find out if there is any correlation between work performance and job satisfaction through a sample study of sales personnel working in different banks. Additionally‚ this research sought to understand whether job satisfaction is linked to both work motivation and employee’s perceived style of leadership by Managers. With the help of surveys and interviews conducted with the participants‚ it was established that job satisfaction was positively related with work productivity. Work motivation and employee’s
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Freetown‚ I’ve been provided with an Organisational Performance and Customer Satisfaction equation: Consumer Expected Quality - Organisational Actual Quality = Customer Perceived Quality EQ > AQ => Dissatisfaction EQ = AQ => Mere Satisfaction AQ > EQ => Delighted Customer An Organization Performance includes multiple activities‚ that help in establishing the goals of the organization‚ and monitor the progress towards the target. It is used to make adjustments to accomplish goals more
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INTRODUCTION Customers are becoming ever more demanding‚ and in most markets they have more options to choose from than ever before. . A customer is a person who becomes accustomed to buying from you. Without a strong track record of contact and repeat purchase‚ this person is NOT your customer; he is a buyer. A true customer is grown over time. The satisfaction a customer gets from the consumption of an organization’s product or service pre-empts his or her subsequent decisions on the same products
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| | | | | | | | Allied bank Limited BZU SAHIWAL CAMPUS | | | | ANAM FAYYAZMBS-10-56 10/6/2012 | PREFACE The purpose of this report is to elaborate my internship that what I have done during my internship. It includes different aspects start from the history‚ vision and mission‚ objective‚ organogram‚ departments‚ financial analysis and also the swot and pest analysis. And after that conclusion and some recommendation for the bank. I have to join banking sector because
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Internship Report On [pic] (Silk Bank Ltd‚ Pakistan) Submitted to: Manager‚ Silk Bank Ltd‚ Lahore Submitted by: Name: Roll #: Contact # Date of Submission: Jan 15‚ 2013 ALLAMA IQBAL OPEN UNIVERSITY ISLAMABAD (Dept‚ of Business Administration) EXECUTIVE SUMMARY Silk Bank maintains its position as Pakistan’s Premier Bank determined to set higher standards of achievements. It is the major business partner for the Government of Pakistan with special emphasis on fostering Pakistan’s
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The Relationship between Customer Loyalty and Satisfaction Introduction In the past decades‚ there was a controversial issue about the relationship between customer loyalty and satisfaction. Actually‚ it is still a heated debate nowadays. Some people said that customer satisfaction bring customer loyalty‚ while some people believed that customer loyalty affect customer satisfaction. Interestingly‚ very few executives and managers understand the critical difference. The purpose of this paper is
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customer’s satisfaction has been the main concern for every hotel and resort. Customers are now more valued and every effort is being made to keep them loyal to the hotel and make them permanent visitors. The hotel industry believes that higher level of customer satisfaction may result in higher levels of repurchase. Repeat purchasing is essential to a continued stream of profitability through achieving higher levels of customer satisfaction (Oliver‚ 1997). The customers’ satisfaction can be defined
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Proposal on Customer Satisfaction Strategies of Subway Submitted By: ID- Table of Contents 1 Topic 3 2 Introduction 3 2.1 Research background 3 2.2 Aim and Objectives of the Study 4 2.3 Research Questions 4 3 Literature Review 5 3.1 Service Quality and Customer Satisfaction 5 3.2 Areas of Setting Strategies 5 3.3 Relationship and Loyalty 6 4 Research Methodology 7 4.1 Research Method: Qualitative and Quantitative 7 4.2 Data Collection 7 4.3 Sample 8
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CASE STUDY: RATIOS AND FINANCIAL PLANNING AT S&S AIR 1. The calculations for the ratios listed are: Current ratio = $3‚138‚220 / $2‚162‚080 Current ratio = 1.45 times Quick ratio = ($3‚138‚220 – 1‚238‚500) / $2‚162‚080 Quick ratio = 0.88 times Cash ratio = $365‚040 / $2‚162‚080 Cash ratio = 0.17 times Total asset turnover = $20‚077‚000 / $15‚453‚900 Total asset turnover = 1.30 times Inventory turnover = $14‚985‚000 / $1‚238‚500 Inventory
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least developed countries in the world. To bring about desired change in the socio-economic field‚ the role of the banks cannot be over emphasized. Agriculture‚ commerce and industry provide the bulk of countries wealth‚ without adequate banking facilities none of these can flourish. In international trade of country‚ the role of a bank is simply indispensable. Banks also contribute toward the development of capital market of a country. The development of agriculture is also largely dependent on the
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