Business and Management Tomorrow Vol. 2 No. 10 Factors Affecting Customer Satisfaction: A Study on Maruti Suzuki Mahesh L‚ Faculty‚ Maharani’s Arts and Commerce College for Women‚ Mysore Amulya.M‚ Assistant Professor‚ Department of Studies in Business Administration‚ University Of Mysore‚ Mysore Abstract Exceptional customer service results in greater customer retention‚ which in turn results in higher profitability. Customer loyalty is a major contributor to sustainable profit growth. To
Premium Suzuki Maruti Suzuki
| Best Practices in Measuring Customer Satisfaction. | Week 3 Assignment | Nicholas B. Fannings 5/20/2012 GM 588Professor K. Mayberry | Customer satisfaction has long been an industry focus as a measure of managerial strength and company profitability (Kelsey & Bond‚ 2001). The satisfaction of the customer is essential to the success of a company. There are many ways for organizations to determine how satisfied their customers are with specific products or services. Although
Premium
Total Quality Management Vol. 18‚ No. 8‚ 915 –925‚ October 2007 Determinants of Customer Satisfaction in a Multi-Channel B2B Environment RITA MADALENO‚Ã HUGH WILSONÃÃ & ROGER PALMER† Ã AC Nielsen‚ Lisbon‚ Portugal; Ã Ã Cranfield School of Management‚ UK; †Henley Management College‚ UK ABSTRACT This study set out to ascertain the impact of channel satisfaction and multi-channel integration on relationship quality‚ as measured by overall customer satisfaction‚ within a multichannel B2B
Premium Marketing Regression analysis
A study on customer satisfaction –with reference to big bazaar Hyderabad (group of future group) Paper prepared by Dr K.Chokkaiah Associate professor Dept of Public Administration and HRM KakatiyaUniversity Warangal‚ Gone Rajesh & Veldandi Ramchander Rao Assistant professors Jayamukhi institute of technological sciences Narsampet Warangal A Study on Customer Satisfaction –With Reference To Big Bazaar Hyderabad (Group of Future Group) ABSTRACT *Dr K.Chokkaiah **Gone
Premium Customer Customer satisfaction Sales
under his or her care? Read on for three reasons to choose Karen P. Gallo as your family dentist in East Haven‚ Connecticut: Affordable: Quality dental care can add up fast‚ especially when more than one family member needs dental work. Karen P. Gallo DMD is an affordable dentist who always puts her patients first‚ and she provides dental care for families from all financial backgrounds. Because she doesn’t want her patients to stress about how they’re going to pay for their care‚ she
Premium Dentistry Oral and maxillofacial surgery Dental implant
FIRST DEGREE PROGRAMME IN COMMERCE SECOND SEMESTER EXAMINATION – (MODEL QUESTION PAPER) Foundation Course II: CO 1221 – INFORMATICS FOR BUSINESS STUDIES (2010 Admissions onwards) Time: Three Hours Max. Weightage: 30 SECTION - A This section consists of four bunches of four questions each. Each bunch carries a weightage of 1. Answer all questions. I. Choose the most appropriate answer from the following.: 1. Unsolicited sending of bulk e-mail is referred to as: (a) Stalking (b) Spam (c) Phishing (d)
Premium Contract Accounts receivable
Relationship between Customer Satisfaction and Customer Loyalty Loyalty is the direct result of customer satisfaction which is greatly influenced by value of services provided to the Customer. It is believed that with the Customer Loyalty‚ the company can achieve profitability and continuous growth. According to an article “Zero Defections: Quality Comes to Services”‚ it indicated that a 5% increase in customer loyalty can produce profit increase from 25% to 85%. In this part‚ we will discuss
Premium MTR
available at www.emeraldinsight.com/1754-2731.htm TQM 25‚5 The influence of airline service quality on passenger satisfaction and loyalty 520 The case of Uganda airline industry Juliet Namukasa Makerere University Business School‚ Kampala‚ Uganda Abstract Purpose – The general objective of this study was to examine the influence of airline service quality on passenger satisfaction and loyalty. To achieve this‚ the research was guided by four specific objectives to which data collection
Premium Airline Avianca Quality of service
are many different healthcare systems used throughout the world. Some differences in Austria’s healthcare and the United States healthcare are listed below. The health care system used in the U.S is the Affordable Care Act (ACA). It was created in 2010; it is a health care policy set up between the government‚ employers and the people. It guarantees all Americans access to affordable health insurance. There are two different federal programs within the ACA that provide health care; Medicare‚ for adults
Premium Health care Health insurance Health economics
Relationships among Service Quality‚ Image‚ Customer Satisfaction and Loyalty in a Hong Kong Franchised Bus Company Iris M. H. Yeung* Abstract Market share of franchised buses in Hong Kong decreases since 2004 irrespective of increase in service quality as reported by Tang and Lo (2010). This paper investigates how service quality‚ image‚ satisfaction and loyalty are related to gain insight on the decreasing market share problem based on data collected from passengers of a franchised bus company
Free Bus Public transport Bus stop