Introduction The financial services sector accounts for a significant share of economic activity in most countries. The sector is recognized for its contribution towards long-term growth and efficiency given its intermediate role in channeling resources to all sectors of the economy. Improved provision of financial services enables greater efficiency in other sectors by expanding the range and enhancing the quality of such services‚ by lowering costs of funds‚ and by encouraging savings and more
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(3): 37–46. * Shih Jung Wang‚ Lily Shui-Lien Chen‚ (2011)‚ Consumers’ attitudes towards different product * category of private labels * Kambiz Heidarzadeh Hanzaee‚ Sara Ghafelehbashi‚ (2012)‚ The Role of Product Involvement‚ Knowledge‚ and Perceptions in Consumer Purchase Behavior of Counterfeits: Perspective Islamic Country. J. Basic. Appl. Sci. Res.‚ 2(1): 418-425. * Roberta Hupman‚ Judith Lynne Zaichkowsky‚ (1995)‚ Brand imitation and the consumer: an ethical perspective‚ European Advances
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Service-quality dimensions Although there is general agreement that service quality has many dimensions (Gro¨nroos‚ 1982‚ 1990; Berry et al.‚ 1985; Parasuraman et al.‚ 1985)‚ there is no consensus on the exact nature and content of these dimensions (Brady and Cronin‚ 2001). Lehtinen and Lehtinen (1982) defined service quality in terms of physical quality‚ interactive quality‚ and corporate (image) quality. Physical quality relates to the tangible aspects of a service. Interactive quality refers
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economy. It can be said that there is an established trend within the financial services sector of increasingly heavy dependence on technology for delivering services and that this will continue in the future. The reliance on technology comes from the enablement‚ as a result of its use‚ to provide services and process tasks which would not otherwise be provided. The financial service industry could not provide the level of service it does without the support of advanced information processing and telecommunication
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you mind going to our website to fill out the customer information so that your order can be processed with our new database software? c. We are now offering RapidAssist‚ a software program that provides immediate technical support through our website to your employees and customers. d. To provide better service‚ a new software named RapidAssist is now offered to provide you with immediate technical support from our website to employees and customers e. To provide you with easy access to the new
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Journal 1 1. A company’s strategy is management’s game plan to grow the business‚ attract and please customers‚ compete successfully‚ conduct operations‚ and achieve targeted levels of performance. 2. The important point of a company’s strategy is setting moves to build and it enhances company’s long-term competitive position and financial performance. In other words‚ these are in a competitive advantage over rivals that they become the company’s tools for a making company’s profit.
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Recent banking developments in India Vittaldas Leeladhar The Indian banking sector has witnessed wide ranging changes under the influence of the financial sector reforms initiated during the early 1990s. The approach to such reforms in India has been one of gradual and non-disruptive progress through a consultative process. The emphasis has been on deregulation and opening up the banking sector to market forces. The Reserve Bank has been consistently working towards the establishment of an
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Assessment of the Business Environment in Nigeria THE NATIONAL DIAMOND Factor Conditions: Despite Nigeria’s substantial natural resources its infrastructure is inadequate‚ particularly its road and electricity networks‚ which are a significant obstacle to economic growth. Only 30% of the population7 has access to electricity and only 31% of the road network is paved. Shortcomings in operations and safety have given both the ports and air space a reputation as the most unsafe in the region
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McBride Financial Marketing Plan Based out of Boise‚ Idaho‚ McBride Financial Services is a small mortgage lender that is in its beginning stages. The firm’s focus will be in standard‚ FHA‚ and VHA loans for home refinancing and purchasing. The company hopes to increase its offices into Wyoming‚ Montana‚ North Dakota‚ and South Dakota. “McBride Financial Services will be the preeminent provider of low cost mortgage services using state of the art technology in the five state area of Idaho‚ Montana
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Octavia Risby Customer Service Prof. Tracy Braye 10/22/13 Chapter Seven Review Question Response 1. Service breakdown occurs when a product or service does not meet a customer’s expectations. This causes them to become frustrated and therefore the breakdown takes place. 2. Customers have access to information that allows them to make educated decisions about the product or service they purchase. When a customer feels their expectations have not been fulfilled they become dissatisfied
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