Questionnaire Design Which brand of shampoo do you use? - Taken from ‘Marketing Research’ by Dr. Naresh K. Malhotra • “Who” – Respondent uses personally or the brand used by the household? • “What” – If more than one brand of shampoo is used? Should the respondent mention most preferred brand or recently used brand or the brand used most often or the brand that comes to the mind first? • “When” – Does the researcher means last time‚ last week‚ last month? • “Where” – Although it implied that
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Discuss the relationship between Supply Chain Management and Logistics Management. What are the repercussions of these terms being used interchangeably? The relationship between logistics and supply chain management is the flow of products‚ services‚ information and funds between supply chain stages in which organizations plan‚ implement and control flows in order to effectively and efficiently fulfill customer requirements (Christopher 2011‚ p. 2). Although both management functions share a
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Assignment 1. There are five logistics/supply chain stories in the video. Suggest an appropriate title that you would give to each story. (10 marks) FarEastFlora- “Delivering love to the one’s we love” Transporting the animals- “Sizing up the Sheep” WLNA- “Keeping it cool on this Sunny Island” NTUC supply chain- “Right product‚ right quantity‚ at the right time!” Keppel Logistics- “The life and benefits of logisticians” 2. What type of logistics does each story belong to? (10 marks)
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This article considers customer services in a business to business relationship. This essay will summarise they key findings and methodology‚ and People aspect of services marketing. The article identifies the importance of customer service within a service provider’s organisation‚ areas in which customer service may be affected by the marketing mix and additional three P’s. The article defines that it isn’t just one specific P‚ that has an effect on customer service but all of them are inclusive
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CASE: 1 Olympic Rent-a-car U.S.: Customer loyalty battles Company Name: Olympic Car Rental Co. Characters: Laura Walkins(VP-Marketing) ‚ Andy Kim(Manager CRP)‚Seth Bergman(Senior Financial Analyst)‚Eva Chan(Southwest regional Manager Sales)‚ Marvin Fleming(OM)‚ Sriny Vajarain‚Jorge Martinez & Amy Mckeever( Franichisee operators). Theme of Case: One of the competitor company named “Enterpise Car Rental Co.”-the biggest player in the market has announced an attractive custom loyalty program. This
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DEFINITION Philip Kotler‚” Logistics is defined as planning‚ implementing and controlling the physical flow of materials from the point of origin to the point of use‚ to meet customer needs at a profit.” Source Philip Kotler‚Marketing management pearson education According to American Marketing Association‚ logistics may be defined as‚ “the management of all activities which facilitates movement and the coordination of supply and demand
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Part A Question 1 The four primary logistic activities are: 1. Transportation A key logistics activity is to actually provide for the movement of materials and goods from point of origin to point of consumption‚ and perhaps to its ultimate point of disposal as well. Transportation involves selection of the mode (e.g.‚ air‚ rail‚ water‚ truck‚ or pipeline)‚ the routing of the shipment‚ assuring of compliance with regulations in the region of the country where shipment is occurring‚ and selection
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Abstract The rapid development of global commerce has drove logistics to reduce products lifecycles‚ increase response and action efficiency and optimize investments of inventory for current businesses. Therefore‚ logistics plays a pivotal role in nowadays commerce. The objective of the report is to discuss and evaluate the existing logistics theories. Whereas‚ DHL will be selected as a case study so as to get a further understanding on logistics according to the analysis result. Introduction As with
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Business Administration-MBA Semester 4 MK0006 – Services Marketing and Customer Relationship Management - 2 Credits (Book ID: xxxxxxx) Assignment Set- 1 (30 Marks) Note: Each question carries 10 Marks. Answer all the questions. Q.1 a. What do you mean by physical evidence in services? Give examples. (5 marks) b. Write a note on service development. (5 marks) Q.2 a. Briefly explain the terms “customer expectation” and “customer perception”. (6 marks) b. What are the different bases for segmentation
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DEPARTMENT OF MANAGEMENT AND ACCOUNTING OBAFEMI WOLOWO UNIVERSITY‚ ILE-IFE‚ OSUN STATE QUESTIONNAIRE Dear Respondent‚ I am an MBA student of above named institution. You have been randomly selected to participate in a study on The Impact of Electronic Banking In Nigeria Banking System (A case Study of Union Bank of Nigeria plc). The end goal of this study is to examine bankers’ perceptions towards electronic banking in Nigeria. We will use your experience‚ views and ideas to
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