ABSTRACT This study on “CUSTOMER SATISFACTION TOWARDS ONLINE BANKING “ is designed to analyze existing customers of the bank and study their satisfaction level for the online banking service of the bank. A questionnaire was designed for the study in order to assess customer satisfaction at INDIAN OVERSEAS BANK. A total of 100 employees were surveyed. Questions pertaining to safety and comfort‚ online banking facilities‚ online transactions and overall satisfaction level were formulated. The
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Customer Satisfaction in the Banking Industry Case Study – Barclays Bank of Kenya Ltd. Customer satisfaction is a major issue in almost all sectors. This can basically determine the success and profitability of a company as a satisfied customer would most likely to ‘spread the good word’ or would have be happy to do business again with the firm. It is an important theoretical and practical issue for market researchers and consumer researchers (Meuter et al‚ 2000). With positive results in most research
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Literature Online banking first introduced in the UK was early 1990s when number of banks conduct test with their own Internet services. The first major financial institutions to offer a web-based banking service in the UK was Nationwide Building Society’s Online Banking websites‚ launched in May 1997; the first bank to offer current account services over the internet was Royal Bank of Scotland. Now‚ all the major high street banks offer some kind of e-banking solution. Online banking is the “process
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com/ijbmsr-journal.html Impact of Advertisements on Online Banking in Bangladesh Asif Rumman‚ Sabakun Naher Shetu and S. M. Riazul Islam Dept. of Marketing‚ Jahangirnagar University‚ Savar‚ Dhaka-1342‚ Bangladesh ABSTRACT Online banking is becoming much popular to all level of customers because of time saving‚ easier ways of transaction and other modern IT based baking facilities. To make the online banking more popular and create more strong customers database advertisements is significant. Advertisements
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Background Online Banking is a system allowing individuals to perform banking activities at home‚ via the internet. First of all‚ internet banking is an innovation in financial field nowadays. Then the scale of internet banking has been enlarging rapidly all over the world. Finally‚ internet banking increasingly closes to people’s lives. This research is to inform the reader about the increasing importance of Online Banking Services. This includes the risks and benefits of Online Banking‚ its reliability
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other. One of the inseparable parts of technology that we use is E-banking. It’s one of the most important parts of effect of technology on our life. Day by day it become bigger and more complicate‚ we must study on it and know the advantages and disadvantages of this new technology if we want to get more benefit of it. In this research we are going to explain what exactly Electronic banking means and explain the definition of E-banking and talk about it problem and benefit for us. We are going to explain
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STATISTICS AND MATHEMATICS-II “ONLINE BANKING” The summary of a survey conducted in order to find the awareness and usage of Online banking. INDEX SR.NO. CONTENTS PAGE 1) Index 1 2) Introduction to Online Banking 2 3) Sources of Data 3 4) Application of Mean 8 5) Merits of Online Banking 8 6) Demerits of Online Banking 9 7) Internet Banking Risks 9 8) Conclusion 10 INTRODUCTION TO ONLINE BANKING: Online banking (or Internet banking or E-banking) allows customers of a financial institution to
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Online Banking Introduction The World Wide Web has changed our culture in so many ways. People are able to do so many activities over the World Wide Web‚ it is unbelievable. You can pursue a degree through online universities‚ communicate with users around the world‚ purchase goods and services online‚ and yes‚ you can bank and pay your bills online. This new technology has enabled us to make payments‚ maintain a checking/debit card account‚ balance transfers‚ all via the web. You can
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Online Banking: How Technology has Affected the Bank Industry Aluscine Kabia Diana Mickle Jennifer Ross Betty Tekeste University of Phoenix COM525: Managerial Communication and Ethics Edward L. Dempsey March 14‚ 2005 Modern technology has set the stage for today ’s industries to adopt faster‚ more effective and efficient tools to improve their business and productivity. A vast majority of organizations within various industries are using new technology to introduce changes to their
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