Individual Research Report “Managing Operations for Customer Satisfaction and Enhanced Profitability” Introduction The role of operations management is the production of goods and services and to ensure efficiency and effectiveness in the operation process‚ that means use as little resource as needed and meet the customer requirements. Moreover‚ it is converts inputs (in the forms of materials‚ labour and energy) into outputs (in the form of goods and services) and aims to increase the
Premium Airline Southwest Airlines Low-cost carrier
A SUMMER TRAINING REPORT ON SATISFACTION LEVEL OF EMPLOYEES TOWARDS PERFORMANCE APPRAISAL AT HARYANA FOILS LIMITED IN THE PARTIAL FULFILLMENT OF 2YEAR MBA PROGRAMME (Awarded by MDU Rohtak) (SESSION 2009-11) SUBMITTED TO: MAHARSHI DAYANAND UNIVERSITY‚ ROHTAK SUBMITTED BY: Sandeep Aggarwal MBA 3rd Sem ROLL NO: 9093 KEDARNATH AGGARWAL INSTITUTE OF MANAGEMENT (Affiliated to MDU Rohtak) Charkhi Dadri 1 PREFACE The MBA course is well structured and integrated course of business studies. The main
Premium Human resource management Performance management Management
By Rachel Magoire A Research report Submitted in Partial Fulfillment of the Requirements for the Award of Bachelor of Arts in Procurement and Supply Management of Sokoine University of Agriculture (SUA) Moshi September‚ 2009 CERTIFICATION The undersigned certify that they have read and hereby recommend for acceptance by the Moshi University College of Cooperative and Business Studies a research report entitled “the role of information technology
Premium Procurement
American International University-Bangladesh (AIUB) INTERNSHIP AFFILIATION REPORT ON GENERAL BANKING OF EXIM BANK LTD. An Internship Report Presented to the Faculty of Business Administration in Partial Fulfillment of the Requirements for the Degree of Bachelor of Business Administration Supervised By: Tahsina Khan Faculty Of Business Administration Submitted By: Name-Md. Ashifur
Premium Bank Cheque Deposit account
INTRODUCTION: Generally by the word “Bank” we can easily understand that the financial institution deals with money. But there are different types of banks such as; Central Banks‚ Commercial Banks‚ Savings Banks‚ Investment Banks‚ Industrial Banks‚ Co-operative Banks etc. But when we use the term “Bank” without any prefix‚ or qualification‚ it refers to the ‘Commercial banks’. Commercial banks are the primary contributors to the economy of a country. So we can say Commercial banks are a profit-making institution
Premium Cheque Deposit account Bank
| Project on Employee Satisfaction | | | | | | Introduction Job Satisfaction The three important dimensions to job satisfaction are as follows: 1. Job-satisfaction refers to one`s feeling towards one`s job. It can only be inferred but not seen. 2. Job-satisfaction is often determined by how well outcomes meet or exceed expectations. Satisfaction in ones job means increased commitment in the fulfillment of formal requirement. There is greater willingness to invest personal
Premium Employment Dabur Kings XI Punjab
evolve in the line with the transformation that has swept other large economies. The liberalization of the consumer goods industry initiated in the mid-80 and accelerated through the 90’s has begun to impact the structure and conduct of the retail industry. The concept retail which includes the shopkeeper to customer interaction‚ has taken many forms and dimensions‚ from the traditional retail outlet and street local market shops to upscale multi brand outlets‚ especially stores or departmental stores
Premium Retailing Customer relationship management
Questionnaire about the consumer satisfaction of services of McDonald’s in Changsha 1. Introduction As requested‚ this report is based on a market research on the consumer satisfaction of the services of McDonald’s in China. This report shows McDonald’s background ‚ history‚ an introduction of its services and reveals the benefits and the drawbacks of the services of McDonald’s in China‚ in the increasing restaurants in China‚ for McDonald’s in China itself and also the customers. Also‚ there are some
Premium Fast food restaurant Burger King
Employee Satisfaction can lead to Customer Satisfaction and Improved Financial Performance There is a direct link between employee satisfaction and both Customer Satisfaction and Improved Financial Performance. As report by Leader Values‚ illustrates this relationship. (Written by Josh Greenberg‚ President of AlphaMeasure‚ Inc. 2004. Link: http://www.leader-values.com/Content/detail.asp?ContentDetailID=950) Researchers have undertaken numerous studies to look at the connection between customer
Premium Organizational studies and human resource management Employment The Gallup Organization
An Analysis of customer satisfaction and its financial impact on the organization Introduction to Chapter;: All organizations aligned to providing a good or service to a customer This chapter will see to outlin Background Every organization deals with the customers at some level‚ despite what the inner workings are composed of; the absolute end result is satisfying the customer each and every time that he or she uses the good or service that is being offered by the organization. Every contact
Premium Customer service Accounts payable Customer