Comparative Study of customer satisfaction in public sector and private sectors banks Table of Contents Acknowledgment…………………………………………………1 Executive Summary……………………………….……………...3 Introduction…………………………………………………….....4 Literature Review…………………………………………………6 Banking Industry: An Overview………………………………....12 Objective of Study……………………………………………….12 Research Methodology…………………………………………..13 Data Analysis……………………………………………………14 Findings…………………………………………………….…...16 Recommendations………………………………………………
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September 22‚ 2014 Word count: 1‚342 The Fault in Our Stars: A Story of Little Infinities “Sometimes‚ you read a book and it fills you with this weird evangelical zeal‚ and you become convinced that the shattered world will never be put back together unless and until all living humans read the book.” –John Green Like any good book‚ The Fault in Our Stars is the kind of movie that should be experienced by all. It is a romantic comedy drama‚ based on the best-selling novel by award-winning author
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background. In the other hand‚ analysis and examination on Nike’s advertisement‚ symbols and message would also be done. A study would also be carried out on the personality and self of the brand and product. We would examine how Nike’s product personality can affect the customer buying decisions and how will it links to the customer self-image. Besides that‚ a research of the target market segment and consumer analysis which states the criteria‚ profitability and changing customer environment of Nike would
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Commonwealth Bank of Australia – SWOT Analysis Commonwealth Bank of Australia – Strengths Strength – Commonwealth Bank Brand Commonwealth Bank brand is the most recognised brand in Australian financial services industry. It is a brand that has evolved over its 102 years of operation with a strong brand history. Commonwealth Bank brand is highly regarded and trusted within the Australian financial services industry. Other well known brands under the Commonwealth Bank Group includes Colonial
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researchandmarkets.com/reports/577936/ State Bank of India - SWOT Analysis Description: State Bank of India - SWOT Analysis company profile is the essential source for top-level company data and information. State Bank of India - SWOT Analysis examines the company’s key business structure and operations‚ history and products‚ and provides summary analysis of its key revenue lines and strategy. State Bank of India (SBI) is the leading commercial bank in India‚ offering services such as retail
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ISSUES IN ACCOUNTING EDUCATION Vol. 26‚ No. 1 2011 pp. 181–200 American Accounting Association DOI: 10.2308/iace.2011.26.1.181 A Case Study on Cost Estimation and Profitability Analysis at Continental Airlines Francisco J. Román ABSTRACT: This case exposes students to the application of regression analyses to be used as a tool pursuant to understanding cost behavior and forecasting future costs using publicly available data from Continental Airlines. Specifically‚ the case focuses on
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Gap Analysis of the Royal Bank of Canada The service I’m going to select is going to be the service that people use the most‚ which is personal banking. I personally use the Royal Bank of Canada (RBC) and have only used their banking services since I first opened an account when was a teenager‚ which was the same bank my parents used also. The customer gap‚ which is the gap or difference between the customer expectations and the customer perceptions‚ does exist at this bank as I am sure they
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* Bank of America’s profit Margin stayed consistently on top of the Industry from the beginning of 2000 until the end of 2008. This shows that compared to similar firms‚ Bank of America had a greater control over its cost when compared to its rivals. From 2000-2008‚ Bank of America held a 5.439% higher profit margin than the whole Industry. Inversely‚ during 2009 Bank of America took a huge dip in its profit margin due to the economy having its worst recession in over 70 years. Thankfully‚ we were
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Customer Relationship Management (CRM) Learning Objectives Define CRM; Understand the importance of CRM; Explain the determinants of CRM and the key stages in its development; Discuss the main functions and various models of CRM; Explain the role of salespeople as relationship developers Discuss the management of customer relationships. Customer Relationship Management (CRM) What is Customer Relationship Management (CRM)? CRM is “the development and maintenance of mutually beneficial
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THE FEDERAL BANK LIMITED.‚ CHENNAI” ORGANIZATION STUDY Submitted to MAHATMA GANDHI UNIVERSITY‚ KOTTAYAM In partial fulfilment of the requirement for the award of the Master’s Degree in Business Administration (MBA) (2010-2012) By ANJU ELIZABETH JOY Reg. No: 21770 RAJAGIRI COLLEGE OF SOCIAL SCIENCES RAJAGIRI P.O.‚ KOCHI-683104 1 DECLARATION I ANJU ELIZABETH JOY hereby declare that this report titled ―A STUDY ON THE MANAGEMENT OF NON-PERFORMING ASSETS IN THE FEDERAL BANK LTD.‚CHENNAI’’
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