Relationship between Customer Satisfaction and Customer Loyalty Loyalty is the direct result of customer satisfaction which is greatly influenced by value of services provided to the Customer. It is believed that with the Customer Loyalty‚ the company can achieve profitability and continuous growth. According to an article “Zero Defections: Quality Comes to Services”‚ it indicated that a 5% increase in customer loyalty can produce profit increase from 25% to 85%. In this part‚ we will discuss
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Old Navy and Piperlime. Every day‚ Gap Inc. looks for new ways to connect with customers around the world‚ providing value to their shareholders and to make a positive contribution in the communities where Gap Inc. does business. Gap Inc brands have a simple‚ common purpose: "to make it easy for people to express their personal style" (Gapinc.com 2007). Gap Inc. constantly evolves each brand to better meet their customers ’ needs through innovative and inspiring design; through convenient and engaging
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MTN NIGERIA COMMUNICATIONS LIMITED Prior to 1999‚ which heralded the return of democracy to the Federal Republic of Nigeria‚ 30 companies had the Digital Mobile License (DML). None of these companies were fully operational as the lacked the technical and financial capability to operate the DML. Aside from the digital mobile licensee‚ the only active player who was more or less a monopoly was Nitel. The advent of democracy resulted in the appointment of a new regulator for the telecommunications
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THE IMPACT OF BRAND ENDORSEMENTS ON CONSUMER BEHAVIOUR IN MTN. 1.0 INTRODUCTION 2.1 Background of the Study According to the American Marketing Association‚ marketing is the process of planning and executing the conception‚ pricing‚ promoting and distribution of ideas‚ goods and services to create exchanges that satisfy individuals and organizational objectives. Thus‚ for companies and organizations to achieve their objectives‚ it is of essence that the marketing tools of product‚ price
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Bajaj Pulsar is a motorcycle brand owned by Bajaj Auto in India. The two wheeler was developed by the product engineering division of Bajaj Auto in association with Tokyo R&D [1] and later with motorcycle designer Glynn Kerr. Currently there are five variants available‚ with engine capacities of 135 cc‚ 150 cc‚ 180 cc‚ 200 cc‚ and 220 cc. Previously it was also offered with a 200 cc DTS-i oil cooled engine‚ which now has been discontinued. Instead a new version Pulsar 200NS was launched in 2012.[2]
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Employee retention is very important to organizations. If employees can not be retained‚ the company will have to invest money for training new employees time and time again. The cost of replacing an employee is high not only financially‚ but in terms of lost productivity‚ the time taken by the employer to go through the resumes and the cost incurred to conduct interviews. The best away to avoid this costly affair is to focus on the retention of employees as otherwise it will have a castigating effect
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AFL 085-002 9-20-13 Retention Essay How to Improve Student Retention in Community Colleges Community colleges are academically blended for the individual student. While community colleges furnish students with affordability and readily available education‚ many students are vulnerable. One way for a student to be successful‚ is to make informed choices regarding their education. Likewise‚ students that are well prepared for college
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Position Research Paper Retention of Children in Schools Presenting the Favorable Position (Pro) The topic of retention in schools has always been a very controversial issue. Our children are most directly affected by these decisions and thusly parents we go into protection mode seeking what is best for their child. The fact that it impacts their children in such a direct and forward fashion keep this topic at the forefront of education debates year in and year out. Every parent wants what
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The purpose of this study is to better understand teacher retention and attrition among elementary school teachers in Prince George’s County Public Schools. In this study‚ I will attempt to understand what factors are “in play” that result in better rates of teacher retention – specifically‚ what‚ if anything are principals in those schools are doing that seem to lead to higher rates of retention. I am so grateful for your time. Thank you again for allowing me to record this interview. As a reminder
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admired companies‚ the ability to attract and retain talented employees was the single-most reliable predictor of excellence‚ according to Fortune magazine. And it may be the single-most important challenge of this decade. Why care about retention? Retention is a business issue and losing one or two key people can have a significant impact on your longevity or profitability. In the following paper‚ we outline how managers can determine whom to keep‚ how to treat those who leave and what to do
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