The Relationship between Customer Satisfaction and Brand Loyalty Abstract This study attempts to examine the impact of customer service (retail service quality and product quality) on brand loyalty. It focuses on the particular aspects of customer service: personal interaction‚ policy‚ reliability‚ and problem solving. Data will be collected through an in-person survey and an on-line survey immediately following the purchase or visit to the store or website. Another survey will be administered
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Vodafone Essar : Marketing Analysis - Establishment The company was founded in 1982 as a joint venture .the name was derived from the newly-found company's goal of establishing both voice (VO) and data (DA) services over a mobile telephone network. Hutchison Essar Established - 1994 an Essar group and Hutchison Whampoa undertaking‚ acquiring the cellular mobile licence for Mumbai has a nationwide market share of 16.4pc the fourth-largest Indian operator. &;Most Respected
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LIKELY MERGER BETWEEN BHARTI AIRTEL AND MTN Let me start of by giving a brief introduction on the background of the two companies involved‚ that is Bharti Airtel & South Africa’s MTN‚ about whom we will be talking at length later on in the discussion. COMPANY PROFILES: Bharti Airtel: Bharti Airtel is the flagship company of Bharti enterprises. It is India’s largest and first private telecom service provider with a footprint in all three 23 telecom circles. Bharti Airtel since its inception has
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International Business Strategy Case study ----- Vodafone Group Members: Tao Gu 1461379 Jia Guo 1463305 Yi-Chieh Li 1490606 Chenya Lian 1474013 Yang Li 1429174 Date: 28/04/2015 INTRODUCTION (Yang Li) • • • • • 1. Identify strategic issues--MBV‚ RBV‚ OBV‚ Corporate‚ International (Yang Li ) 2. Identify key strategic issues—Key issue 1. (Chenya Lian) & Key issue 2. (Jia Gu o) 3. Recommendation—1. (Chenya Lian) & 2. (Jia Guo) 4. Action plan—Plan1. (Yi-Chien Li) & Plan2. (Tao Gu) 5. Conclusion(Tao
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1. What do you see as advantages and disadvantages of entering the outsourcing agreement outlined by Gupta? Advantages: 1) Pay for use and avoid excess capacity wastage. Company do not have to keep investing in maintaining excess capacity of 30-40%. 2) Lower Human Resources cost due to their transfer to vendor companies. It can use its resources and expertise to its core areas of product innovation‚ marketing‚ branding‚ pricing and value added services. 3) High bargaining power
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Structure 1. Task Description And Introduction 2 2. Vodafone 2 3. TV Commercial “Where are you?” - Description 2 4. TV Commercial “Where are you?” - Analysis 4 5. TV Commercial “Where are you?” - Cons And Pros 9 6. Outlook 14 7. Conclusion 15 8. References 15 8.1 Picture Sources 17 1. Task Description And Introduction Advertising is the connecting factor of a company to its costumer. It is also the communication between those two sectors. In 2011 almost 30 billion
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Management and Union Relationships in an Organization In today’s business environment‚ the relationship between management and union can play a vital role in the success of an organization. My research of the roles of unions and management will enable me to present concrete information of how these two entities perform in an organization. The Role of Management in an Organization “Management is the process of working with people and resources to accomplish organizational goals” (Bateman
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more than 50 years‚ Dunkin Donuts has offered customers throughout the Unites States and around the world a consistent experience – the same donuts‚ the same coffee‚ the same store décor – each time a customer drops in. Although the chain now offers iced coffee‚ breakfast sandwiches‚ smoothies‚ gourmet cookies‚ and Dunkin Dawgs in addition to the old standbys‚ devoted customers argue that it’s the coffee that sets Dunkin Donuts apart. To keep customers coming back‚ the chain still relies on the recipe
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AIRTEL INDIA MARKETING AND SALES 1.4 Marketing and Sales 1.4.1 Sales Airtel Digital TV’s subscriber base stands at 6.26 million‚ according to data provided by the company till 30 June 2011. It has maintained its 25% incremental market share during the first quarter of the fiscal. Presently the market share of Airtel in the digital TV services market is 17.16% which it aims to increase through growth in value added services‚ strengthening of its interactive services portfolio‚ technological
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COURSEWORK TITLE: INTERNATIONAL STRATEGY OF THE VODAFONE GROUP PLC Contents page 1. Introduction 2.Company Background 3.Evaluation of the internal and external environment of the company 4.Analyse the motivation of the company for international expansion 5.Analyze the reasons for operating in a particular region or country 6.Evaluate its market entry strategy in a particularly region or a country 7.Conclusion/recommendation 8.Bibliography 9.Appendix 1. Introduction
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