Introduction The service industry interacts with our lives on a daily basis. Services can be defined as deeds‚ processes and performances. When considering the differences between products and services‚ intangibility and the fact that a service cannot be touched‚ tasted‚ viewed or tried on are terms often used (McColl-Kennedy & Kiel 2000). Services differ from goods in essentially four ways: (1) intangibility; (2) inseparability; (3) heterogeneity; (4) perishability (Kotler‚ Brown‚ Adam‚ Burton
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COLOMBO STOCK EXCHANGE. W.V.A.D. Karunarathne Doctoral Candidate‚ Department of Government Economics‚ Huazhong Normal University‚ Wuhan‚ Hubei‚ P.R. China. anurawvadk@kln.ac.lk / anurawvadk@gmail.com R.M.D.A.P. Rajapakse Faculty of Commerce and Management Studies‚ University of Kelaniya‚ Sri Lanka. amilarajapakse@gmail.com . ABSTRACT Investors and other interest parties of accounting make use of financial statements and disclosures‚ among other publically available information‚ to assess the risk
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Banking Ombudsman Scheme‚ 2006 Banking Ombudsman Banking Ombudsman is a quasi judicial authority functioning under India’s Banking Ombudsman Scheme 2006. The Banking Ombudsman Scheme enables an expeditious and inexpensive forum to bank customers for resolution of complaints relating to certain services rendered by banks. WHY IT Exists ?? - to enable resolution of complaints of customers of banks relating to certain services rendered by the banks. - To have a visible and credible system of dispute
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Customer Relationship September 9‚ 2014 Big Data Throughout most of the twenty first century‚ technology has boomed and many companies are now able to store large quantities of data in a small space‚ compared to previous years. Big Data is the process of collecting information based on structured data and unstructured data. Big Data is something that companies collect to try and provide the best customer experience‚ however this mass collection has its setbacks. Some of the positive aspects
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CHAPTER ONE INTRODUCTION The student industrial work experience scheme (SIWES) provide the avenue for student in Engineering‚ Natural Science‚ Environment Studies etc. to know much about the course they are studying and give them the grace to know/see possible challenges they are to encounter after graduation. The attachment provides the opportunity for student in Polytechnic for at least four (4) month while student in University for at least (6) month industrial attachment which partially fulfils
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Automated Customer Service: Advantages Outweigh Disadvantages The marketplace in the world today is more competitive than ever before. Businesses are trying to increase profits and lower operating costs. Stockholders are insisting that companies make money‚ thus increasing their stock portfolios. Consumers are busier than at any point in the history of man. They work longer hours and try to squeeze more extracurricular activities into their evenings. Into this arena has come the automated customer
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IMPACT OF INFORMATION TECHNOLOGY ON NIGERIAN BANKING SECTOR (A CASE STUDY OF ZENITH BANK NIG. PLC) MURTALA MOHD WAY KANO BRANCH BY ANWAR HASSAN SPS/08/SMS/02856 IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF THE AWARD OF POST GRADUATE DIPLOMA IN BAYERO UNIVERSITY KANO. July‚ 2010 CERTIFICATION PAGE This is to certify that_________________________________ Name:- Anwar Hassan Exam No:- SPS/08/SMS/02856 SUPERVISOR :- DR. MOHD LIMAN SIGNATURE:- __________________________ DEDICATION
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CUSTOMER SERVICE EXPERIENCES Here I am going to describe one of the best customer service experience of my life‚ it is all about the warranty claim of my previous laptop. I was living in Cyprus‚ Nicosia i purchased a dell studio 1555 laptop from Tepenter Computers (PVT). It was working properly in the 1st year but after that I found a problem‚ the brightness of its LCD was going lower day by days. So I decided for warranty claim and went Dell support centre (DSC) in Nicosia. When I reached somewhere
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Good Customer Service Good customer service consists of good attitudes‚ being aware of customers‚ and knowing your job. First of all‚ one way to characterize good customer service is having a good attitude. For example: When I go into a business‚ someone should greet me in a good manner. Furthermore‚ if I need help‚ the employee should be more than willing to help with a smile on their face. The first step of good customer service is giving the customer immediate attention. Customers want the
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CHAPTER 9 RISK MANAGEMENT: ASSET-BACKED SECURITIES‚ LOAN SALES‚ CREDIT STANDBYS‚ AND CREDIT DERIVATIVES Goal of This Chapter: The purpose of this chapter is to learn about some of the newer financial instruments that financial institutions have used in recent years to help reduce the risk exposure of their institutions and‚ in some cases‚ to aid in generating new sources of fee income and in raising new funds to make loans and investments. Key Topics in This Chapter •
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