PAULA ALINA GRP.1717‚SERIA AN II BUILDING AN ONLINE BRAND Many companies have launched their products or services online as a new business focus‚ but only a few of them have survived the competition and made profits. The most important key to an online business’s success is to create “brand value” for the customers. Although the concept of online brand has been discussed in previous studies‚ there is no empirical study on the measurement of online branding. A brand differentiates a product or
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Trading Procedures in Financial Markets: A huge volume of trading occurs in the secondary markets. Although there are many secondary markets for a wide variety of securities‚ we can classify their trading procedures along two dimensions: location and method of matching orders. • Physical Location versus Electronic Network A secondary market can be either a physical location exchange or a computer/ telephone network. For example‚ the New York Stock Exchange‚ the American Stock Exchange (AMEX)
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High frequency trading HFT What is HFT and how does it work? High frequency trading (HFT) is buying and selling stocks at an incredible speed‚ we are talking about milliseconds. This is too fast to manual put in the orders‚ hereby taken over by powerful computers. They run by sophisticated algorithms that are independently scanning the market for opportunities. Those programs have very low turnover rates per share‚ only a few cents or even less. However since they trade thousands of stocks each
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OF INDIA (1[PROHIBITION OF] INSIDER TRADING) REGULATIONS‚ 1992 In exercise of the powers conferred by section 30 of the Securities and Exchange Board of India Act‚ 1992 (15 of 1992)‚ the Board‚ with the previous approval of the Central Government‚ hereby makes the following regulations‚ namely:— CHAPTER I PRELIMINARY Short title and commencement. 1. (1) These regulations may be called the Securities and Exchange Board of India (2[Prohibition of] Insider Trading) Regulations‚ 1992. (2) These regulations
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These unconscious perceptions are factors of how a person will act around another person. These perceptions are extremely helpful guides to determine if a person is dangerous or not. Overall these perceptions help us recognize how to act around a person. However these perceptions shouldn’t be used as something that is relied on to evaluate a person‚ but just as a reference. Further study into these perceptions can change everyone’s behavior. If these perceptions soon become something everyone
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A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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Perception comes in many forms‚ identities‚ and cultures. The real problems arise when people are forced to seek similarities through the difference. My first impression of the freshmen soccer players during my sophomore year was just awful. They were just some punk kids coming up from the middle school to us. “They never really knew how to play‚” we convinced ourselves. It seemed everyone was so much happier when we were the new kids on the field instead of those silly children. As soon as they
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Customer satisfaction is an important issue in a business because it drives revenues‚ market share‚ and competitive strength. Organisations often think the way to measure customer satisfaction is to examine the number of customer complaints. The problems with this method is that it is reactive‚ it only responds‚ if at all‚ after the event and it does not really measure satisfaction only dissatisfaction. Some important factors that help us understand and determine how satisfied or dissatisfied
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Introduction to customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS
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Providing customer service Since our restaurant can exists only because of customers‚ and in particular repeat customers who voluntarily choose to return here and spend their money and time to our food‚ beverage and service. Without our customer we don’t have a restaurant‚ they are the only reason we are here. As a result‚ taking care of our customers is our highest priority‚ in fact a privilege‚ never an interruption. At our restaurant the customer always comes first. b. Dealing with customer complaints
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