companies in the communication industry of Sri Lanka. It is also the national telecommunication service provider of the country‚ Sri Lanka Telecom PLC. Task one gives an in-depth analysis of what the organization is‚ on what corner stone’s it is built on‚ what it is now‚ and its purpose of existence‚ based on their norms‚ beliefs and traditions. Such as their vision‚ mission‚ aims‚ goals‚ market share and market growth. It also shows the relationship between the organization and its stakeholders
Premium Telecommunication Sri Lanka
2.1 The comparison of GDP between Malaysia and Sri Lanka and its reasons The Comparison of Gross Domestic Product between Malaysia & Sri Lanka Year Country | Gross Domestic Product-Real Growth Rate | Malaysia | Sri Lanka | 2009 | -1.70% | 3.50% | 2010 | 7.20% | 9.10% | 2011 | 5.10% | 8.20% | Gross domestic product (GDP) is one the primary indicators used to gauge the health of a country’s economy. This is the statistic
Premium Tea Sri Lanka Economic growth
"AYUBOWAN" May you have the gift of long life! It is with this traditional greeting‚ that everyone is welcomed to Sri Lanka‚ the paradise island. For a small island Sri Lanka has many nicknames; Serendip‚ Ceylon‚ Tear drop of India‚ Resplendent Isle‚ Island of Dhamma‚ Pearl of the Indian Ocean. This colorful collection reveals its richness and beauty‚ and the intensity of affection it has evoked in visitors. Many travelers‚ from ancient mariners and merchants‚ to modern astronauts and business people
Premium Sri Lanka
G.PULLAIAH COLLEGE OF ENGINEERING & TECHNOLOGY‚ KURNOOL MASTER OF BUSINESS ADMINISTRATION 2012-2013 SYNOPSIS REPORT On A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT WITH REFERENCE TO M.S.A. MOTORS‚ KURNOOL Submitted by C. VENKATA NAGA SINDOOR Roll no: 11AT1E0052 Under the guidance of K. NAGAIAH‚ MBA Assistant Professor. INDEX | 1. | Introduction
Premium Maruti Suzuki Suzuki
United States. Coca-Cola might owe its origins to the United States‚ but its popularity has made it truly universal. Today‚ we can find Coca-Cola in virtually every part of the world. Coca-Cola Beverages Sri Lanka Ltd (CCBSL)‚ located in Biyagama‚ is the only Coca-Cola bottling plant in Sri Lanka. It has 443 employees. While it has been a partner in the Coca-Cola SABCO Group since 2004‚ its origins go back to 1955‚ when it was formed under the name Pure Beverages Co Ltd.‚ through the acquisition
Premium Coca-Cola Soft drink
Factors responsible for Dialog’s Decline 16 Strategies 19 Strategies implemented by Dialog 20 SWOT Analysis 23 Conclusion 25 Reference 26 Executive Summary Dialog Telekom PLC is a Malaysian based MNC functioning in Sri Lanka. It has been the market leader in the telecommunication industry up to the year 2007. But the company incurred huge losses in the year 2008 & 2009 and this as a result of this the company’s market reputation and image declined. The Annual reports
Premium Mobile phone Sri Lanka Strategic management
Customer Service Relationship Management & Customer Service Relationship Strategy Customer service relationship management can be used in many ways to help establish a strong customer relationship with the company you’re doing business with. With it a company’s goals can be best achieved through identification and satisfaction of the customers’ stated and unstated needs and want to provide a high level of customer care. Using technology now a days you can identify‚ target‚ acquire‚ and
Premium Customer service Customer relationship management
THESIS Customer Relationship Management Jens Berfenfeldt Luleå University of Technology MSc Programmes in Engineering Industrial Business Administration Department of Business Administration and Social Sciences Division of Industrial marketing and e-commerce 2010:111 CIV - ISSN: 1402-1617 - ISRN: LTU-EX--10/111--SE "If growth is what you ’re after‚ you won ’t learn much from complex measurements of customer satisfaction or retention. You simply need to know what your customers tell
Premium Customer relationship management
Summary Technology is an essential part of any business and hence enterprises should have very clear understanding of their technology needs and opportunities. Sri Lankan Mobile Operators are in a better position in term of technology. Objective of this report is to analyze current technology level of mobile operators‚ their problem and the way of finding solutions using technology. Currently mobile communication industry is in a hazy situation. Although technology levels of mobile operators are
Free Mobile phone GSM Mobile network operator
targeted customers at a profit grounded on high-quality customer-related data and enabled by information technology (book) Types of CRM Strategic CRM: customer-centric business strategy Dedicated to winning and keeping customers by creating and developing better value than competitors.Product oriented: customer choose products with best quality‚ performance‚ design etcProduction oriented: low price products Sales oriented: customers are persuaded by advertisement and sales promotions Customer – market
Premium Customer relationship management Marketing