1 RESEARCH PAPER CUSTOMER PERCEPTIONS‚ EXPECTATIONS AND GAPS IN SERVICE QUALITY: AN EMPIRICAL STUDY OF CIVIL AVIATION INDUSTRY IN INDIA BY DR. MOHAMMED NAVED KHAN Senior Lecturer Department of Business Administration Faculty of Management Studies & Research Aligarh Muslim University Aligarh-202002 (UP) INDIA e-mail: mohdnavedkhan@gmail.com Ph: 0091571 2701184(R) Mobile : +919411800860 VIPPAN RAJ DUTT Doctoral Research Scholar (Corresponding author) Faculty of Management Studies and Research
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TARGET COST MANAGEMENT‚ STRATEGY AND ORGANIZATION IN THE AUTOMOTIVE INDUSTRY Associate Professor GRADUATE SCHOOL OF BUSINESS OSAKA CITY UNIVERSITY Sugimoto‚ Sumiyoshi‚ Osaka 558 JAPAN TEL +81 6 605 2201 FAX +81 6 605 2200 HIROSHI OKANO Draft for 1996 IMVP Sponsors Meeting Figures included at the end of the document. I. INTRODUCTION Target cost management (TCM) is an innovation of Japanese management accounting system and by common sense has been considered with great interest by practitioners
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Role of value creation in the Indian Industry V.YUVARANI‚ II-MBA PAAVAI COLLEGE OF ENGINEERING‚Namakkal. ABSTRACT Background: The Indian economy is widely believed to have moved into its next phase of sustainable growth rate of 8-10%. The last five years have seen an unprecedented value creation in Indian stock markets. Aim: This study
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The apparel industry is considered a buyer driven‚ highly profitable and fast moving industry‚ and it is therefore imperative for Zara to understand the external environment in order to maintain its dominance. Although Zara’s value chain is difficult to copy‚ Zara must continually look out for new threats and opportunities‚ and be prepared to instantly move on them with new strategies and state of the-art- technologies. Competitive Environment: Zara’s principal key issue is rivalry in the apparel
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Question 1 What is the lifetime value of a typical customer in each of the four segments‚ in current dollar values? Compare these figures to the “Gross margin” figures in the original spreadsheet. What can you learn from this comparison? Solution 1 Following are the lifetime value of a typical customer in each of the four segments‚ in current dollar values. Segments / Segment description Customer lifetime value Gross margins Large accounts $78‚454 $63‚000 Large accounts‚ rebate $70‚769 $36
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no-frills‚ casual short-haul service without serving meal‚ mileage point‚ or lounge etc. Which attracts newcomer customers who sensitive in price. AirAsia’s competitive advantages are comprised of both Cost Leadership and Differentiation with clear market positioning and brand image. Start from Acquisition from Malaysian government‚ Tony Fernandes restructured business model to be low-cost embedded down to corporate’s core similarly to the success LCC in the western. For example‚ acquired all new Airbus320-200
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Market Orientation‚ Customer Value‚ and Superior Performance Stanley F. Slater and John C Narver Thinking in terms of the market (not marketing) is essential in the highiy competitive arenas of today‚ o achieve superior performance‚ a business must develop and sustain competitive advantage. But where competitive advantage was once based on structural characteristics such as market power‚ economies of scale‚ or a broad product line‚ the emphasis today has shifted to capabilities that enable
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Overview In today’s global economy‚ firms rely on the analysis of macroeconomic and industry data to develop performance improving strategies and increase their profitability. With this in mind‚ the following report consists of an analysis of the U. ... macro environment‚ the airline industry‚ and Delta Air Lines. It covers both a historic period from 1996 to 2000 and a current period from 2001 to the present. ... Even though there has been current significant improvement in GDP‚ there are new concerns
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The responsibilities of entry-level managers in the hospitality industry are continuously changing. Obtaining and keeping a management job in a restaurant or hotel requires that a person have the ability to change. Successful managers have the enthusiasm to respond to the changing needs and challenges of their organization (Woods & King‚ 2002). Some of these challenges are due to the changes affecting the hospitality industry today‚ Consequently‚ the curriculum and the methods used to prepare
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Marketing Management Case Analysis: OMNITEL PRONTO ITALIA‚ SHOWING HOW CUSTOMER VALUE CAN BE CREATED Diagnosis: Telecom Italia Mobile (TIM) had a monopoly over the Italian Communications Market. It generated 97% of Italy‟s 7.5% market penetration‚ also until Omnitel‟s entrance into the market because of the lack of the competition‚ TIM didn‟t incur the huge marketing costs. TIM‟s marketing strategy was primarily directed towards the uppers echelons of Italian society. Omnitel entered the market
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