"Customer retention and satisfaction of mtn" Essays and Research Papers

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    Recruitment and Retention

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    Decreases in employee benefits and salary requirements have made recruitment and retention of qualified employees challenging. Recruitment and retention are one of the many ongoing tasks of HR representatives in many healthcare organizations. One of the many reasons why recruitment and retention can be such a daunting task is the downward spiral of the economy. The economy has caused some companies to reduce of freeze salaries and eliminate or reduce certain benefits for its current and future employees

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    Student Retention

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    suggests that student retention cannot be accredited to any one cause but rather a combination of factors. The retention of a student in higher education is typically attributed to student’s experience and perception of the institution. They propose that all campus departments have an obligation to assess their part in improving student retention. Equally‚ Tinto (1993) developed a theory predicting a strong association between academic and social integration in retention. Campus Recreation programming

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    retention of nurses

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    Factors Influencing Retention of Registered Nurses in a Selected Private Hospital in Bacolod City A Thesis Presented to University of St. La Salle Graduate School In Partial Fulfillment Of the Requirement for the Course Methods of Research Masters in Nursing By: Bayadog‚ April Anne Bescaser‚ Karen Rose Dominguez‚ Gezza Marie APPROVAL SHEET This research study entitled "Factors Affecting Retention of Registered Nurses in a Selected Private Hospital in Bacolod

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    Urinary Retention

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    She was unable to do this even with a full bladder sensation. As her discomfort was rising‚ I and my mentor concluded that she was experiencing urinary retention. This is one of the most common complication post angiography according to Walters Huang et al. (2008) who did a group research on it. As Pellatt (2007a) describes that urinary retention is the sudden inability to excrete urine‚ the decision to catheterise her was made. One aspect of the urinary system is to get rid of waste products as

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    Colloquium on Computing‚ Communication‚ Control‚ and Management Study on the Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in B2C E-commerce Yangcheng Hu Department of Management Engineering Nanchang Institute of Technology Nanchang‚ China hyczju@126.com Although‚ a number of studies have documented the relationship between service quality‚ satisfaction and loyalty in traditional service industries and e-commerce settings‚ theoretical foundations as well as empirical

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    RESEARCH PROPOSAL TOPIC: Organisational strategic marketing policies and its impact on customers brand loyalty. (A comparative study of Glo mobile and MTN) BY OLASUPO GBENGA MICHAEL 081002809 DEPARTMENT OF BUSINESS ADMINISTRATION UNIVERSITY OF LAGOS MARCH 2013 1.1 INTRODUCTION In our world today‚ the main objective of any business concern is to make profit but many organisations find it difficult to meet customers’ needs let alone to enjoy their loyalty due to the challenges of marketing operations

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    Chapter 5: Creating Customer Value‚ Satisfaction‚ and Loyalty GENERAL CONCEPT QUESTIONS Multiple Choice 1. ________ are adept at building customer relationships‚ not just products; they are skilled in market engineering‚ not just product engineering. a. Profit-centered companies b. Customer-centered companies c. Production-centered companies d. Sales-centered companies e. Promotion-centered companies Answer: b Page: 119 Difficulty: Easy AACSB: Reflective Thinking 2. The

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    Is There Enough Emphasis on Customer Satisfaction? Reid Kerr College Centre of Sports Development HNC Fitness‚ Health and Exercise Graded Unit 1 Unit Number: DW 6934 Lecturer: Dianne Teo Submission Date: Ashley Milligan Contents Contents Page Number Summary 1 Evidence of Negotiated Access to Facility 2 Legal and Ethical Issues 3 Introduction 4 Aims and Objectives 5 Proposed Action Plan

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    Employee Retention

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    increasing 1.38-month increase in crew tenure) Describe how important manager and crew tenure are relative to site-location factors in determining store-level financial performance. Recommend the most convenient alternative to increase employee retention: a.- Increasing wages b.- Bonus program c.- Training programs d.- Career development programs Financial impact of employee tenure The correlations of manager tenure (+0.44) and crew tenure (+0.26) with profits show that there

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    SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC AND PRIVATE UNIVERSITIES IN TANZANIA Kayita Sulaiman

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