The Relationship between Customer Satisfaction and Brand Loyalty Abstract This study attempts to examine the impact of customer service (retail service quality and product quality) on brand loyalty. It focuses on the particular aspects of customer service: personal interaction‚ policy‚ reliability‚ and problem solving. Data will be collected through an in-person survey and an on-line survey immediately following the purchase or visit to the store or website. Another survey will be administered
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undertaken in both primary and secondary schools. In order to facilitate and simplify these actions one of the basic tool is to have an automated school management system. Automation is the utilization of technology to replace human with a machine that can perform more quickly and more continuously (W. Erben‚ August 2000). By automating the school management information system‚ documents that take up large storage rooms can be stored on a single personal computer. It reduces the time to retrieve old transcripts
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Research Proposal Title: Cultural Issues (Change Management) in Mergers ICON College of Technology Management BTEC Edexcel Level 7 Advanced Professional Diploma in Management Studies (DMS) (Semester 1) Prepared by: Rahad Air ID: 5957 Module Leader: Dr. Paul Howe Course: Research Method February 2010 Introduction: Today’s fast growing globalize economies and competition have forced industries to fine ways to survive in today’s perplexed business environment and generate
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is the tricycles. Tricycles have been one of Asia’s major forms of transportation. They were said to have been appearing on the roads after World War II. They are decorated like jeepneys and are attached with gadgets to catch the attention of the customers who might potentially ride them. Today there are thousands of tricycles throughout the country. The picture below shows a typical tricycle in Mandaue City. Fig. 1.1: A typical tricycle of Mandaue City It has been observed that the sidecars of
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Creating Good Customer Relationship through Effective Customer Service: A Key to Greater Profitability to Merchandising Business Excellent customer service – the daily‚ ongoing support of a company’s offerings – is critical in creating brand identity and ultimate success. Customer Service is the service provided in sustain somebody financially customer service most often includes answering questions‚ taking orders‚ dealing with transactions and relations‚ handling complaints and perhaps scheduling
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1. Full name : Phung Dieu Thuy 2. Field of study : Linguistic 3. Course : 31 4. Thesis title : A research for the difficulties of listening to the TOFEL iBT lessons . ABSTRACT Nowadays‚ English has become an international language all over the world. Many people have learnt it as the second language after their mother tongue . Thus for Vietnam‚ English has gradually become the most widely used language in all kinds of international relations. Studying English in a country where English
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ONLINE GOVERNMENT FLEET MANAGEMENT SYSTEM CASE SUDY: (FLEET MANAGEMENT IN THE DEPARTMENT OF TRANSPORT IN KENYA) COMPUTER SYSTEM PROJECT COMP 402 BACHELOR IN APPLIED COMPUTER SCIENCE A PROJECT PROPOSAL SUBMITTED TO THE DEPARTMENT OF COMPUTER SCIENCE IN THE FACULTY OF INFORMATION SCIENCE AND TECHNOLOGY IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE OF APPLIED COMPUTER SCIENCE IN KISII UNIVERSITY DECLARATION This proposal is my original work and has not been presented for
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Research Proposal Paper Christine Lopez STR/581 University of Phoenix Mr. Robert Cantu Research Proposal Paper A strategic plan requires research into the organization’s values and goals‚ which come from the vision and mission statements. An internal and external analysis of the company must be completed as well. “Strategic management is the set of decisions and actions that result in the design and activation of strategies to achieve the objectives of an organization.” (Pearce II & Robinson
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Hotel Management System 1.1 Introduction The aim of every business is to achieve operational excellence and efficiency. The effectiveness of business processes today has been influenced by technology. However‚ as computing technology becomes increasingly vital to conducting business and communicating with associates‚ new and more complex issues must be resolved. Among them is the need to ensure that the benefits derived from using computers are not reduced due to accompanying information management
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BULACAN STATE UNIVERSITY COLLEGE OF INFORMATION AND COMMUNICATION TECHNOLOGY City of Malolos‚ Bulacan FUNERAL MANAGEMENT SYSTEM <Client> CHAPTER I 1.0 PROJECT DESCRIPTION 1.1 OVERVIEW OF THE CURRENT STATE OF TECHNOLOGY Dealing with the death of a loved one can be particularly difficult when the funeral is delayed because you don’t have the body‚ either temporarily or indefinitely. But there can be alternative ways to commemorate the dead. FMS has been developed
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