Corporate Governance Sophastienphong‚ Kiatchai and Kulathunga‚ A (2008) Getting Finance in South Asia 2009: indicators and analysis of the commercial banking sector. World Bank Publications. Williams‚ H.M and Shapiro‚ L (1979) Power and Accountability: The changing role of the corporate board of directors. Carnegie-Mellon. University Press. Web: Financial Sector Assessment Program (2003) Available from www.imf.org/external /pubs/ft/scr/2003/cr03321.pdf (Accessed: 13 August 2009). Mauritius Institute of
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Edition. 3. Agarwal P K‚ “Marketing Management : An Indian Perspective”‚ 6th edition‚ 2008‚ Prgati Prakashan‚ Meerut. 4. ArmStrong‚ Arthur and John Hagel III “The Real Value of Online Commodities”‚ Harvard Business Review (May-June 1996) : 134-141 5. Aldridge‚ A.‚ Forcht‚ K. and Pierson‚ J. (1997)‚ Get linked or get lost: Marketing strategy for the Internet‚ Internet Research‚ Vol.7‚ No.3‚ pp.161-169. 6. Alan D. Smith‚ William T. Rupp‚ “Strategic online customer decision making: Leveraging the
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TOPIC: A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT PRACTICES IN SELECTED MULTI BRAND RETAIL STORES IN SALEM DISTRICT. NAME: J.GOPI‚ M.B.A‚ (Ph.D)‚ DESIGNATION: ASSISTANT PROFESSOR & PLACEMENT OFFICER‚ DEPARTMENT OF BUSINESS ADMINISTRATION / TRAINING & PLACEMENT CELL. INSTITUTION: AVS COLLEGE OF ARTS & SCIENCE‚ RAMALINGAPURAM‚ ATTUR MAIN ROAD‚ SALEM - 636106. E-MAIL ID: gopimba.lecturer@gmail.com MOBILE NUMBER:
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* Airline Customer Relationship Management Tool INDEX 1. Introduction 2. System Analysis a. Existing System b. proposed System 3. Feasibility Report a. Technical Feasibility b. Operational Feasibility c. Economical Feasibility 4. System Requirement Specification Document a. Overview b. Modules Description c. Process Flow d. SDLC Methodology e. Software Requirements f. Hardware Requirements 5. System Design a. DFD b. E-R diagram c. UML d. Data Dictionary 6.
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Organization 1.3 Problems of the Organization 1.4 Competition Information 1.5 S.W.O.T. Analysis of the Organization Chapter -2 Object & Methodology 2.1 Significance 2.2 Managerial usefulness of the study 2.3 Objective 2.4 Scope of the Study 2.5 Methodology Chapter – 3 Conceptual Discussions Chapter – 4 Data Analysis Chapter – 5 Findings and Recommendations Annexure Bibliography CHAPTER-1 INTRODUCTION
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Customer service is vital in today business industry. Customer service‚ by definition‚ is about serving people; it should be genuine‚ personalised and compassionate. They are a valuable resource to business because their feedback helps to shape and improve the business. Our aim is to ensure that the customer feels good but as well as having a memorable experience. This can be achieved by providing and delivering a professional‚ helpful‚ high quality service and assistance before‚ during and after
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Pham Ngoc Thach Street for the purpose of observing the quality and level of customer service this restaurant had. For the sake of adding in another couple of eyes and improving our information findings‚ we had a student who recently graduated in Hotel & Tourism Management and has customer service experience coming with us. After an hour or two‚ we had all of the information which we will use to evaluate their service on a piece of paper. Our Primary expectation: Like with many other coffee
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THE IMPACT OF COMPUTER IN THE BANKING SECTOR In the 21st century‚ more and more people are using the computer and banking system to manage their personal and business finances. Indeed‚ the blending of computer and banking has made the overall management of household and business finances far easier than it ever has been at any point in history. With the computer and banking‚ it is simple to keep track of various types of financial accounts. Indeed‚ all you need to do is log onto the computer
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CASE STUDY The Service Sector of Germany I. Table of Contents II. Abstract III. Introduction Germany has the largest population in the European Union with 84.5 inhabitants in January‚ 2010. The prosperous German economy attracts millions of immigrants from around the world as it is the third largest country in terms of immigration. Germany is bordered by Poland‚ Czech Republic‚ Austria‚ Switzerland
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to communicate with customers to identify and agree on product/ service specifications. It is crucial to be aware that customer expectations and needs will change from time to time and will be affected by market trends‚ fashions and changes in external environments. This means the business plans need to be adapted to changing needs of customers and is important that organisations communicate with its customers. Profiling is a method to understand the needs of the customers. Profiling enables organisations
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