EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA BY KINDYE ESSA MUSTOFA ADDIS ABABA UNIVERSITY COLLEGE OF MANAGEMENT‚ INFORMATION AND ECONOMICS SCIENCE MASTER OF BUSINESS ADMINISTRATION PROGRAM August 2011 EFFECT OF AFTER SALE SERVICES ON CUSTOMER SATISFACTION AND LOYALTY IN AUTOMOTIVE INDUSTRY OF ETHIOPIA A Thesis Submitted to the School of Graduate Studies of Addis Ababa University in Partial Fulfillment to the Requirements
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priciples of mar A. DEFINITION AND CORE CONCEPTS OF MARKETING MARKETING – social and managerial process by which individuals and groups obtain what they want through creating and exchanging products and value with others - managerial process of producing‚ pricing‚ distributing‚ and promoting products to satisfy the needs‚ wants and demands of their respective markets NEEDS – states of self – deprivation - natural elements designed for survival - anything required
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traditional shoppers gather information on products and services online‚ but still make the purchase onsite in a traditional setting by visiting a store. Keywords: Perception of shopping‚ Offline shopping consumers‚ Online increasing numbers of customers. Many traditional businesses are reacting by going online to remain competitive (Schoenbachler and Gordon 2002). Advancements in technology enable apparel stores‚ for instance‚ to improve their online services by using personalized virtual models
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Comparative Study of customer satisfaction in public sector and private sectors banks Table of Contents Acknowledgment…………………………………………………1 Executive Summary……………………………….……………...3 Introduction…………………………………………………….....4 Literature Review…………………………………………………6 Banking Industry: An Overview………………………………....12 Objective of Study……………………………………………….12 Research Methodology…………………………………………..13 Data Analysis……………………………………………………14 Findings…………………………………………………….…...16 Recommendations………………………………………………
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Due Process of Law In our government today we have due process of law. Due process of law simply means that we have protection against a chance deprivation of life‚ liberty or property. Within the due process law‚ if you are to be accused of something it has to be under fair and reasonable circumstances. If we are ever to be arrested of something‚ under due process it commands that we are taken to court and showed a cause. It is very important that we have due process in the law for the people
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Word Processing Competency Yolla Farhat Management Communications with Technology Tools Abbie Beller October 6‚ 2008 Abstract Explain your strengths and weaknesses with word-processing
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The concept of due process in the criminal justice system is provided by the Constitution that each person that is suspected of a crime whether that violates the rights of others even if the offender is from foreign lands to be to be prosecuted and sentenced in the United States. Each person that is accused of a crime is innocent until they are proven guilty‚ and are entitled to a fair and speedy trial. They are also entitled to a lawyer even if they cannot afford one‚ one will be appointed by the
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CONSEQUENCES OF CUSTOMER SATISFACTION AND DISSATISFACTION The consequences of not satisfying customers can be severe. According toHoyer and MacInnis‚ dissatisfied consumers can decide to: -• discontinue purchasing the good or service‚• complain to the company or to a third-party and perhaps return the item‚ or • engage in negative word-of-mouth communication.Customer satisfaction is important because‚ according to La Barbera andMazursky‚ “satisfaction influences repurchase intentions whereasdissatisfaction
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The Adaptability and Competency of Philippine Schools in Riyadh to K+12 Curriculum A Research Paper Presented to the Faculty of the Secondary Department Al Taj International School In partial fulfillment of the requirements in Social Studies IV By: Eiman B. Diambangan IV – Excellence TABLE OF CONTENTS CHAPTER I: The Problem and Its Background Introduction Statement of the Problem Objectives Significance of the Study Scope and Delimitation CHAPTER II: Theoretical Framework Related Theories
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Learning Styles and Competencies I found my personality spectrum to be true of whom I am as an individual person. I understand psychology as a self-portrait of us and this allowed me to be exposed and confirmed my personality. I am a prodigious thinker because I love to solve problems while exploring new ideas and potentials. When I look back as a child I was very analytical and always kept to myself on figuring problems. This can establish well with math‚ science‚ or psychology in a field that
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