EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA BY KINDYE ESSA MUSTOFA ADDIS ABABA UNIVERSITY COLLEGE OF MANAGEMENT‚ INFORMATION AND ECONOMICS SCIENCE MASTER OF BUSINESS ADMINISTRATION PROGRAM August 2011 EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment to the Requirements
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The Role of Perception in the Decision Making Process According to Robbins‚ S. (2005) “Perception is a process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment”. The role of perception in the decision-making process goes beyond the five senses‚ touch‚ sight‚ smell‚ hearing‚ and taste. The representation of perception in decision-making is based on a person’s internal understanding and personal analysis of environmental observations
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BLT1 CREATING CUSTOMER VALUE Most of the companies nowadays utilise customer-centric approach as to ensure the quality service brought to the customer (Bolton 2004). Moreover‚ recruiting new customers cost always more than maintaining loyal customers that ultimately aims for profit for the organization (How not to let business slip away: Don’t upset old customers when tempting new ones‚ 2010). As a result‚ a lot of attentions have been drawn from the customers by the organizations via different
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A critical dissertation on the nature‚ measure and causes of value‚ 1825‚ source: http://www.taieb.net/auteurs/Bailey/index.html [2] Sveiby K.E. 2010‚ Methods for Measuring Intangible Assets‚ http://www.sveiby.com/articles/IntangibleMethods.htm‚ (online version); [3] Daum J.H. 2002‚ Intangible Assets and Value creation‚ John Wiley & Sons‚ United Kingdom; [4] Andriessen D.‚ 2004‚ Making sense of Intellectual capital‚ Designing a method for the [6] D. Ghosh‚ A. Wu‚ 2007‚ Intellectual capital and capital
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Perception check -In a 2 page‚ I will inform the audience in 3 ways‚ why perception checking is a good tool to help people understand others. Perception checking is just like looking at different picures that are shown to us where sometimes there would be a face but in actuality there was two or more faces hidden contained in that drawing as we examined the documents. Perception is important to help people understand other accurately instead of jumping to conclusion thinking the wrong thoughts
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The Perception Process Perception is the way in which a person sees and understands the world; every person perceives the world in their own way and understanding. Today I am going to summarize the perception process and give you an example using the steps of the perception process. The perception process consists of 4 steps: selection‚ organization‚ interpretation‚ and negotiation. The first step in the perception process is selection. We tend to select what we want to perceive and we tend to
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person’s perception is based off of their own understandings‚ character‚ self-awareness‚ talents‚ and surroundings. I learned a lot from my previous relationship. Now that I have decided to date again; I have an image of the guy I am considering. This paper will help me to understand how perception works through doing an analysis of what three observers professed were their perceptions of a photograph. The three main points of perception are the explanation of the steps of the perception process;
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Perception in the Arts The subjectivity of perception makes art what it is. Art is all about perception and individuality‚ since everyone has a different background‚ experience‚ taste‚ and opinion about any artwork. To determine the extent to which perception plays a role in the development‚ and the existence‚ of the arts‚ it is essential to identify the knowledge issues of perception in regards to the area of knowledge. First‚ is perception consistent and definite? Does previous knowledge (prejudice)
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Assignment 1.2: Course Project—Target Company Profile and Its Approach to Marketing Assignment 2.2: Course Project—Marketing Environment Analysis Assignment 3.2: Course Project— Market Segmentation Assignment 4.2: Course Project— Customer Behavior Analysis Assignment 5.2: Course Project—Product Strategy Assignment 6.2: Course Project—Pricing Strategy Assignment 7.2: Course Project—Distribution Strategy Conclusion
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Introduction Visual illusions are a major tool in studying neural circuits‚ brain functions‚ construction of visual perception etc. The article that follows‚ discusses the correlation between visual illusions and characteristics of perception by brain that lead to them. The article is an overview of one of the most interesting fields of psychology. For thorough discussion of the subject‚ it is necessary to understand and clarify the essential definitions and terminologies involved. The most
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