relax for the same time. Measuring and managing customer satisfaction is important for the survival‚ development and success of the tourism business (Sirakay‚ 2003). Customer’s satisfaction is the main concern for every resort and hotel in order to keep the customers loyal to the resort and make them permanent visitors. It is believed that higher level of customer satisfaction may result in higher levels of repurchase. When measuring customer satisfaction‚ the basic premise is that consumers reflect
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Daiwa Bank Bank Management Report Contents Introduction Daiwa Bank‚ previously known as the Osaka Nomura Bank‚ was founded by Tokushichi Nomura in 1918. The bank operated both trust and regular banking services‚ and its core business focus on providing financing to small but promising companies. In 1926‚ its growing securities division was spun off to create Nomura Securities‚ and Osaka Nomura Bank was subsequently
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Customer satisfaction survey: Outback Steakhouse Customer Satisfaction Survey Customer satisfaction survey: Outback Steakhouse Overview Outback Steakhouse is a multinational restaurant chain operating throughout the United States and in 18 other countries including Australia‚ Malaysia‚ Singapore and many more countries worldwide‚ (Outback Steakhouse‚ 2013). In most basic terms‚ Outback Steakhouse could be described as an Australian themed steakhouse
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WESTPAC GROUP ANNUAL REPORT 2011 westpac group annual report 2011 This report to shareholders‚ which will be lodged with the Australian Securities Exchange and the Australian Securities and Investments Commission‚ is also available on our website www.westpac.com.au/ investorcentre Westpac Banking Corporation ABN 33 007 457 141 For more information about Westpac refer to ‘Section 1’ and ‘Contact Us’‚ or visit www.westpac.com.au/investorcentre Table of contents Annual Report Performance highlights
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One Earth‚ One Chance! S ave our Earth 1 Chapter Particulars 01 02 03 04 05 Preface In-house Environment Management Policy and strategic plan Launches of Green product and Reporting Amendment‚ Compliance and Control Page No 03-06 07-09 10-21 22-23 24-26 2 Chapter- One Preface 3 1.1 Purpose “Green House Effect” induced Global Warming is a global issue that calls for a global response. Warming of the climate system is caused by increasing concentrations of green house
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Improve Customer Satisfaction Running Head: Improve the Customer Satisfaction Improving the Customer Satisfaction in Hospitality Industry Zhang Hexin Tianjin University of Commerce TUC-FIU Cooperative School HFT3453 Lodging Operations Control Professor: Tao wei Date: April 14‚ 2012 2 Improve Customer Satisfaction Abstract This research paper aims to give the clearly definition of the customer satisfaction and give the substantial strategies to improve the customer satisfaction. From the
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Customer Perceptions of Bank Service Quality in a Developing Country: Some Evidence from the Turkish Republic of Northern Cyprus Hüseyin ARASLI - Salih KATIRCIOĞLU - Salime Mehtap SMADI Eastern Mediterranean University‚ TRNC Hüseyin Araslı is an Assistant Profesor of Management at Eastern Mediterranean University. He has been teaching management courses for 8 years in Tourism Department and recently published several articles in different journals; for example‚ in journal of small business managment
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Internship Report 2012 Internship Report On JS Bank Limited (Wazirabad Branch) Prepared by: AAMNAH ASIF BB08104 Department: Business Administration aamnahasif@yahoo.com Business Department Punjab University Gujranwala‚ Pakistan PUNJAB UNIVERSITY GUJRANWALA CAMPUS PREFACE:- Banking sector owes a pivotal importance in the economy of any country through its vibrant functions. This is the deep seated motivator that geared up
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empirical study to examine whether or not there is a relationship between employee satisfaction and customer satisfaction. Due to previous studies conducted in the relationship between employees and customers‚ the authors felt that the use of indirect surveys provided inconclusive results. The main focus of this study is to determine whether or not the relationship betrween employee satisfaction and customer satisfaction is bilateral or unilateral. The authors argued that behavior plays a crucial role
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on quality instead of packaging and other factor. Although the price is cheap and the quality is good but some consumer prefer to purchase based on brand rather than quality or price. Their perception tell that only branded will give them high satisfaction. Is there any chances that SME brand can be more competable with branded product? Well the answer is YES‚ if our government take this problem seriously and also support their local product. Not just government play the role but we as a Malaysian
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