| Chapter 1 Introduction 1.1 Background Customer Satisfaction is one of the most important issues concerning business organizations of all types‚ which is justified by the customer oriented philosophy and the main principle of continuous improvement of modern enterprises. Thus‚ customer satisfaction measurement may be considered as a most reliable feedback considering that it provides in an effective‚ direct‚ meaningful and objective way regarding the clients’ preferences and expectations
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Journal of Knowledge Management Eight questions for customer knowledge management in e‐business Jennifer Rowley Article information: To cite this document: Jennifer Rowley‚ (2002)‚"Eight questions for customer knowledge management in e#business"‚ Journal of Knowledge Management‚ Vol. 6 Iss 5 pp. 500 - 511 Permanent link to this document: http://dx.doi.org/10.1108/13673270210450441 Downloaded by NANYANG TECHNOLOGICAL UNIVERSITY At 10:06 09 September 2014 (PT) Downloaded on: 09 September 2014‚ At:
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Electronic copy available at: http://ssrn.com/abstract=2185653 1 A TAXONOMY OF INTELLECTUAL CAPITAL: 2006-2009 POLISH BANKS PERSPECTIVE Karol Śledzik* University of Gdansk Faculty of Management Department of Banking ul. Armii Krajowej 101 81-824 Sopot‚ POLAND ABSTRACT The main goal of this paper is to present practical application of taxonomy (Multidimensional Comparative Analysis - MCA) to measure the level of intellectual capital of banks using VAIC™ (Value Added of Intellectual Coefficient)
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The loyalty business model is a business model used in strategic management in which company resources are employed so as to increase the loyalty of customers and other stakeholders in the expectation that corporate objectives will be met or surpassed. A typical example of this type of model is: quality of product or service leads to customer satisfaction‚ which leads to customer loyalty‚ which leads to profitability. Contents [hide] 1 The service quality model 2 Expanded models 3 Data collection
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International Journal of Contemporary Hospitality Management Emerald Article: Customer complaint behaviour towards hotel restaurant services Vincent C.S. Heung‚ Terry Lam Article information: To cite this document: Vincent C.S. Heung‚ Terry Lam‚ (2003)‚"Customer complaint behaviour towards hotel restaurant services"‚ International Journal of Contemporary Hospitality Management‚ Vol. 15 Iss: 5 pp. 283 - 289 Permanent link to this document: http://dx.doi.org/10.1108/09596110310482209 Downloaded
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new trends‚ experimenting‚ and risk-taking. Supports and encourages positive personal development. Grennscape opened its doors to business as a sole trader. The Owner‚ Lita Ong was an educated woman who cared about other people. Due to a unique customer service she provided‚ the company grew to be one of the largest in the area and employing 20 people.
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Introduction: Founded in the 19th century‚ the Grand Jean Company survived the large economy crises in 1929. It became one of the largest clothing companies in the world around 1989. Its main products are pants for men and boys. But also women pants are produced there. With the “wash-and-wear”‚ bell-bottom and flare leans and modern casual pants‚ the company was market leading. The company owns 25 plants for manufacturing with an output capacity of 20.000 pants per week. However‚ this production
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Introduction Jean Watson’s revolutionary process of patient care was introduced in the 1970s and her theory remains relevant to modern-day nursing practice. JeanWatson’s theory of human caring has three elements which are the Carative Factors‚ the Transpersonal Caring Moment and Caring Moment/Caring Occasion. It is a theoretical conception that incorporates holistic care by acknowledging the philosophical and spiritual aspects of nursing (Wadsworth‚ 2012). This paper will provide an overview
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CHAPTER ONE 1. Introduction 1.1 Background of the study Motivation is the willing to exert higher level of effort towards organizational goals conditioned by the ability to satisfy some individual needs (Robbins‚ p168‚ 1998). Understanding individual motivation requires continual updating in order to reflect the most current mix of goals. As people become better educated and economically blessed‚ the traditional carrot and stick policies only scratch the surface. The ever increasing constraints
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Judging customers can turn off big spenders ARTICLE : Awadhesh Singh Just as you can’t judge a book by its cover‚ you shouldn’t judge customers by the way they dress‚ speak or act. Years ago‚ a colleague of mine sold stereo equipment at a regional electronics store outside of Tacoma‚ Wash. One night‚ the staff was preparing to lock things up when a scruffy-looking young man entered. He was dressed much more casually than the typical customer: torn jeans‚ a soiled sweatshirt and a ratty
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