via your My Study area – make sure it is clearly marked with your name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 12 pages and is made up of 5 Sections. Name:Jan Doherty Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations
Premium Customer service Discrimination Employment
Paper presentation On Risk in banking sector. Abstract: The structure of the paper is three-fold‚ where we begin by what is risk in banking scenario and its effects on internal operations of a bank‚ followed by the various types of risk in Indian banks and what can be done or the measurements taken and finally the future look. Introduction: The Indian Financial System is tasting success of a decade of financial sector reforms. The economy is surging and has gathered
Premium Bank Risk Operational risk
Country: Thailand Country Overview Overview of the Thai Banking Industry To begin with‚ the overall structure of the Thai financial sector is mainly consisted of the Bank of Thailand (BOT)‚ governed by the Ministry of Finance‚ whose duties are to maintain financial stability of the economic system and to supervise financial institutions – commercial banks‚ finance companies‚ credit foncier companies‚ and non-bank such as credit card and other non-collateralized loan activities. Other key
Premium Bank
or a USB drive Then work through your Assessment‚ remembering to save your work regularly When you’ve finished‚ print out a copy to keep for reference Then‚ go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 13 pages and is made up of 5 Sections. Name:Lenka Danihelova Organisation: Which organisation(s)
Premium Customer service Customer Sales
Management Thesis - II Final Report On A Comparative study of customer services in ICICI and SBI. Submitted by M.J.VIDHYAA II YEAR MBA INC KEELKATTALAI Under the Guidance of DR.J.GAYATRI FACULTY GUIDE INC KEELKATTALAI 1 ICFAI National college‚ KEELKATTALAI (Certificate from Faculty Supervisor) CERTIFICATE This is to certify that the Management Thesis titled “A Comparative study of customer services in ICICI and SBI” submitted by M.J.VIDHYAA Enroll No: 7NBCT011 during Semester
Premium Bank
THE CAMBRIDGE ASSOCIATION OF MANAGERS GRADUATE DIPLOMA IN HOSPITALITY‚ TOURISM AND RECREATION. CUSTOMER SERVICE CUSTOMER SATISFACTION IN HOSPITALITY AND TOURISM INDUSTRY [A CASE STUDY OF WHITESANDS BEACH HOTEL] DONE BY : LYNETTE A. NYAGAYA CANDIDATE NO: CAM / 2008 / GD/ KEN/ 00425 PURPOSE : Fulfillment of CAM graduate diploma in hospitality‚ tourism and Recreation. [Customer service] Dated July 2008 Presented to : Cambridge Association of Managers‚ International Examinations‚ Cambridge
Premium Customer service Customer Customer satisfaction
Major companies have started using social customer relationship management (SCRM) as a way to improve their marketing campaigns. One company in particular that has utilized this is Starbucks. The global coffee house chain has used Facebook and Twitter as their primary resources for SCRM. The Starbucks Facebook page has over 32 million fans and keeps growing every day. According to the article “Social CRM as a Business Strategy‚” a brand’s 1 million fans generate about $300‚000 in media value each
Premium Twitter Facebook Coffee
BANKING SECTOR REFORMS AND NPA: A STUDY OF INDIAN COMMERCIAL BANKS Meenakshi Rajeev and H P Mahesh 1 Abstract The issue of non-performing assets (NPA)‚ the root cause of the recent global financial crisis‚ has been drawing the attention of the policy makers and academicians alike. The problem of NPAs‚ which was ignored till recently‚has been given considerable attention after liberalisation of the financial sector in India. This exploratory paper examines the trends of NPAs in India from
Premium Bank
An Overview of the Canadian Financial-Services Sector: Banking Industry What is a financial intermediary? A financial intermediary is an organization that raises money from investors and provides financing for individuals‚ companies and other organizations. Intermediaries are a stop on the road between savings and real investment. Mutual funds and pension funds are two important classes of intermediaries. A financial institution usually suggests a more complicated intermediary doing more than
Premium Bank
ORGANIZATIONS CUSTOMER RELATIONSHIP MANAGEMENT HELPS CHASE CARD SERVICES MANAGE CUSTOMER CALLS If you have a credit card‚ there’s a good chance that it is from Chase. Chase Card Services is the division of JP Morgan Chase which specializes in credit cards‚ offering a vast array of credit card products such as the Chase Rewards Platinum Visa card. As one of the [argest credit card issuers in the United States‚ the company fields a correspondingly large amount of calls from people seeking customer service
Premium Credit card JPMorgan Chase Bank of America