CUSTOMER SERVICE EXCELLENCE Today’s customers are more aware and empowered‚ and have more bargaining power due to the exponential increase in competition – direct‚ indirect or substitute. In retailing‚ they want hassle-free shopping‚ have less time at their disposal to locate the shop and the merchandise and are reluctant to keep waiting. The modern format retail stores are doing their best to anticipate the customer’s demands and are going all out to redesign their store interiors‚ offer more
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A PROJECT REPORT ON “SERVICE QUALITY OF HDFC BANK” In fulfillment of the requirements for Post Graduate Diploma in Business Management (PGDBM) (2009-2011) UNDER THE GUIDANCE OF: Dr. Seema Girdhar (Marketing Faculty) SUBMITTED TO: Prof. Dr. Seema Girdhar (Marketing Faculty) SUBMITTED BY: Akanksha Premwani Roll no. - 6005 GURU NANAK INSTITUTE OF MANAGEMENT Road no. 75‚ Punjabi Bagh‚ New Delhi-110026 A PROJECT REPORT ON “SERVICE QUALITY OF HDFC BANK” In fulfillment
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microcredit sector because of their high structural administration and economic power. So‚ this paper approaches to explore selected Commercial Bank’s activities and the way it assists enormously to develop the living standard of the poor and vulnerable people in Bangladesh and encourages to apply this model in different countries. 1.1 INTRODUCTION Micro finance used as a key element in the development strategy of Bangladesh since the
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DECLARATION I‚ Ms. Reshma S. Dhembare Hereby declare that this project report is the record of authentic work carried out by me during the period from 2-4-2012 to 5-6-2012 and has not been submitted to any other University or Institute for the award of any degree / diploma etc. Signature: Name of the student : Reshma S. Dhembare. Date : CERTIFICATE This is to certify that Ms. RESHMA SHAMRAW DHEMBARE of MGM’s College of
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TECHNOLOGY IN BANKING SECTOR Information Technology (IT) concerns with technology that treats information. Through a microelectronics-based combination of computing and telecommunication‚ IT acquires‚ processes‚ stores and disseminates vocal‚ pictorial‚ textual and numerical information. Remarkable innovations in the field of information technology has been deciding and changing the way we live and the nature of economy. E-Commerce refers to exchange of goods and services within or among
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Introduction The market for telecommunication services in Malaysia is highly competitive. Prior to the liberalization of the telecommunications industry in Malaysia‚ Telekom Malaysia had a virtual monopoly on telecommunications services in Malaysia. Other than that‚ there are three major telecommunication companies monopolised the mobile phone service market which are Celcom Berhad (013‚ 019‚ 0148)‚ Maxis Communications Berhad (012‚ 017‚ 0142) and Digi Telecommunications Sdn. Bhd (016‚ 010‚ 0146
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in relation to other means of transport‚ most notably private vehicles. New services are being developed and old ones are being improved. However‚ an increase in supply (qualitatively or quantitatively) will not automatically lead to a corresponding increase in demand and satisfaction. To make sure that investment really attracts both the existing and the potential customers envisaged‚ knowledge of satisfaction and service performance should provide policymakers and operational managers in public
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Introduction 2 Background 2 Overview of topic 5 Significance Of the study: 10 Research objectives: 11 Operational Definitions 11 Problem statements 17 Research Questions and Hypothesis 18 Theoretical frameworks 21 Chapter 2: Literature review: 21 Chapter 3: Methodology 30 References 32 Chapter 1: Introduction Background Human Resource Management (HRM) is the term used to describe formal systems devised for the management of people within an organization. These human resources responsibilities
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IDLC Finance Limited one of renowned non banking financial institution in Bangladesh. It started its operation at 1985 and it is the pioneer financial institution in Bangladesh. IDLC Finance Limited has different kinds of products and services. IDLC is financing in different sectors through their products and services. IDLC Finance Limited is a mother company. It has two separated subsidiaries and they are IDLC Investments Limited and IDLC Securities Limited. I have done my internship in IDLC Investments
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on-premise applications from Microsoft‚ Oracle‚ and SAP. The changes in technology today has proven to customers that internet based software is the way to go. Chief Executive‚ Mark Benioff states that Salesforce.com has focused on selling programs that perform specific tasks on a PC or handheld computer. (HAMM‚ 2007) By establishing an external cloud services that works well with Amazon Web Services‚ Facebook‚ Google App Engine‚ and Twitter‚ Salesform.com has designed Informatica cloud to integrate
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