Lets discuss the factors that lead to the grand success of Flipkart: 1) They always strove to provide great customer service. Flipkart customers are more happy than with some of their competitors like Tradus.in‚ Indiaplaza.com; i have myself experienced this a couple of times. 2) Their website is great‚ easy to use‚ easy to browse through the products‚ add products to wishlist or to a cart‚ get product reviews and opinions‚ pre-order products‚ make payments using different methods‚ in short hassle-
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Thomas‚ 12021639 Dorothy Dede Aklerh Asamoah‚ 12021634 Sampson Abbey Armah‚ 12021630 Arthur Sherifa‚ 12021631 Amadu Waliu‚ 12021617 Report Summary 1. Executive Summary DrainFlow‚ a plumbing maintenance firm in the USA‚ has been losing its customers to competitors due to poor services. Job motivation and satisfaction among employees is declining across various job categories within the firm. This dissatisfaction has been attributed to the overspecialization of some job functions in the company
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& GROWTH PERSPECTIVE | Outstanding loan balances | Customer satisfaction | Customer retention | Employee training hours | Deposit balances | Thank-you calls/cards | New Products introduced | Employee retention | Non-Interest Income | | Referrals | New loans created | | | Cross-sales | Employee turnover | | | Number of products per customer | | | | Sales calls to potential customers | | | | Number of new customers | | | | New accounts | | Why each measure placed
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Quality Management of client care in the hair and beauty sector Assignment 1 Contents page Introduction 3 Task 1 Describe different quality assurance and inspection processes used within the hair & beauty sector. 4 Task 2 Analyse the impact of client satisfaction on a hair/beauty business and explain the importance of meeting client’s expectations. 6 Task 3 How to conduct a client satisfaction survey? 9 Conclusion 11 Appendix 12 References
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missing in the Indian customers. So what Flipkart had to do was to instill trust and faith in their customers. And they did exactly the same‚ will discuss more on how they did so later in the post. Flipkart began with selling books‚ since books are easy to procure‚ target market which reads books is in abundance‚ books provide more margin‚ are easy to pack and deliver‚ do not get damaged in transit and most importantly books are not very expensive‚ so the amount of money a customer has to spend to try
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with low time preparation and served to customers in form of packaged for take away / takeout. This research was conduct to find out the factors for customer satisfaction. The feeling of pleasure and disappointment is known as Satisfaction. If the product was not satisfied person feelings then it will be dissatisfied‚ and if product satisfied person feelings after the use they will be satisfied. Customer is the key role in any business‚ without any customer it’s difficult to do business‚ and that
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business model is designed where users can access their online radio for free as long as they sign up for an account‚ but are exposed to ads while streaming. The Freemium model is designed to give away some services to 99% of the customer base and rely on the other 1% of customers to pay for premium versions of the same service. In a business model‚ “freemium” basically means the basic version of a product or service is offered free to use‚ but is only limited to the basics provided‚ whereas “free” is
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and about customers can be gathered and analyzed by the e-service provider‚ and used as the basis for the customization of the service that the organization offers to the customer. In addition‚ the online service experience integrates service delivery and marketing communications‚ both of which are achieved through exchange of information (Ghosh et al.‚ 2004). Service quality has been recognised as having the potential to deliver strategic benefits‚ such as improved customer retention rates‚ whilst
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disappointing performance‚ and as a result‚ NIS decided to divest in 1984. Norregaard and Porter bought back Roscoe from NIS facing challenges from keen competition and poor customer satisfaction. Although quality improvement program (QIP) had been imposed‚ the effectiveness of the QIP was in concern as the company continued to loss customers and profits were negligible. As the market was becoming more and more price sensitive‚ Porter needed to reconsider whether the business should continue to use the quality-based
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a group of passionate‚ innovative‚ relentless individuals‚ who are constantly striving to provide a wholesome online shopping experience to the customer. Our focus is to use technology to its fullest so that the customer satisfaction we offer is consistently considered the best. Our core values are based around some critical components: 1. Customer Obsession 2. Ownership 3. Impact 4. Honesty 5. Selflessness 6. Communication 7. Innovation History Flipkart was founded in 2007
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