"Customer relationship mangement on mcdonalds" Essays and Research Papers

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    SWOT McDonald s

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    SWOT analysis of McDonalds. Having one of the most favorite burgers in the world‚ McDonalds is a brand which will hardly be missed by anyone. The SWOT of Mcdonalds discusses the reasons that the firm has been able to achieve this height of fame‚ and why‚ be it breakfast‚ lunch or dinner‚ people may prefer the local McDonalds STRENGTH Brand Equity…world-wide 42% of US fast-food hamburger business Consistency of food Successful items: Fries‚ Happy Meal‚ Big Mac‚ Egg McMuffin‚ Promotions Overseas

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    McDonalds Case Summary

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    Summary: McDonald’s “Senior” Restaurant McDonalds is one of the world’s largest fast food chains serving millions of customers everyday. The main reason for their success is the fact that McDonalds adapts its products to fit the local markets. It is a truly ’Global’ corporation. The manager of this particular location faces a unique dilemma. She has a loyal clientele that visits regularly - seniors. Owing to the affinity of the staff with its customers‚ the seniors stay longer. Over time‚ this

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    Description McDonald’s goal is to provide a favorite place for their customers. They have worldwide operations that have evolved around the McDonald’s global strategy that they call the Plan to Win. The plan focuses on superior customer service and customer experience. McDonald’s uses an approach to focus on the 5 P’s to success – People‚ Products‚ Place‚ Price and Promotion. They diligently work to improve their operations and customer experience. Company History Dick and Mac Macdonald opened

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    Service Product McDonald McDonald’s products are mainly sold as a set meal. And a set meal will include a hamburger‚ fries and soft drink. This is the usual format of a set meal. Of course you can consume it separately. McDonald offer different kinds of hamburger for customer to choose. If don’t want to have hamburger. They have offered chicken wings and mcnuggets. For set meal are chicken wings or mcnugetts plus fries and soft drink. And they also have a few kinds of drink. Further‚ they have

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    Mac Donald’s Company 1) Economic Environment Even with current economic condition‚ M’cDonalds remains optimistic. According to Business Times (2009)‚ “McDonalds Malaysia expects its delivery service business to jump 40 per cent this year as its new call centre can handle more orders.” They invested over two million ringgit for setting up the new call center. In addition the Managing Director Azmir Jaafar‚ said the company “plans to invest 8 million ringgit this year to open between 15 and 20 new

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    Mcdonald in Hong Kong

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    aware of fast foods harm human health‚ resulting in a decline in sales of McDonald’s fast food. Most people think that McDonald’s is a restaurant that sells primarily unhealthy junk food like hamburgers‚ french fries‚ and soft drinks. Calorie in McDonalds food | Calorie(Kcar) | McChicken | 400 | Hamburger | 260 | Cheese Burger | 310 | Double Cheese Burger | 450 | Big Mac | 500 | Fillet-o-fish | 340 | Ayam goreng | 240 | McNuggets | 260 | French Fries(M) | 350 |

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    layout for McDonald’s is that when customers come into the building‚ they line up in one of several lines and wait to be served. In contrast‚ customers at Wendy’s are asked to stand in one line that snakes around the front of the counter and to wait for a server to become available. a) What is the rationale for each approach? b) Which approach do you favour from (1) a customer’s perspective and (2) management’s perspective? Explain. A Rationale for McDonald approach McDonald’s success had

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    SWOT analysis, McDonalds.

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    McDonalds SWOT analysis 2013 Strengths Location‚ commercial/high density areas. Efficiency & speed. Reasonably priced menu. Standard/ quality/ reliability. Friendly customer orientated staff. Largest fast food market share in the world. Children targeting. Weaknesses Negative publicity Unhealthy food menu. High employee turnover. Competition. Opportunities Maturity → New markets Home delivery service. Threats Other local fast food chains. Lawsuits against McDonalds. Strengths

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    McDonalds Brand Audit

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    chain. While McDonald’s has a large array of customers they tend to focus on three target customer groups: families with young children‚ the “urban working commuter on the move and teenagers. For families‚ parents see McDonald’s as a treat to their children while the children find it as a great place to play. The urban working commuter sees McDonald’s as a great place to get good food without compromising a busy work schedule. The final target customer to McDonald’s is a teenager. McDonald’s is a

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    Mcdonalds Strategy Audit

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    total of 32‚737 restaurants in 117 countries‚ including 26‚338 that were franchised or licensed‚ and 6‚399 operated by Co.” [2] “McDonald’s is committed to offering quality at an affordable price. We’re also committed to the well-being of our customers. We work together with our employees‚ franchisees and suppliers to serve a balanced array of quality food products and provide the information needed to make individual choices.” [6] With that said‚ let’s look at some of the organizational challenges

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