Comparative Study of customer satisfaction in public sector and private sectors banks Table of Contents Acknowledgment…………………………………………………1 Executive Summary……………………………….……………...3 Introduction…………………………………………………….....4 Literature Review…………………………………………………6 Banking Industry: An Overview………………………………....12 Objective of Study……………………………………………….12 Research Methodology…………………………………………..13 Data Analysis……………………………………………………14 Findings…………………………………………………….…...16 Recommendations………………………………………………
Premium Bank
General Banking Parities and Credit management of Jamuna Bank. A study on Rajshahi Branch 1 Chapter One Introduction Department of BBA University of Information Technology & Sciences General Banking Parities and Credit management of Jamuna Bank. A study on Rajshahi Branch 2 Introduction 1.1 Origin of the Study Practical orientation works as a bridge between the academic and the practical knowledge. The internship program is a compulsory part of BBA degree and it is a preparatory
Free Cheque Bank Banking
A Research Project Report Titled ―Customer Satisfaction on Public And Private Bank Loan‖ Submitted in partial fulfillment for the Award of degree of Master of Business Administration 2010-2012 Global Institute of Technology Sitapura‚ Jaipur (Raj)-302022 Submitted To: Submitted By: Mrs.Mamta Soni Mahendra Singh Rathore (Ast.professor) (MBA IV SEM) DECLARATION Hereby I declare that the project report titled―Customer Satisfaction On Public And Private Bank Loan‖submitted
Premium Bank Loan
RELATIONSHIP BETWEEN CUSTOMER SATISFACTION AND MOBILE BANKING ADOPTION IN PAKISTAN Abstract With the emergent of new technology especially mobile technology as given new direction with respect to its corporate usage. Mobile banking is one of new way of banking with the emerging technology adopted by banks around the globe. The purpose of this research is to identify the key factors of mobile technology adoption which influence customer satisfaction in Pakistan. Questionnaires are used to
Premium Bank Online banking Factor analysis
importance of Customer Relationship Management (CRM) and its potential to help them acquire new customers‚ retain existing ones and maximize their lifetime value. At this point‚ close relationship with customers will require a strong coordination between IT and marketing departments to provide a long-term retention of selected customers‚The role of Customer Relationship Management in banking sector is very important and the need for Customer Relationship Management to increase customer value by using
Premium Customer relationship management Bank Data mining
good customer service. Excellence in customer service is the most important tool for sustained business growth. Customer complaints are part of the business life of any corporate entity. This is more so for banks because banks are service organizations. As a service organization‚ customer service and customer satisfaction should be the prime concern of any bank. Banks believe that by providing prompt and efficient service to their customers‚ this is essential not only to attract new customers‚ but
Premium Marketing Bank Customer service
2. Analysis of Supply Dynamics Issues When we talk about supply in terms of the banking sector‚ we talk about supply of funds that the bank can loan. This supply of loanable funds come mainly from the customers themselves in the form of deposits. The demand section of this report discusses in-depth about the deposits from the market. This section is used to address the macro-economic aspects of the supply of funds including the money supply of the country‚ major contributors in the supply dynamics
Premium Central bank Monetary policy Fractional-reserve banking
SOCIAL BANKING INTRODUCTION Banking plays a fundamental role in economic progress of a country. It inculcates the habit of savings among people‚ hence helps in boosting the investment base and speeding up the capital formation. At the same time it also helps out the needy‚ by providing them timely credit at an affordable cost. But majority of poor rural and semi urban population in India are unable to avail the basic banking facilities. As a result they are made to rely on private money lenders
Premium Bank Poverty Muhammad Yunus
E-Banking 2013 4/6/2013 Table contents: Introduction ……………………………………………………………...1 Definition …………………………………………………………………1 How to use e-Banking…………………………………………………….2 Types of E-Banking……………………………………………………….2‚ 3 Why of e-Banking………………………………………………………...3 Popular services of E-Banking…………………………………………..3‚ 4 Mains function of e-banking………………………………………………4‚ 5 Advantages of E-Banking…………………………………………………5 Disadvantage of e-banking……………………………………………….5‚ 6 Features of e banking……………………………………………………
Premium Bank Online banking
Executive Summary Mobile Banking (Vishavjit Singh & gurjeet singh brar) Mobile devices have increasingly become tools that consumers use for banking‚ payments‚ budgeting‚ and shopping. The use of mobile phones in order to effectuate banking transactions is bound to increase in a significant way in the near future. This growth in mobile financial services not only depends on technological advances‚ but also on consumer confidence in the provided services. Almost every person has a cell
Premium Mobile phone Cellular network