CRM at Minitrex Introduction The case begins with Degas‚ Director of sales upset with his sales people‚ because the customers where repeatedly getting calls from the salesman without knowing that they are already the customers at Minitrex. Degas was unhappy with the systems being used at Minitrex. The sales people were using Customer contacts system‚ the creation of Bettman‚ VP of Marketing. He was appointed eighteen months ago in making efforts to centralize the sales and marketing activities. The
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Strengths I. RBC‚ being Canada`s number one organization‚ in terms of performance and profitability‚ is a brand with huge capital resources. The immense size and capitalization of RBC will allow for the organization to comfortably set up shop in China. Pending all legal and regulatory requirements‚ there will be sufficient funding made available from the organization`s capital reserves. II. Accelerated Economic Growth: The accelerated economic growth that exists in China favours RBC’s
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behavior---------------------------------------3 3 Evaluation of profitability analysis---------------------------------4 4 Conclusion and recommendation----------------------------------8 References--------------------------------------------------------------------9 Executive summary This report provides an evaluation of Woolworths in respect of ethical behavior and profitability analysis to fulfill an investor’s ethical requirement. The investigation
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profitable customer relationship with CRM Introduction CRM is the essential part of modern business management. CRM has received a lot of attention and come to occupy a central place as a vital strategy in organization. The ultimate purpose of CRM in any organization is to increase profit. In case of CRM this achieved mainly by providing better services to the customer than the competitors. Traditionally‚ customer service centers have always been regarded as cost centers. In the 80s‚ customer care was
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Case Study: Royal Bank of Canada in Thailand 1. What were RBC’s ultimate goals in opening a representative office in Thailand? When RBC opened a representative office in Thailand in the early 1980’s‚ its ultimate goal was to obtain a full branch license. RBC felt that Thailand had the potential to become a regional financial center‚ and they certainly wanted to have an established presence in a country with this sort of opportunity. RBC also had the corporate goal of increasing the amount
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Customer Relations Management Done by Abdul-Aziz al sultan DR: Issam magrabi MIS 500 Phone Number :00965 – 99229696 E-Mail: gust1102102012@gust.edu.kw Student Id :1102102012 Abstract In the recent years‚ the developed institutions and corporations with the biggest economic stability are focusing in customers relations management CRM but not all of them succeeded .there are challenges faces it ‚ if we use it not in the proper way . also in special cases implementing CRM will
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The Customer relationship management (CRM) is about the management of the clientele‚ their records and their relation and to use this data to further develop the customer relation policies and management decisions. Basically the CRM is the integration of people‚ technology and the business process in the quest to protect the existing clientele and provide the pragmatic opportunities to further enhance the circle of satisfied and loyal customers. The CRM is the catalyst that provides useful help
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VINCI – An Analysis I have chosen to work with Vinci corporation a multinational construction and energy company headed in France with subsidiaries all over the world. 1.VINCI is a French concessions and construction company founded in 1899 as Société Générale d ’Enterprises. It has employees of about 179‚000 and is one of the largest construction companies in the world by revenue. It was formed in 1899 by French engineers Alexandre Giros and Louis Loucheur. It has went on to become the largest
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HILTON HOTELS CASE Business Context/Key Business Drivers Hilton Hotels is one the biggest lodging company worldwide and has been recently acquired by Blackstone Group. In 2007 Hilton’s portfolio characteristics are: • close to 3‚000 hotels between all its brands; • Properties can be: a) directly owned; b) managed; c) franchised. The latter is the most common solution; • covers almost the possible spectrum of lodging. The IT function is considered part of the core business and the
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MGT 3211 Section 1 March 12‚ 2014 The Ponzi Scheme Fraud from Stanford Financial Group Upon finding a discussion for a posing ethical dilemma in business today‚ I came across a recent development to an ongoing issue in both national and fairly local news. The Stanford Financial Group‚ which is an expanded financial firm based nearby in Houston‚ has been under investigation for “a massive ongoing fraud” using a Ponzi scheme in which investors are paid back their own money
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