Marten Pieters‚ MD and CEO‚ Vodafone India‚ speaks about the challenges facing the telecom sector‚ the 3G auctions and why the government needs to get its policy right soon. This Idea Exchange session was moderated by Managing Editor‚ Financial Express‚ Sunil Jain 1. Sunil Jain: How has the 2G case changed things for the telecom sector? India has had this licence system for very long. So a lot of entrepreneurs have this feeling that once you get a licence‚ that’s the way to make money. So a
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SUMMER Training On “Customer Preference and Brand Relationship for FMCG PRODUCTS (HUL)” A Report submitted towards partial fulfillment of the reqirement of Degree of Master of Business Administration GGSIP University‚ DELHI Submitted To Submitted By Ms. RAMANDEEP SINGH Faculty Guide BBA-2011-2014 Roll No.11821101711 INSTITUTE OF INFORMATION TECHNOLOGY & MANAGEMENT D-29‚ INDUSTRIAL AREA‚ JANAKPURI‚ NEW DELHI DECLARATION I‚ Ramandeep
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CUSTOMER RELATIONSHIPS AND THEIR IMPACT ON THE ORGANISATION The first and more conventional approach is the transactional marketing‚ based on the single sales. In this case Innocent doesn’t have any contact with the customers more than the simple purchase. It occurs when the customer doesn’t want to undertake any long-term relationship‚ either because he doesn’t feel tied with the brand values or for his sporadic purchase behaviour. In this situation‚ the customer is more focused on the product
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SYNOPSIS ON CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES IN SERVICE SECTOR– A COMPARATIVE STUDY OF L.I.C & BANKING IN WARANGAL SUBMITTED TO THE DEPARTMENT OF COMMERCE AND BUSINESS MANAGEMENT Dr. B. R. AMBEDKAR OPEN UNIVERSITY FOR ADMISSION INTO Doctor of Philosophy By SHRAVAN KUMAR KURAM DEPARTMENT OF COMMERCE AND BUSINESS MANAGEMENT Dr. B. R. AMBEDKAR OPEN UNIVERSITY HYDERABAD ( A. P ) CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES IN SERVICE SECTOR - A COMPARATIVE STUDY OF LIC
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successful implementation of customer relationship management in chain of supermarkets in the United Kingdom 1. Introduction Today‚ more and more companies find that cultivating customer loyalty is a key factor to achieve success. Customer relationship management (CRM) focuses on the relationship between customer and company. Due to this feature‚ many companies are trying to establish their own CRM system for helping them to connect new customers and boost old customers’ long-term loyalty. CRM systems
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SUPPLY CHAIN OF AIRTEL GHANA LIMITED INTRODUCTION Supply chain is the collection of steps that a company takes to transform raw component s into the final products for consumption of its customers. In simple terms‚ a supply chain is or a link between a business and its supplies and customers. It is the series of channel or stages that a product (materials or immaterial) takes from where it is produced to where it is consumed. Supply chain management is therefore about managing the linkages which
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wanted to “keep real-time tabs on customer satisfaction”(Textbook‚ pg 5). eCourier used SeeWhy software to help give them customer data faster. This software allowed eCourier to see when client’s accounts were going dormant or if there were changes in the bookings. With this new data‚ eCourier saved money by not having to add extra staff to monitor who was happy with service and who was not. The second company was Cablecom. Cablecom was also interested customer satisfaction. They used statistical
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Strategic Quality Management and Customer Satisfaction University of Phoenix MGT/449 Total quality management (TQM) affects conducting business in the global marketplace. Companies must focus on improving processes they currently use to become more efficient. In the trucking business‚ Huffman Trucking competition is Federal Express (FedEx) and UPS. Huffman Trucking strives for quality service while exploring ways to reduce operating costs to increase profits. To achieve this goal Huffman
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•Karandeep Arora •Mamta Sharma •Prakruti Andharia Product Airtel • Parent company- Bharti Airtel India Limited. • Category- GSM Mobile Service Provider • Slogan/ Tag line- Express Yourself • USP- Top brand in India‚ Strong connectivity. Idea • Parent Company- Idea Cellular‚ Aditya Birla Group. • Category- GSM Mobile Service Provider • Slogan/Tagline- An Idea can change your life! • USP- Big brand‚ great services. Segmentation: AIRTEL Basic segmentation is done on the basis of Regulatory
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Customer Care 2013 The importance of Empowerment in Customer Service Management The importance of Empowerment in Customer Service Management Introduction: Empowerment: As mentioned above the very few number of employees at Dubai Judicial Institute‚ is one of the factors which entails the necessity of implementing “Empowerment”‚ that’s besides to the Leadership style and management system at the institute which indeed supports this approach. Dubai Judicial Institute Leadership
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