990s‚ the airline industry suffered a serious threat‚ caused by high fuel costs and a decline in air travel. At that time‚ only few airlines with low price of fare‚ such as Southwest airline‚ were able to make profit.(Hoover‚ 2010) Thus‚ the executives of Westjet decided to follow Southwest airline’s business model‚ which featured a low cost‚ high efficiency structure. To be highly efficient
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Low-cost sustainable building materials and construction technologies THE CHALLENGE The building and construction industry is considered a major contributor to climate change - and a key player in sustainable development - with the potential to significantly impact the environment in both positive and negative terms. According to the International Energy Agency‚ buildings account for 30 to 40 percent of energy use worldwide. The construction industry consumes over 3 billion tons of raw materials
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more income. Therefore‚ they will be more affordable to travel. 3. Occupation Employees who work in multinational company often travel to other countries for the business purpose could be the important customer in airline industry. 4. Population Highly populated country tends to utilize airline services more frequently. For instance‚ China has a larger market for travelling comparing with small country‚ such as Vietnam‚ Singapore and etc. 5. Gender Women are more influential power in planning
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competitive advantage by providing a unique product or service‚ or providing a unique brand of customer service. This strategy is usually associated with charging a premium for the product often to reflect the higher production costs and extra value added features provided for the consumer. Differentiation is about charging a premium price that more than covers the additional production costs‚ and about giving customers clear reasons to prefer the product over the other‚ less differentiated products. For
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production industries‚ such as manufacturing and mining. However‚ there has been an increasing interest in the environmental effects of the service industry (Goedkoop‚ van Halen‚ te Riele‚ & Rommens‚ 1998). And this industry comprises a variety of activities‚ from restaurants to hospitals to financial institutions. The service industry merits its attention because of its large size and consequently the potential for environmental impacts (both negative and positive). And one of the service industries that
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1. Managers at Range Resources say that maintaining a low-cost structure is the job of every employee‚ and they make cost control part of the company culture. Is this indicative of a hierarchical or a decentralized philosophy of control? Explain. Range Resources’ making cost control a part of the culture and maintaining low-cost structure the job of every employee is indicative of a decentralized philosophy of control. In a decentralized system of management the decision-making authority does not
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Opportunity Cost Associated with Merger of Airlines Student ECN 202 February 15‚ 2013 The airline industry on Feb 14‚ 2013 announced the merger of American Airlines and US Airways forming the biggest airline company American (Mouawad‚ 2013). That leaves just three airlines‚ American‚ Delta Air Lines and United Airlines to offer domestic and international service. Airline executives claim that mergers are good for passengers as they provide more service to more destinations. If this
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Australia Threat of new entrants – The airline industry has been around for over 100 years and due to large capital requirements and overhead (high cost of planes)‚ the industry would not be greatly affected by new entrants and therefore the threat of new entrants is high. With low operating margins and high initial investment‚ a high market share is needed to ensure full flights (maximizing profits on each flight). This would be difficult for a new entrant. Industry is mature so is probably not attractive
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Threat of Entry There is a high barrier entering airlines industry since it requires high capital to set up everything such as purchase or lease air craft‚ set up office‚ hire staffs‚ and etc. Thus‚ this has reduced the treat to Malindo Airline. Moreover‚ brand awareness is quite important in this industry. Hence‚ to enter this industry not only required high capital but also have to take some time to create brand awareness. Consumers always choose the product or service they really trust. Thus
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