----------------------------------------------------------- Accounting Concept and Conventions In drawing up accounting statements‚ whether they are external "financial accounts" or internally-focused "management accounts"‚ a clear objective has to be that the accounts fairly reflect the true "substance" of the business and the results of its operation. The theory of accounting has‚ therefore‚ developed the concept of a "true and fair view". The true and fair view is applied in ensuring and
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Productivity & Quality Tools Customer Relationship Management Prof. Melvin V. Moraga Learning Objectives • Know what CRM is and its history. • Understand the importance of CRM. • Be aware of the potential benefits and costs of CRM. • Discuss the three phases of CRM. • Understand the four tasks to creating and developing CRM. • List the advantages and disadvantages of CRM. History of CRM B&S RM CIMS CRM e-CRM Time line Late 80’s Early 90’s Mid 90’s 2002 - Future B&S – Buying & Selling
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My favorite restaurant concept is to create a restaurant/cafe that is friendly to the environment. The main focus of the restaurant will be to provide foods such as coffee‚ tea‚ pastries‚ sandwitches and at the same time focus on environment conservation. This concept resonates with my personality which is to keep my surrounding environment friendly and sustainable for future generation. Nature is very friendly and one of my dreams is to become friendly to it. The only way to appreciate nature is
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1- Consumer Behaviour. One of the most challenging concept in marketing deals with understanding why consumers behave in a certain way or do what they do (or don’t do). Two major psychological concepts are often used to explain and understand the consumer’s behaviour. The first is the so called in psychology the cognitive psychology in which the focus of the study is the mental behaviour i.e. the internal influence such as perception‚ memory‚ attention‚ attitude‚ beliefs‚ values‚ personality
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Brain Blast! Factors Affecting Retention Chapter I Statement of the problem: The different factors affecting retention of fourth year students of Bulacan Ecumenical School Three Specific Questions: Why do some people have a better memory than others?; How do we remember?; and Why do we forget? Significance of the Study: To widen the knowledge of the readers about retention; Aims to show different ways on how one can have a better retention; This study is to benefit students
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1. Introduction The service concept is critical and central in managing service operations. It has become increasing important in defining what the corporations are selling and the customer buying or using. It can be used to design and improve the services. “The service concept is something that is more emotional than a business model‚ deeper than a brand‚ more complex than a good idea and customers and creates a business advantage.” (Johnston.R and Clark.G‚ 2008) The selected service organisation
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to conduct a critique of the following service management ideas‚ theories‚ concepts and techniques; specifically with reference to their purpose‚ application and limitations and with regard to how these service management ideas‚ theories and techniques may contribute to the development of a successful business: Service concept‚ Service concept profiling and The SERVQUAL model. Service concept purpose‚ The service concept has been defined variously throughout the years‚ Haskett (1986)‚ defines it
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Many attempts in past studies are aimed at solving the transaction crisis and rediscovering the customers. However‚ none of these attempts to solve the transaction crisis have addressed the problem: the deep structure of the standard enterprise logic. To simplify‚ they are only focused on the problem’s symptom‚ but not their cause. According to the analysis that we mentioned on previous studies which lead us raised a question about “is the restructuring of companies from within possible to solve
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delivering the desired satisfactions more effectively and efficiently than competitors do. The Selling Concept. This is another common business orientation. It holds that consumers and businesses‚ if left alone‚ will ordinarily not buy enough of the selling company’s products. The organization must‚ therefore‚ undertake an aggressive selling and promotion effort. This concept assumes that consumers typically sho9w buyi8ng inertia or resistance and must be coaxed into buying. It also assumes
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ASSIGNMENT 1 DUE DATE: FEBRUARY 11TH‚ 2013 TRIMESTER 1 YEAR 1 Question: Explain the marketing concept and its importance to an organization making particular reference to developing relationships with customers. Use an organization familiar to you for illustration. The Marketing concept is concerned with first identifying the consumer needs and then making products that give maximum customer satisfaction. According to Jobber David (Principles and Practice of Marketing‚ 2010) in order to achieve
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