Citi Research Equities 20 May 2013 │ 7 pages Retail REIT’s (GICS) │ Real Estate Investment Trusts (Citi) Asia Pacific │ Singapore CapitaMall Trust (CMLT.SI) Alert: NDR Takeaways We hosted CMT management on a non-deal roadshow to Hong Kong — Key Company Update Event takeaways are presented below. Investors were interested in management’s view on current trends in the retail sector (especially in light of the labour crunch) as well as acquisition and asset enhancement opportunities
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SERVICE QUALITY AND CUSTOMER SATISFACTION IN THE RESTAURANT BUSINESS Case Study- Sagarmatha Nepalese Restaurant in Vantaa THESIS CENTRAL OSTROBOTHNIA UNIVERSITY OF APPLIED SCIENCES Degree Programme in Tourism May 2012 ABSTRACT CENTRAL OSTROBOTHNIA UNIVERSITY OF APPLIED SCIENCES Unit for Technology and Business‚ KokkolaPietarsaari Date June 2012 Author Abadh Jibi Ghimire Degree programme Degree programme in Tourism Name of thesis SERVICE QUALITY AND CUSTOMER SATISFACTION IN THE RESTAURANT
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Role of It in Banking Sector Summary: The article presents a study which aims to analyze the role of information technology (IT) in the banking industry. Based on the article‚ technological innovations have enabled the industry to open up efficient delivery channels. It is said that IT has helped the banking industry to deal with the challenges the new economy poses. The study also examines the views of bank employees on the implementation of IT in banks. According to the author‚ private and
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A STUDY ON INVESTMENTS IN FINANCIAL MARKETS AT IIFL LTD ABSTRACT A financial market is a market in which people and entities can trade financial securities‚ commodities‚ and other fungible items of value at low transaction costs and at prices that reflect supply and demand. Securities include stocks and bonds‚ and commodities include precious metals or agricultural goods. The project “Investment in Financial Markets” gives a brief idea regarding the
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CUSTOMER SATISFACTION 1.0 INTRODUCTION Customer satisfaction is a term that normally used in manufacturing‚ business and marketing industries. This measurement benchmark is important for recognizing the potentiality of product or services demand in meeting the customer expectation and requirement. As the economy is now gearing towards globalization‚ remain competitive in product quality‚ reliability‚ creativity‚ innovative‚ competitive price and excellent customer service is vital in order
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Kris Howard Investment Banking The intensely competitive‚ action-oriented‚ profit-hungry world of investment banking can seem like a bigger-than-life place where deals are done and fortunes are made. Investment bank includes but is not limited to bringing an established company to the market‚ by that I mean taking company with the capabilities but not capital of expanding‚ and raising money through other investors or the stock market (IPO) for a commission‚ I chose this field because
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trust and responsibility digresses from some agreed standards‚ breaks the rules to advance his personal interest at the expense of the interest of the public (customers). From these definitions‚ it is apparent that fraud is a noticeable unethical practice by a privileged bank worker who takes undue advantage of a vulnerable/ weak customer. Frauds have many classifications but this paper restricts the classifications to four noticeable areas. Adeyemo (2012) classified them as; a) Insider non-management
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and honesty during the interview. Table of Contents Executive Summary This paper aims at studying the importance of employee motivation and the factors influencing it. The report examines a number of factors that lead to employee satisfaction and dissatisfaction. The present study was conducted on the employees of Faysal Bank and the factors influencing their work behavior were studied in detail. The main focus of the paper is on how employees are managed in the organization and what
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INTRODUCTION Consumer Perception Definitions Customer and Consumer -The term “customer” is typically used to refer to someone who regularly purchases from a particular store or company .The term "consumer" more generally refers to anyone engaging in any of the activities used in definition of consumer behavior. Therefore‚ a customer is defined in terms of a specific firm while a Consumer is not the individual buyer-The most commonly thought of consumer situation is that of an individual
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Customer Satisfaction Satisfaction is a person’s feeling of pleasure or disappointment resulting from comparing a product’s perceived performance in relation to his/her expectations. Short of expectation = Unsatisfied customer Matches expectation = Highly satisfied customer A short of expectation means an unsatisfied customer while a matched expectation means a highly satisfied customer. Customer satisfaction is the relationship of perceived performance to expectation. It is a form of expectation
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