ASSINGEMENT On Customer relationship management (bigbazaar) (Sub:CRM) Submitted by SHIKHA GANGWAR Under the Guidance of Mr. Satya S. Banerjee (Asst. Prof. FMS) Submitted to National Institute of Fashion Technology‚ Department of Fashion Management Studies‚ Ministry of Textiles‚ Government of India Plot no. 24‚ Chandaka Industrial Estate‚ Opp. KIIT School of Management‚ Bhubaneswar‚ Odisha. 2012-2014 What is CRM (customer relationship management)? CRM (customer relationship
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CHAPTER – 1 GENERAL INTRODUCTION TO THE PROJECT CHAPTER 1 INTRODUCTION DESIGN OF THE STUDY TITLE OF THE STUDY “A STUDY ON THE OVERALL TRAINING AND DEVELOPMENT ACTIVITIES IN BIG BAZAAR” INTRODUCTION Human Resource Management is a function of Managing an Organization‚ not merely the structure but the people working in that structure as well as towards achieving the goals/objectives‚ HRM is of paramount importance in the success of any organization in the rapidly changing management
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Timeline Big Bazaar at Sarkhej Gandhinagar Highway in Ahmedabad 2001 Three Big Bazaar stores launched within a span of 22 days in Kolkata‚ Bangalore and Hyderabad[9] 2002 Big Bazaar - ICICI Bank Card is launched. Food Bazaar becomes part of Big Bazaar with the launch of the first store in Mumbai at High Street Phoenix 2003 Big Bazaar enters Tier II cities with the launch of the store in Nagpur Big Bazaar welcomes its 10 million-th customer at its new store
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square feet of retail space‚ has over 1000 stores across 51 cities in India and employs over 24‚000 people. The company’s leading formats include Pantaloons‚ a chain of fashion outlets‚ Big Bazaar‚ a uniquely Indian hypermarket chain‚ Food Bazaar‚ a supermarket chain‚ blends the look‚ touch and feel of Indian bazaars with aspects of modern retail like choice‚ convenience and quality and Central‚ a chain of seamless destination malls. Some of its other formats include‚ Depot‚ Shoe Factory‚ Brand Factory
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REPORT ON “CUSTOMER SERVICE WITH REFERENCE TO BIG BAZAAR” I n fulfillment of the requirement s for Post Graduate Diploma in Business Management (PGDBM) (2009- 2011) UNDER THE GUIDANCE OF: Prof. Dr. Seema Girdhar (Marketing Faculty) SUBMITTED TO: SUBMITTED BY: Prof. Dr. Seema Girdhar HARLEEN KAUR (Marketing Faculty) Roll no. - 6005 GURU NANAK INSTITUTE OF MANAGEMENT Road no. 75‚ Punjabi Bagh‚ New Delhi-110026 A PROJECT REPORT ON “CUSTOMER SERVICE WITH REFERENCE
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------------------------------------------------- Internet | | The Internet is a worldwide‚ publicly accessible series of interconnected computer networks that transmit data by packet switching using the standard Internet Protocol (IP). It is a "network of networks" that consists of millions of smaller domestic‚ academic‚ business‚ and government networks‚ which together carry various information and services‚ such as electronic mail‚ online chat‚ file transfer‚ and the interlinked web pages
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Developed & Compiled by: Institute Of Management Technology Center for Distance Learning‚Ghaziabad. 2010-12 DECLARATION I‚Prashant saxena‚ hereby declare that the project entitled “Operation Management at BIG BAZAAR.” has been personally done by me under the guidance of in partial fulfillment of Post Graduation diploma in business Management with specialization in Operations during academic year 2010-2012. All the data represented in this project is true &
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Proposed Format for writing A Research Proposal 1) Title of Project (First page) Title of the study should be specific giving a clear statement of the nature of project. 2) Abstract(one page) This part should contain a condensed summary of the project proposal. It should not be too long‚ may be in one or two paragraphs. A short statement of problem Brief description of methodology 3) Research Problem (4-5 pages) This part should provide a clear description of the
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questionnaire Induction training INDUCTION TRAINING CHECKLIST 1. Organization • History of company • Mission • Vision • Organizational philosophy • Organizational objectives • Organizational structures • Industry • Products and services • Customers • Employee’s department • Facilities 2. Company culture 3. Compensation • Pay schedule • Payroll deductions • Worker’s compensation 4. Benefits • Credit union [ if any] • Employee purchase
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INTRODUCTION Big bazaar is a hyper market chain owned by the Pantaloons Retail India Limited‚ with currently more than 50 outlets in metros‚ medium‚ and small cities. Big Bazaar combines the look and feel of Indian bazaars with aspect of modern retail like choice‚ convenience‚ and hygiene. It works on the same economy model like Wal Mart‚ and has had considerable success in many Indian cities and small towns. The idea was pioneered by entrepreneur Kishore Biyani‚ the head of Pantaloons Retail India
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