East West University Subject: Submission of the Internship report “Study on Customer Service Quality and Customer Satisfaction at credit card in the context of Prime Bank Limited” DearSir: It is an honor and great pleasure for me to submit my internship report on “Study on Customer Service Quality and Customer Satisfaction at credit card in the context of Prime Bank Limited in Bangladesh”An Study on PRIME Bank Ltd.” in a professional way. I am now submitting my internship report on my activities
Premium Bank Credit card Cheque
Background BRAC Bank Limited‚ a scheduled commercial bank established under the Banking Company Act‚ 1991 and incorporated as a public company limited by shares on May 20‚ 1999 under the Companies Act 1994 in Bangladesh. The banks has started its operation on 4th of July 2001 with a vision to be the market leader through providing all kinds of banking services suitable to the dynamic demands of both business and individual in the competitive market. BRAC Bank has embarked with an avowed
Premium Bank
growth of any country’s economy. India with its huge populations presents a huge scope for banking industry. State Bank of India is a public sector unit and enjoys the market leader position. HDFC is catching up on the back of its exquisite growth in last decade. And with the relaxation of government control‚ private players are in a much better position to compete. But both the banks have their own problems SBI has to undertake several government duties which lead to huge labour and high number
Premium Bank
cannot pay its monthly bills. Under the best circumstances‚ poor working capital leads to financial pressure on a company‚ increased borrowing‚ and late payments to creditor. All of which result in a lower credit rating. A lower credit rating means banks charge a higher interest rate‚ which can cost a corporation a lot of money over time. Subsequently‚ companies that have high inventory turns and do business on a cash basis such as a grocery store need very little working capital. These types of businesses
Premium Regression analysis Accounts receivable Generally Accepted Accounting Principles
about banks in the UAE and the tow main categories of banks that are local banks and branches of foreign banks. However the number of banks of both national and foreign banks reached 61 banks‚ which shows the success of the financial services in the UAE. We also analysis the external macro-environment that affects all firms of industry‚ PEST analysis is a short form of Political‚ Economic‚ Social‚ and Technological factors that should be considered for any foreign investment. We have analysis for Ms
Premium Bank United Arab Emirates Abu Dhabi
[pic] [pic] SunTrust Banks Financial Analysis Florida Atlantic University ACG 6315 TABLE OF CONTENTS Introduction 3 Description of the Company 3-4 Economic and Industry Analysis 4-5 Competition 5-6 Financial Ratio Analysis 6-9 Capital Adequacy 6-7 Asset Quality 7 Management 7-8 Earnings 8 Liquidity 8 Sensitivity to Market Risk 9 Assumptions 9 Results of Analysis 9 Conclusion 10 References 11 Appendix 12 Introduction The banking
Premium Bank Financial ratio Banking
of information technology for informed decision-making. In other words‚ OR represents the study of optimal resource allocation A problem in the real world is modelled‚ usually in mathematical terms‚ then mathematical techniques‚ together with data analysis and computational algorithms‚ are applied‚ in order to find ways to do the job better. The word Operations derives from the many successful applications of O.R. to military operations in the 1940s. But‚ since then‚ most O.R. applications have been
Premium Management Supply chain management Operations research
18288003810000 Commonwealth Bank Business Report 2014 Table of Contents Section 1: Executive Summary4 Section 2: Environmental Analysis5 2.1 External Analysis 2.1.1 PESTLE model 2.1.2 Porter’s five forces 2.2 Internal Analysis 2.2.1 Strategic Resources 2.2.2 Value Chain Analysis Section 3: Global Expansion11 3.1 Regional Expansion Strategy Section 4: Ethical Capitalism11 4.1 Ethical and Social Implication Section 5: Strategic Decision about Asset
Premium Management Strategic management Marketing
CUSTOMER SERVICE ANALYSIS VALUE ADDED SERVICES Pantaloon provides a host of value-added services to enhance customer experience and to garner the loyalty of their customers. Through these value-added services‚ the customer experiences a whole new level of standard in price‚ convenience‚ comfort‚ quality and store service levels. Following is the list of value-added services provided by Pantaloons‚ S.B. Road:- 1. Gift vouchers: Pantaloons provides Gift vouchers in convenient denominations
Premium Value added Customer service Customer
on achieving customer satisfaction through quality services and products. Recognizing that fulfilling customers need fulfils the organizations needs as well‚ focussing on customer satisfaction by attracting‚ retaining and enhancing customer relationships has become a goal for every organization. This essay will examine how customer’s perceived quality can have a bearing on the profitability of a company. The essay concludes that providing quality services and products enhances customer satisfaction
Premium Quality management Quality of service Quality control