CASE: 1 Olympic Rent-a-car U.S.: Customer loyalty battles Company Name: Olympic Car Rental Co. Characters: Laura Walkins(VP-Marketing) ‚ Andy Kim(Manager CRP)‚Seth Bergman(Senior Financial Analyst)‚Eva Chan(Southwest regional Manager Sales)‚ Marvin Fleming(OM)‚ Sriny Vajarain‚Jorge Martinez & Amy Mckeever( Franichisee operators). Theme of Case: One of the competitor company named “Enterpise Car Rental Co.”-the biggest player in the market has announced an attractive custom loyalty program. This
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quality 6.0 Customer profile & target market segment 7.0 Competitor profile & marketing methods 8.0 Employment practices & investing in people 9.0 External influences which impact on the business and your role in the business 10.0 Products & Services 11.0 Conclusion and Opportunities APPENDIX 1 1.0 Introduction Primark Stores Ltd. Is a value fashion retailer that was founded in 1969 and operates as a subsidiary of Associated British Foods plc. Primark sell a wide
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PESTLE analysis of Primark in UK Introduction Every organization provided different strategies to be effective in the market. However‚ most of the successful organizations admired the importance of analysis in creating their approach to strategies. In an organization that target huge market and have an efficiency in bringing the demands of the market‚ Primark is still realizing and in-depth analysis that can help them provide long-run benefits. PESTLE Analysis Political Analysis pertains
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Business Administration-MBA Semester 4 MK0006 – Services Marketing and Customer Relationship Management - 2 Credits (Book ID: xxxxxxx) Assignment Set- 1 (30 Marks) Note: Each question carries 10 Marks. Answer all the questions. Q.1 a. What do you mean by physical evidence in services? Give examples. (5 marks) b. Write a note on service development. (5 marks) Q.2 a. Briefly explain the terms “customer expectation” and “customer perception”. (6 marks) b. What are the different bases for segmentation
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Primark is a subsidiary company of the ABF (Associated British Foods) Group. The company launched in 1969 in Ireland trading as Penny’s. By 2000‚ there were over 100 Primark stores across Britain and Ireland. By 2012 Primark had 238 branches across the UK‚ Ireland and Europe. Primark offers innovative‚ fashionable clothes at value-for-money prices. Like many retail fashion businesses‚ Primark does not manufacture goods itself: it works with its suppliers to produce goods to Primark’s specification
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The relationship between a banker and a customer is as follows: 1. Contractual Relationship: The contract takes place the moment an account is opened by a customer with a bank and this contract remains valid till the customer operates his account as per the terms and conditions agreed between them. 2. Debtor and Creditor Relationship: When a customer opens an account with a bank and maintains a credit balance‚ the banker assumes the position of a debtor and the customers assumes the role of a
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THE STANDARD This is the third issue of SA8000‚ an auditable standard for a third-party verification system‚ setting out the voluntary requirements to be met by employers in the workplace‚ including workers’ rights‚ workplace conditions‚ and management systems. The normative elements of this standard are based on national law‚ international human rights norms and the conventions of the ILO. The SA8000 standard can be used along with the SA8000 Guidance Document to assess the compliance of a
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Managing Customer Relationships QUESTIONS 6-1 Nonfinancial measures such as customer satisfaction and customer loyalty are important in managing relationships with customers‚ but an excessive focus on improving customer performance with only these metrics can lead to deteriorating financial performance. To balance the pressure to meet and exceed customer expectations‚ companies should also be measuring the cost to serve each customer and the profits earned‚ customer by customer. 6-2 Examples
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There are many techniques for building relationships with customers. One in particular would be to learn the names of your regular customers if you have any or thank them by using their last name if they use a credit card for purchases. By remembering their names it makes the customers feel appreciated and in turn their experience will be shared with their friends and relatives. Not only increasing your bottom line but‚ also keeping loyal customers coming to your store. This also secures your position
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This essay shall look at the cost to human life and lifestyle through the demand of low cost clothing in the UK. This will be undertaken specifically looking at Primark and the Rana Plaza factory collapse in Bangladesh‚ observed as modern day slavery‚ having a “race to the bottom” characteristics‚ occurring as a consequence of globalisation. This essay will analyse differing ethical approaches including Virtue‚ Kantian and Utilitarian ethics. An overview of the findings will be given‚ using the Rana
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