employees correctly‚ they’ll treat the customers right‚ and if the customers are treated right‚ they’ll come back. Bill Marriot Jr. If a customer leaves a hotel or resort satisfied with the property and the service‚ there is a much better chance that they will return. That is an obvious reality in the industry‚ and in the forefront of the customer service policy of the Marriott chain of hotels. Customer response for rapid resolution to customer complaints is used by each and every Marriott
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Introduction about KFC KFC‚ known as Kentucky Fried Chicken‚ is a chain of fast food restaurants based in Louisville‚ Kentucky. In the midst of the depression‚ Harland Sanders who was born just outside Henryville( Indiana)‚ opens his first restaurant in the small front room of a gas station in Corbin‚ Kentucky. Sanders serves as station operator‚ chief cook and cashier and names the dining area "Sanders Court & Café." In 1936‚ Kentucky Governor Ruby Laffoon makes Harland Sanders an honorary
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strategy? Which cross-border synergies can KFC reap and how locally responsive is the company? KFC’s international composition provides an exemplary mix of international entry strategies. The company enters a foreign market either by a greenfield entry by establishing a company-owned foreign subsidiary (21 %) or by a joint venture (10 %) (figure 10.2 in the book). However‚ in most of the cases‚ KFC expands it global franchise-network (69 %). In Latin America‚ KFC illustrates this mix‚ too. The entries
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| The Forces and KFC | | James Watson 12/23/2012 | Executive Summary The seven international environmental forces that impact international business are natural resources and environmental sustainability‚ economic and socioeconomic forces‚ political forces‚ intellectual property and other legal forces‚ understanding the international monetary system and financial forces‚ labor forces‚ and international competitive strategy. While some of the factors mentioned above are completely
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KFC Group 3 * Anirudha * Abhijeet * Ismail * Mohmmed * Michelle * Sulaksha * Tirtharaj Company profile Company profile * Industry: Restaurants * Founded: 1930 North Corbin‚ Kentucky * Founder: Harland Sanders * PepsiCo Inc. took over in 1986 * Changed its name and logo to KFC in 1991 * Today KFC is owned by Yum! Brands.(since 1997) * Industry: Restaurants * Founded: 1930 North Corbin‚ Kentucky * Founder: Harland Sanders * PepsiCo Inc. took over
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food industry in terms of value ($ 6 billion). KFC is known by many and is a trustworthy brand in many countries mainly due to its early franchising and international expansion. Original 11 herbs and spices recipe. KFC original chicken recipe is a trade secret and a source of comparative advantage against firm’s competitors. Strong position in emerging China. KFC receives half of its revenue from China‚ where it operates more than 4‚000 outlets. KFC position in China is one of its main strengths
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the service sector on which we want to make our project. For this we have chosen the KFC food chain. KFC is the growing brand in the world for food industry. KFC basically deals in chicken recipes whose main focus in crispy and deep fried chickens. To know the market response of KFC we visited various chains of KFC and we also had survey on the public (who are the basic consumers of the KFC). We visited KFC chain of Noida Sector18‚ Lajpat Nagar‚ Center Stage Mall‚ Noida‚ and Ghaziabad. We concluded
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Executive summary Kentucky Fried Chicken Corporation (now KFC) is a well-established multinational company which forms part of Yum! Brands‚ Inc regrouping other leading brands like Pizza Hut‚ Taco Bell‚ A&W and Long John Silver. KFC is one of the largest chains of fast food restaurants which started since the early 1930s by Colonel Harland D Saunders in Louisville‚ Kentucky in the USA and comprises of 14‚000 restaurants (franchised and company owned restaurants) in more than 100 countries offering
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Ramaiah institute of Management Studies #15 ‚New Bel Road ‚MSRIT Post .M S Ramaiah Nagar Bangalore - 560054 DECLARATION I‚ hereby declare that this Project Report on “Operational Study” at KENTUCKY FRIED CHICKEN (KFC)‚ BANGALORE submitted in partial fulfillment of the requirements for I & II Semester PGPM examination 2013 of RAMAIAH INSTITUTE OF MANAGEMENT STUDIES is my original work and not submitted to any other university. This work has been done under the supervision
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EXECUTIVE SUMARY Table of Contents 1. Company Profile and History 4 2. Current Market Situation 4 2.1 PEST Analysis 4 2.2 Porter’s Five Forces 6 2.3 Competitor Analysis 7 2.4 Market Segmentation 8 3. SWOT and issue analysis 11 3.1 SWOT analysis 11 3.2 Key Successful Factors 13 3.3 Issue Analysis 13 4. Objectives 14 5. Marketing Strategy 14 Appendix 15 Figure 2 15 Reference 16 1. Company Profile and History Kentucky Fried Chicken (KFC)‚ founded by Colonel Harland Sanders in 1930
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