BANKING: COMPARATIVE ANALYSIS OF PUBLIC AND PRIVATE SECTOR BANKS INTRODUCTION: The economic reforms in India started in early nineties‚ but their outcome is visible now. Major changes took place in the functioning of Banks in India only after liberalization‚ globalisation and privatisation. It has become very mandatory to study and to make a comparative analysis of services of Public sector Banks and Private Sector banks. Increased competition‚ new information technologies and thereby declining
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THESIS Customer Relationship Management Jens Berfenfeldt Luleå University of Technology MSc Programmes in Engineering Industrial Business Administration Department of Business Administration and Social Sciences Division of Industrial marketing and e-commerce 2010:111 CIV - ISSN: 1402-1617 - ISRN: LTU-EX--10/111--SE "If growth is what you ’re after‚ you won ’t learn much from complex measurements of customer satisfaction or retention. You simply need to know what your customers tell
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BANKING SERVICES IN INDIA I. HISTORY OF BANKING IN INDIA There are three different phases in the history of banking in India. 1) Pre-Nationalization Era. 2) Nationalization Stage. 3) Post Liberalization Era. 1) Pre-Nationalization Era: In India the business of banking and credit was practices even in very early times. The remittance of money through Hundies‚ an indigenous credit instrument‚ was very popular. The hundies were issued by bankers known as Shroffs‚ Sahukars
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SCM IN BANKING SECTOR 1 PRESENTATION FLOW Service Industry – Features SCM in Service Industry Banking Industry – Overview Problem Statement Objectives for FY2010 Retail Banking (Liquidity and Credit Management) Credit Card Delivery Mechanism Corporate Banking HNI Banking 2 UNIQUE FEATURES OF SERVICE INDUSTRY The customer – a participant in the service process Simultaneous production and consumption Perishability Limited Scale Economies Labor Intensiveness
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Customer Relationship Management Report Ritz Carlton Table of Contents Title Page Introduction ----------------------------------------------------------------------------- 3 Literature Review----------------------------------------------------------------------- 3 Methodology------------------------------------------------------------------------------ 4 Critical Analysis------
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CUSTOMER RELATIONSHIP MANAGEMENT IN MARKETING FINANCIAL SERVICES (A CASE STUDY OF UNIBANK GHANA LIMITED) ABSTRACT Customer relationship management is a customer focused business strategy that dynamically integrates sales‚ marketing and customer services‚ in order to create and add value for the company and its customer. Consequently‚ the research project addresses problems of customer relationship management in the banking industry. Some of the problems are in the past few
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The tertiary sector of the economy (also known as the service sector or the service industry) is one of the three economic sectors‚ the others being the secondary sector (approximately the same as manufacturing) and the primary sector (agriculture‚ fishing‚ and extraction such as mining). The service sector consists of the "soft" parts of the economy‚ i.e. activities where people offer their knowledge and time to improve productivity‚ performance‚ potential‚ and sustainability‚ what is termed affective
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assay‚ I will examine the relationships banking‚ starting with the Definition of Relationship Banking‚ then I will explain the benefits and costs of relationships banking‚ and in the end I will answer the question how relationships banking reduces information asymmetries. Definition of Relationship Banking The concept of Relation Banking is a strategy used by banks to their enhance profitability. They accomplish this by cross-selling financial products and services to strengthen
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leadership role who has to stimulate and inspire the employees of every organization to contribute willingly‚ cooperatively‚ and actively to the best achievement of organizational goals. Leadership is not an easy term to understand its more than practice. It is the ability to influence through communication towards the accomplishment of goals. Strategic thinking is the way of predicting the shape of the future. A sense of strategic aim in the minds of managers through out every business organizations
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SECTOR ANALYSIS BANKING SECTOR IN INDIA • SUMMARY GROWING LENDING AND DEPOSIT: Total lending and deposits have increased at CAGR of 22.8 per cent and 21.2 per cent‚ respectively‚ during FY06-13 • HIGHER ATM PENETRATION: Total number of ATMs in India have increased to 1‚04‚500 in 2012 and is further expected to double over the next two years • RISING RURAL PENETRATION: With the help of Financial Inclusion Plan (FY10-13)‚ the banking connectivity in India increased more than threefold to
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