Customer satisfaction is an important issue in a business because it drives revenues‚ market share‚ and competitive strength. Organisations often think the way to measure customer satisfaction is to examine the number of customer complaints. The problems with this method is that it is reactive‚ it only responds‚ if at all‚ after the event and it does not really measure satisfaction only dissatisfaction. Some important factors that help us understand and determine how satisfied or dissatisfied
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Cars may be classified by a number of different criteria and objectives. However‚ comprehensive classification is elusive‚ because a vehicle may fit into multiple categories‚ or not completely satisfy the requirements for anyone‚ but certain categories are for racers who like high performance vehicles. These categories are muscle cars‚ tuner cars‚ and exotic cars. Muscle cars are usually referred to as a variety of high-performance automobiles. Its any group of American-made 2-door sports coupes
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The research register for this journal is available at http://www.mcbup.com /research_registers IJQRM 18‚7 722 Received August 2000 Revised February 2001 The current issue and full text archive of this journal is available at http://www.emerald-library.com/ft Case studies on the implementation of TQM in the UK automotive SMEs Sha’ri Mohd. Yusof Universiti Teknologi Malaysia‚ Johor Bahru‚ Malaysia‚ and Elaine Aspinwall University of Birmingham‚ Birmingham‚ UK Keywords TQM
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THE CAR SALESMAN It’s hot‚ Too damn hot to be in this cheep suit‚ he thinks to himself as he leans against the large glass window‚ pulling out another Marlboro Red. Its Saturday‚ a day that usually means a lot of potential buyers. But in Charleston‚ SC‚ in mid July‚ it just means the hottest day of the year. Adam puts the smoke between his lips and looks through the window inside the dealership at the brand new Camaro. Wishing he could afford one he thinks about the engagement ring hidden under
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“EFFECTIVENESS OF CUSTOMER RELATIONSHIP MANAGEMENT PROGRAMME IN STATE BANK OF INDIA” Submitted In The Partial Fulfillment Of Degree Of MBA Batch 2006-08 SUBMITTED TO: - SUBMITTED BY:- Mrs. Riya Sharma Rishi Gupta (Project Guide) Roll no. 0471483906 [pic] MAHARAJA AGRASEN INSTITUE OF TECHNOLOGY PSP AREA‚ SECTOR-22 ROHINI‚ DELHI—110085 Ph: 25489493- WHOM
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Understanding and Reflection on Customer Behavior Introduction Currently it is difficult to fight for customers because customers’ purchasing intends to be more unpredictable. Marketers should have an insight to establish a marketing strategy based on understanding customer thinking and behaviors. Based on understanding concepts and importance of customer behavior‚ the research is mainly focused on marketing activities of Coca Cola‚ MacDonald’s‚ and British supermarket Sainsbury’. The paper
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In this essay I am going to be telling you about to what extent electric cars solve the fuel crisis. The critical steps are: 1. Evolve autos from gasoline/diesel to hybrid to plug-in hybrid. 2. Develop a battery that can run 200 miles on a 10-minute recharge. 3. Strengthen Briton’s electrical distribution system. 4. Recharge cars in garages‚ public places and service stations. 5. Build nuclear power plants to enlarge the supply of electricity. 6. Use all alternate sources of energy‚ i.e. wind
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products such as clothing and accessories to high-end customers through retail stores. The brand is recognized by customers through its check design that immediately distinguishes the brand from other competitors in the industry. Customers perceive the brand as an icon that reflects fashion but at the same time it reflects luxury and classiness. Burberry targets different types of customers. There are the core customers‚ which were part of the customer base that Burberry targeted it before it was reposition
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The Perception Process Perception is the way in which a person sees and understands the world; every person perceives the world in their own way and understanding. Today I am going to summarize the perception process and give you an example using the steps of the perception process. The perception process consists of 4 steps: selection‚ organization‚ interpretation‚ and negotiation. The first step in the perception process is selection. We tend to select what we want to perceive and we tend to
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Hybrid cars: Are Hybrid Cars Becoming Safer or More Harmful to the Environment? I. Introduction Hybrid cars have a very special technology because they boast two power sources: a regular gasoline engine and an electric motor powered by a huge battery unlike conventional cars which have only regular gasoline engine. These components generally work in tandem‚ though the exact mechanism varies depending on the car. When the car is at stop‚ the engine shuts off. While you push the accelerator
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