BASIC CHARACTERISTICS OF EXCELLENT PROGRAMS In order to gather the "right" metrics about a referral program‚ you need to know upfront what the critical design elements are that turn good referral programs into great ones. Next‚ you need to have metrics that cover each of these critical areas if you expect to continually improve your results: * ON-THE-JOB PERFORMANCE. The primary reason for using referrals is because they produce better performers (quality of hire). Metrics must be developed to
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Introduction to Topic “Financial statement analysis of the BANK OF MAHARASHTRA Satana Branch.’’ The rural market has a very good potential to being a progressive area for any firm‚ company‚ banks and other industries. So the area and topic I have chosen to study the performance of the bank with the help of the very important tool called ratio analysis. Because it is very necessary to check the performance of any firm there is always need of tool like ratio analysis which gives
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effective customer service with three different customers. Scenario 1: A customer has emailed me regarding a visit to the centre regarding a visit to the centre. He has an 11 year old daughter who is in a wheelchair and would like you to phone him regarding his stay‚ access to the centre and any other features that may be relevant. Scenario 2: I am a customer service manager at Trafford centre and I have just received a phone call informing you that there is a displeased customer at the customer service
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Colloquium on Computing‚ Communication‚ Control‚ and Management Study on the Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in B2C E-commerce Yangcheng Hu Department of Management Engineering Nanchang Institute of Technology Nanchang‚ China hyczju@126.com Although‚ a number of studies have documented the relationship between service quality‚ satisfaction and loyalty in traditional service industries and e-commerce settings‚ theoretical foundations as well as empirical
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Relationship between Customer Satisfaction and Customer Loyalty Loyalty is the direct result of customer satisfaction which is greatly influenced by value of services provided to the Customer. It is believed that with the Customer Loyalty‚ the company can achieve profitability and continuous growth. According to an article “Zero Defections: Quality Comes to Services”‚ it indicated that a 5% increase in customer loyalty can produce profit increase from 25% to 85%. In this part‚ we will discuss
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INTRODUCTION Incentive schemes is a system that a company uses in order to recruit and retain valuable staff‚ reward performance and productivity and get the best out of its employees. Incentives are rewards that are given when a certain goal has achieved. On the other hand perks are benefits that are given in addition to basic salary. Both incentives and perks can be financial or non-financial and also can be given to individuals or to a group. More explicitly‚ financial incentive schemes may include bonuses
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CUSTOMER PERCEPTION TOWARDS MOBILE BANKING WITH SPECIAL REFERENCE TO INDIA Purpose: The objective of this paper is to study customer perception towards mobile banking and finding important factors in India. Design/Methodology/Approach: The research methodology is largely based on extensive literature review and is based on exploratory research followed by descriptive analysis. The data collected thorough questionnaire‚ which is based on both open ended and closed ended questions. The questionnaire
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still experiencing the symptoms for such a lengthy amount of time‚ made me wonder about how S. pneumoniae affects individuals who are immunocompromised. If this infection can cause a healthy person to be debilitated for over a month‚ what happens to individuals who unfortunately do not have the system in place to fight this infection? I chose
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national levels. Includes brief‚ well articulated summary of the literature that substantiates the study‚ with references to more detailed discussions in Chapter 2. Purpose and Significance: Describes study purpose in a logical‚ explicit manner. Provides full rationale for why study is important and how it will contribute to professional knowledge and practice. What do you hope to achieve? CHAPTER 2 LITERATURE REVIEW This chapter situates the study in the context of previous research‚ presents a critical
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Contents 1.1 Background of the Report 1.2 Significance of the Study 1.3 Problem definition 1.4 Objective of the Study 1.5 Scope of the Report 1.6 Literature review 1.7 Methodology 1.8 Tools used for Analysis 1.9 Limitation of the Study CHAPTER -01 Introduction 1.1 Background of the Report In the age of modern civilization bank is playing a significant role to keep the economic development wheel moving. The corporation of the bank is needed in every economic
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