fact these three namely liquidity‚ profitability and safety are the main objectives of a monetary policy. Banks have to earn profits because if they don’t‚ they would not work as all the shareholders would sell off the shares if proper dividends are not earned. Hence they have to earn profits for their shareholders and at the same time satisfy the withdrawal needs of its customers. The main problem here comes is sticking the balance between liquidity and profitability as both contradict each other. This
Premium Bank Asset Stock market
April 2011 Abstrac t —Cus tomer re lationship management (CRM) has the potential for achieving succe ss and growth for organizations in the nowadays environment of extensive competition and rapid technological developmen t. CRM enables organizations to know their customers better and to build sustainable relationships with them. However‚ CRM is considered as buzzword and it is not understood well. The main components of CRM are people‚ technology‚ and processes. This paper provides
Premium Customer relationship management Process management Business process reengineering
Customer relationship management (CRM) is a model for managing a company’s interactions with current and future customers. It involves using technology to organize‚ automate‚ and synchronize sales‚ marketing‚ customer service‚ and technical support. Roles of Customer Relationship Management (CRM) in Airline Industry: Today’s global marketplace‚ airlines are countered with unstable and highly competitive business environment. Most airline companies perceive that it is increasingly important to
Premium Customer relationship management Customer service Marketing
pyramid‚ this investment has failed at bringing in gamblers‚ the main source of casinos’ revenues because the games they offer are identical and therefore commoditized. In order to attract customers and gain market share‚ casinos have had to provide a personalized gambling experience in the form of excellent customer service‚ lavishing comps and rewards on players‚ and making them feel special and important. Before the technology age‚ all this was done solely at the discretion of pit bosses and floor
Premium Customer relationship management Total Rewards Casino
VIDEOCON WBCMS VIDEOCN GENESIS CRM * Steps followed at genesis * Customer detail KPI ANALYASIS TAT REPORTS CONCLUSION INTRODUCTION— Videocon has wide range of appliances ranging from dth‚ refrigerator‚ led‚ ac etc. To provide customer support Videocon employs specially designed CRM software called WEBCMS. Videocon has customer support centre throughout the country to provide its services. CRM software not only to provide better services to its customer but also enhance its relation
Premium Customer relationship management
CRM and SCM are both different management concepts: one focusing on concepts used by companies to manage relationship with their customers while the other focuses on planning‚ implementing and controlling the operations of supply chain. Both the concepts are similar in the way that they can be used to improve organizations functionality in the respective departments. Both management tools can be integrated with the ERP software. Both CRM and SCM can offer benefits in terms of lower costs‚ higher
Premium Customer relationship management Supply chain management Management
w rong. A Buyer’s Guide to CRM Functionality Answer a few questions to download a FREE whitepaper now. Do you currently have a CRM system?: If yes‚ what type is it?: What type of features do you require: Sales Automation Customer Service/Support Marketing Automation Customizable Channel/Partner Management Integration to other systems --- Select One --- How many people will use this system?: --- Select One --- How would you like users to access the CRM?: Through web brow sers With
Premium Customer relationship management
International Review of Business Research Papers Vol. 8. No.4. May 2012. Pp.157 – 176 Bank Profitability: The Case of Bangladesh Mohammad Abu Sayeed*‚ Piyadasa Edirisuriya** and Mohammad Hoque*** This study attempts to examine the impact of asset and liability management on the profitability of commercial banks in Bangladesh. Commercial banks are segmented into high profitable and low profitable and private and public banks. While applying Statistical Cost Accounting (SCA) methods
Premium Asset Bank Generally Accepted Accounting Principles
IBM Global Business Services Executive Report Customer Relationship Management IBM Institute for Business Value From social media to Social CRM What customers want The first in a two-part series IBM Institute for Business Value IBM Global Business Services‚ through the IBM Institute for Business Value‚ develops fact-based strategic insights for senior executives around critical public and private sector issues. This executive report is based on an in-depth study by the Institute’s
Premium Customer relationship management Facebook
CUSTOMER RELATIONSHIP MANAGEMENT In TELECOM INDUSTRY 1.INTRODUCTION The most successful companies are those that focus on delivering exceptional customer value through one of three value disciplines‚ while being satisfied with simply meeting industry standards in the other two areas. These disciplines are: Operational excellence‚ Product leadership‚ and Customer intimacy. 1. Operational Excellence Companies attempt to find a combination of price‚ quality and ease of purchase that
Premium Customer relationship management Mobile phone Bharti Airtel